1. Stanford Drupal Camp 2012
Supporting Drupal Over the Longterm
Anne Stefanyk & Meghan Sweet
5 May, 2012

2. Site Launches!

3. Now What?

4. Empower Your Users

5. Drupal Web Team Training
• Learning Drupal Takes Time
• Early & Often Team Engagement
• Train the Trainer
• Backup Expert Level Support
• Effective Documentation

6. Content Manager Training
• Onsite Training Sessions
• Web Team Trainers
• FAQ / Forums
• Help Videos
• Training Materials

7. Documentation
Detailed logs in source code
Extensive commenting
Onscreen help
Training Videos
FAQ Capture

8. Recruiting
Succession Plans
Internships
Drupal Give
Stop Gap Solutions

9. Support Best Practices

10. Ideal Solid Foundation
• UX Strategy
• Documentation
• Early Client Engagement
• QA by Web Stakeholders
• Scalable Architecture

11. Communication
Ticketing Tool
Expectation Management
Expect Ongoing Education

12. QA Best Practices
• Development, Testing & Production
• Stakeholder Sign-off by Review
• Regular Release Cycle
• Batch work

13. Security & Module Updates
What to do with those error messages?

14. Updates
Keep on top of Updates
Planning for Custom Modules
Staying in tune with Advances
in Community Modules
Drupal Core Updates

15. Version Upgrades
Timing
Community Catch-up
New Modules
Consider a Rebuild?
Testing

16. Community Connection

17. Groups.Drupal.org
Internal Knowledge Sharing
Local User Group Meet-ups
Drupal Camps, Cons & Summits

18. Taking Over
Another’s Work

19. discovery
read the documentation
talk to all stakeholders
get clear line of sight to priorities
review the laundry list

20. Key Points
Continual Love & Attention
Keep Documentation Fresh
Use good communication and
feedback/QA tools
Foster Drupal Talent
Community Contribution

21. Thank You.