1. Contact: 08105550782 / 08105255155 ~ E-Mail: anoop290375@gmail.com ~ LinkedIn: Anoop Saxena
Seeking managerial level assignments in Operations Management / Client Relationship Management / Bid
Management with a leading organization of repute
Profile Summary
A seasoned professional with 17 years of commendable success in:
~ Operations Management ~ Client Relationship Management ~ Bid Management
~ SLA Management ~ Service Delivery ~ Process Management
~ Escalation Management ~ Maintenance & Repair ~ Training & Development
~ Resource Administration ~ Business Expansion ~ Manpower Leadership
 Insightful experience in technical activities including scoping, planning, risk management, finalisation of technical /
functional specifications, resource administration and quality management
 Deft in customer interaction & negotiation, creating & enhancing processes, quality assurance, evaluation and
selection of various businesses
 Proactive in assessing training needs and effectively aligning the programs with business objectives
 Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi-
cultural environment
Organizational Experience
Since Nov’07 with Shyam Infratel Pvt. Ltd. / Shyam Telecom Ltd., Gurgaon
Deputations:
Nov’07-Aug’11 Shyam Telecom Ltd.
Since Sep’11 Shyam Infratel Pvt. Ltd.
Key Result Areas:
 Planning and analysis of entire operations along with establishing of short / long term budgets of the organization
 Accountable overall ISO activities for QMS as well as EMS
 Overseeing functions pertaining to Asset Management, Risk Management, Service Level Assurance, Issues
Management, Configuration Management, Scope Change Management, Communications Management, etc.
 Conceptualising & implementing strategies for acquiring business from clients and effectively using the potential of
existing accounts
 Effectively managing teams in bid activities including take lead responsibility for a specific bid, managing bid delivery
and the associated resources, and acting as the single point of contact.
 Leveraging strong portfolio knowledge to write winning executive summaries & RFP responses to highlight our
differentiators against key competitors and pull out unique selling points.
 Mapping the requirements and providing customers the best solutions involving evaluation and definition of scope of
project and finalisation of program / project requirements
 Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while
adhering to SLAs and work processes
 Creating awareness for driving the projects and process improvement strategy & methodology, ensuring maximum
operational efficiency
 Conceptualizing & developing training & development initiatives for improved productivity, building capability and
quality enhancement
 Managing process vision & design, enhancement strategy and transition strategy; designing the backup strategy for
the sites and ensuring scheduled / unscheduled backups as per backup plan and restoration

2. Highlights:
At Shyam Infratel Pvt. Ltd.:
 Received an appreciation mail from MD - VNL for the outstanding contribution in the Gujarat Informatics Ltd. Project
(GSWAN) in 2013
 Essayed a stellar role as SPOC for all the project of the Shyam Telecom Group in the Corporate for the service delivery
At Shyam Telecom Ltd.:
 Entrusted with the responsibility of:
o Managing operations for the Service Centre in Delhi, Mumbai, Ahmedabad, Kolkata and Bangalore with a team of
50 members (Service Centre Pan India)
o Manpower management, finance, budget, business expansion and customer relation enhancement; coordinated
with Regional Service Managers for meeting the business plan
o Overseeing DPR from the Field Engineer and ERP Entry for all the field activity
 Efficaciously worked towards:
o Designing and implementing systems, processes and procedures to facilitate smooth functioning of overall
operations and enhance operational efficiency
o Making arrangement for sufficient funds from Top Management for Field staff for easy execution of task
o Planning the process effectively with overall responsibility for outsourcing of critical spares & manpower for call
closure and managing new set up initiatives across India
 Rendered technical support for call closures as per stipulated timeframe / SLA to branches as well as Pre-sales &
after sales support for GSM/Non GSM Products
 Received a certificate of appreciation in sales service meets for maintaining MIS
 Attained appreciation certificate/ satisfactory report from each customer, closure of customer complaint within
stipulated time frame, fix shortest TAT for call closure
 Conceptualized and implemented the process of installation & commissioning for UBR (Unlicensed Band Radio) by
conduction trainings & seminars of Engineers
Previous Experience
Jul’07-Oct’07 with Sysnet Technologies Pvt. Ltd., Delhi as Asst. Manager
May’00-Jun’07 with Spice Ltd., Bareilly & Dehradun as Service Solution In-charge
Highlights:
 Received a Management Award “Long Service Award” after successful completion of five years in same industry.
 Given numerous appreciation letters from SBI branches for excellent performance.
 Acknowledged as Internal Management Auditor for ISO Activities and got a certificate for the same
 Actively involved in troubleshooting & installation of computer peripherals and hardware.
 Managed daily activities covering wide functional areas include designing & developing the workflow program,
debugging and troubleshooting of the application.
 Executed quality standards for operational areas & ensured adherence to them; headed efforts in developing &
executing best practices & standard operating procedures targeting at organizational excellence.
 Ascertained technical solutions were designed for performance, reliability, scalability, maintainability, supportability,
business continuity, and business agility while leveraging industry’s best practices.
 Played a key role in managing the installation of Novell Netware 4.2 in Servers and ready to servers for Bank
Inspections, PC & Passbook Printer, etc.
 Exposure of testing bank's branches network components like Cables, Hubs, Switches, Scanners, etc.
 Managed the troubleshooting of PC & Passbook Printer, LAN, Novell Netware, Diskless M/c Connectivity, ACER GE300
and IBM X-SERIES 205.
Academic Details
 MBA (Operations) from MDU, Rohtak in 2012
 Bachelor of Arts from Kumaun University (Economics) in 2000
 Diploma in Electronics & Communication from Government Polytechnic, Rampur in 1995

3. Certifications
 ITIL Foundation Service Management V 3.0 Certified in 2012
 Microsoft Certified Professional (MCP) in Windows 2000 Professional in 2004
IT Skills
 Well versed with Windows 7 / XP / Vista, MS Office 2003 & 2007, Lotus Notes, Novell Netware, Windows server 2003
and ERP Software - Microsoft Navision
Personal Details
Date of Birth: 29th March 1975
Address: H. No. 1785, Ground Floor, Sector-4, Urban Estate, Gurgaon – 122001
Languages Known: English, Hindi and Punjabi
Passport No. L3705262