1. Anita M. Christiansen
11591 Silverod Street NW  Coon Rapids, MN 55433  (763) 360-5307  amkiecker9@gmail.com
SUMMARY:
Business Analyst / Project Management professional with strengths in data analysis, data quality and
project management methodologies. Extensive experience with implementation of global IT projects
including gathering requirements, training others on new processes and analyzing data. Strong ability
communicating with internal / external clients and various groups within the company. Able to work well
in team environment and with little supervision.
SOFTWARE EXPERIENCE:
Oracle Excel Performance Center PMC reporting tool
SQL PowerPoint Planview Symphonie client database
MicroStrategy Word STAMP ADS Back Office Database
KEDIT file editor Access MADC Matrix Back Office Database
MS SharePoint Visio CLMS client management tool InfoPac report viewing tool
Robert Half Technology Minneapolis, MN
Contractor at Wells Fargo Apr 2014-Current
Test Lead - SPLI
Responsible for stress,performance, load and infrastructure (SPLI) testing for changes to applications,
databases and processes for the Consumer Lending business.
 Managed testing for high profile projects, Dillard’s contract.
 Led requirements gathering, issue resolution and results meetings with the geographically diverse
project team.
 Created test plans and test scheduling requests, ensuring environment availability.
 Created test results reports, artifacts using Performance Center and MADC project tracking tool.
 Ensure test artifacts are in compliance.
 Provide work direction to project engineers to ensure testing deliverables are met.
Carlson Wagonlit Travel Minnetonka, MN
Sr Business Analyst 2008-2014
Responsible for analyzing data quality, gathering requirements, testing, training and implementing new
global clients on Oracle database across 150 countries.
 Managed implementation of global military and government clients on back office reporting
Oracle database to retire a sunset database.
 Led global requirements gathering sessions to collect required clients’ setups / data and resolve
issues for implementation of new Oracle database.
 Verified the migration of international US military clients’ data by using SQL and Oracle for
retiring database.
 Implemented and documented setups and data for over 1000 international clients across 5
countries by using KEDIT, SQL and Oracle.
 Led and facilitated weekly project meetings with IT Department and internal client liaisons for
project status and to resolve issues.
 Acted as liaison between Business Group and IT Department to gather client and project
requirements.
 Implemented acquired companies’ data of over 300 new clients in Oracle database.
 Conducted quality control audits on clients’ data, managed the data correction process and
notified clients of any necessary data changes.

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Anita M. Christiansen amkiecker9@gmail.com
 Developed, streamlined and executed SQL queries to verify and validate data.
 Tested reporting database enhancements and client implementations.
 Customized Oracle reporting database training materials including workflow diagrams for global
cross-functional training.
 Trained other Sr Business Analysts and international clients on Oracle database,Exceland
internal processes and systems.
Carlson Wagonlit Travel contd.
Business Analyst II 2006 – 2008
Business Analyst I 1998 – 2006
Responsible for analyzing data quality, gathering requirements, testing, training and implementing new
national clients on Oracle database.
 Analyzed, implemented and maintained 500 local and global clients on internal back office
systems including Matrix, Symphonie, CLMS, Proview, Discovery, RAMP and Oracle database.
 Developed, streamlined and executed SQL queries to verify and validate data.
 Managed correction process of data issues found.
 Setup and managed international imports and exports of client data.
 Documented data requirements and created customized reporting specifications for data extracts.
 Tested enhancements to back office systems and client implementations.
 Implemented Australian client’s traveler’s data on internal profile database.
 Migrated data from ADS to Matrix Back Office Database.
 Acted as liaison between Business Group and IT Department to gather client and project
requirements.
 Trained other Business Analysts and national clients on Oracle database,Excel and internal
processes and systems.
Staff Accountant 1995 – 1998
Accrued,calculated and allocated override payments / rebates,prepared monthly reports, and
maintained monthly reconciliations.
Sr Accounting Clerk 1987 – 1995
Prepared monthly journal entries, analyzed P&L’s,reconciled monthly branch accounts and prepared
journal entries.
Let’s Dish!
Assistant Manager 2009 – 2014
Managed food prep, customer service, sanitary methods and cashier process.
EDUCATION:
St. Cloud State University, St. Cloud, MN - Business Management, 1 year
Additional Training:
Lean Six Sigma Effective Business Analyst
IT Infrastructure Library – ITIL Business Writing Course
VOLUNTEER EXPERIENCE:
Silent Auction Host, Children’s Hospital Star Gala Event, 9 years
150 mile Biker, MS150 Minnesota, 1 year
Toy Packer,Toys for Tots, 1 year