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Designsprint
1. Workshop Agenda
Day 1 – Empathize and explore
the problem
Introduce the challenge and problem
Business perspectives
Customer journey and pain points
Voice of customer (interviews, surveys)
Competitive landscape and available technology
Day 2 – Define and Ideate
Define how might we questions (HMV)
Reframe the problem to solve
Lightning demos of existing solutions
Build on ideas – Critique, refine, cluster ideas
Solution sketch
2. Day 3 – Concept development &
selection
Present solution sketches
Idea selection process and validation
Storyboard the selected idea to build prototype(s)
Day 4 – Build Prototype
Selecting the prototyping tools
Define team roles
Rapid prototyping session
Minimal viable experience testing
Problem interview training and preparation
Trial-run with prototype
Day 5 – Validation from customers
Present prototypes to customers
Gather real-time insights
Consolidate feedback – look for mistakes, areas of improvement
Validate hypotheses and assumptions
Plan next steps and move-on
3. What are the possible outcomes from a
Design Sprint session?
The possible outcomes are:
Outcome # 1: All your hypotheses are validated. Great, you can now move on to
build the final solution.
Outcome # 2: Limited success. Only a few of your hypotheses got validated. You
gain greater clarity to make necessary course corrections.
Outcome # 3: An efficient failure. You just saved hundreds of thousands of
dollars in time and effort (months of design, engineering, development and
deployment costs). It’s time to go back and deep dive into your customer needs
and problems.