An e-learning pilot project presentation developed in collaboration between Balfour College (balfourcollege.rtrk.com.au), Lycette and Associates (http://www.lycetteandassociates.com/) and Learning Lines. Speaker notes available with download.

1. www.flexiblelearning.net.au/nsw Hospitalit-e © Financial Management for Housekeeping Managers

2. PHAN L&A Balfour College (RTO) Hospitalit-e © Financial Management for Housekeeping Managers

3. Finance for Housekeeping Managers This project empowers and up-skills Housekeeping Managers in financial management competencies. Hospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers

5. Geographically dispersed

6. Lack of formal trainingHospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers

8. Facilitated e-learning strategy

9. Moodle and CaptivateHospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers

11. Design brief

13. The design brief Elements Performancecriteria Existing content E-learning strategy Hospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers

14. The road map Elements Performancecriteria Existing content E-learning strategy Content to be developed Hospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers

15. Delivery strategy Presentations – with and without audio Hospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers

17. Written material and imagesHospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers

18. Learning activities Scenario: It is Monday afternoon and you receive a call advising you that a group booking of 50 rooms, arriving tomorrow for 1 night, has been taken (Check-out on Wednesday) . How do you deal with the unexpected rise in occupancy on Wednesday? Option 1: You leave your staff roster as it is and decide to deal with the situation come Wednesday morning Option 2: You call your contract cleaning/labour agency to send extra agency staff to clean all additional group departure rooms Option 3: You ask all Room Attendants (FT and PPT) scheduled to be OFF on Wednesday to swop their day OFF and come to work instead Hospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers

19. Scenario: You have decided to call your contract cleaning/labour agency to send extra agency staff to clean all additional group departure rooms Option 1 The agency can cover all rooms Option 2 The agency can send some additional staff covering 30 rooms and you decide to cover the remaining rooms with overtime

20. Scenario: You have decided to use agency staff to cover 30 rooms and cover the remaining rooms with overtime. Option 1 This is a very expensive labour cost. Try again.

23. Quiz questions

25. Implementation Hospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers

27. 12 gained 3 statements of attainment

29. Learner feedback Hospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers

31. Clear navigation instructions

32. Tracking mechanism

33. Length of time required for each module/activity

34. Provide a list of assessment tasks which require meetings with staff at the beginning of the program

35. Responsive facilitator

36. Incorporate live chat functionality to enhance the level of supportHospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers

37. Cheers! www.flexiblelearning.net.au/nsw Hospitalit-e © Financial Management for Housekeeping Managers