Originally presented at Continuous Lifecycle London 2017

1. © 2017 Anton Weiss (otomato) All Rights Reserved - http://otomato.link
Chatops
The Road to a Collaborative CLI
@antweiss
@otomato_sw

2. © 2017 Anton Weiss (otomato) All Rights Reserved - http://otomato.link
Please exit your team chat now!

3. © 2017 Anton Weiss (otomato) All Rights Reserved - http://otomato.link
Hubot - the ChatOps pioneer.
My name is
hew-botI was born in 2013

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I wasn’t too much into computers

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IRC - Internet Relay Chat
30 Years Old Next Year
like
like

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LOL
BRB
STFU
Some IRC abbreviations

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LOL = Laughing Out Loud
BRB = Be Right Back
STFU = Shut the F*CK UP
Some IRC abbreviations

8. © 2017 Anton Weiss (otomato) All Rights Reserved - http://otomato.link
Are you good at Math?
Good PROGRAMMER != Good at math
program (n.)
1630s, "public notice," from Late Latin programma "proclamation, edict," from Greek programma "a written
public notice," from stem of prographein "to write publicly," from pro "forth" (see pro-) + graphein "to write"
(see -graphy).

9. © 2017 Anton Weiss (otomato) All Rights Reserved - http://otomato.link
#LifeOfADeveloper

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#ChatOps is a Convergence of:
● Communication
● Natural Language Processing
● Usable Interfaces
● Automated Infrastructure
● Integrated Systems

11. © 2017 Anton Weiss (otomato) All Rights Reserved - http://otomato.link
>whoami
Anton Weiss
CEO & Principal Consultant
Twitter: @antweiss
Otomato Software Ltd
http://otomato.link

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Our Customers

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First things first - start chatting!

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Email Is Evil!!!

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I have led the implementation and adoption of ChatOps, and the results were outstanding:
a 35% decrease in the overall amount of emails in my mailbox.
Eitan
Schichmanter
Senior DevOps
Architect and Leader
HPE

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Start with Existing Integrations
A System Team Chat
One Way

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System A
Team Chat
Enter Chatbot
System B
System C

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Choosing the Bot Framework

19. © 2017 Anton Weiss (otomato) All Rights Reserved - http://otomato.link
Hubot
● Requires node.js and npm
● Extend: coffeescript or javascript
● A lot of existing scripts at https://github.com/hubot-scripts

20. © 2017 Anton Weiss (otomato) All Rights Reserved - http://otomato.link
Lita
● Written in Ruby
● To extend: Ruby
● Plugins at https://plugins.lita.io

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Errbot
● Written in Python
● To extend: Python
● Plugins: https://github.com/errbotio/errbot/wiki

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Cog
● Written in Elixir
● To extend: language-agnostic, can be wrapped in Docker
● Has pipes! :
○ !ec2:list | filter --field="zone" --matches="us-east-1a" | ec2:terminate $instance-id
● Bundles: https://bundles.operable.io

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Introduce DevOps
Like
You’re Selling Dope
Ant Weiss

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Discoverability
!history
!help

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Discoverability
Listen for patterns:
● How to
● Where is
● How do i
● Who is
● What is
And see if the bot can come up
with an answer

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Respect The Screen Space

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How About some Machine Learning?

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ChatOps for Org Learning
● Collaboration
● Training Flows
● DR drills

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WORDS of WARNING!!!
Signal to Noise %
Chat client lock-in
Thin Communication Layer + loosely coupled Api

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Have Fun!!!

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Thanks
Eitan Schichmanter
Michael Sverdlik
Jason Hand
Forrester Research Group