Lisbon Workplace Conference CHANGE MANAGEMENT
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Lisbon Workplace Conference CHANGE MANAGEMENT
- 1. Managing change in the workplace Take your knowledge pills @Antonio_Heras Barcelona Workplace Conference June 2014
- 2. Agenda • The theory: Concepts, Methodology • The practice: Materials, Activities, Deliverables • But, it’s enough to be succesful? Don’t forget the secret ingredients • Celebrate a new beginning ! Enjoy the change
- 3. The Theory
- 4. Humans Human beings are "naturally" resistant to change, knowing this is the first step in understanding the process of change management.
- 5. The curve of change
- 6. Phases • Is the normal human behaviour • All employees move around the curve • Special focus at each phase
- 7. Phases & Time Performance & Morale Objectives Manage expectations Before is better Improve Comunication Define Strategy Create awareness Build engagement Adoption • Be realistic, avoid too high expectations • Don’t let performance drop during the process and don’t affect business performance • Reduce Adoption time. It’s not the same 3 months than 3 weeks.
- 8. The Practice
- 9. Activities Kick-off meeting Interviews Strategic & Functional Workplace Principles Validation Town Hall Workshops Knowledge Transfer to employees Move Management Reinforce behaviours What is the activity for? When: once, periodic? Who is responsible? How is communicated?
- 10. Materials Online Communication Newsletters Survey Plan Q&A Email Alias Workplace Protocols Welcome manual Post Ocuppancy Evaluation
- 11. Is it enough? We have: Materials Activities
- 12. Involving employees • The Agents of change • The co-Design new model • Are Ambassadors from all departments • They will Transfer new culture • Raise feedback from the field • Helps us not forget
- 13. Is it enough? We have: Materials Activities Agents
- 14. Communicate everywhere Ensure you reach all employees, not only by mail Entire Workplace is a canvas to communicate: • LCD’s • VideoWalls • Corridors • Elevators • Cafeteria • WC • Reception
- 15. Is it enough? We have: Materials Activities Agents Every Where
- 16. Make it fun, some samples Example: Unassigned desktops Rich Media are easily consumed and remembered Humour is a good vehicle to explain what & what not Invite employees to participate in videos
- 17. Make it fun Example: Claiming my own desktop Rich Media are easily consumed and remembered Humour is a good vehicle to explain what & what not Invite employees to participate in videos
- 18. Make it fun Example: Be reachable in the new working model Rich Media are easily consumed and remembered Humour is a good vehicle to explain what & what not Invite employees to participate in videos
- 19. Make it fun Rich Media are easily consumed and remembered Humour is a good vehicle to explain what & what not Invite employees to participate in videos Example: Noise levels in open space, protocols.
- 20. Is it enough? We have: Materials Activities Agents EveryWhere Fun
- 21. Measure Results Post Occupancy Evaluation POE Compare progress against Pre Occupancy Survey Reinforce new behaviours if resistance remains
- 22. And finally, celebrate it
- 23. Don't be afraid Explore new possibilities
- 24. Thanks @Antonio_Heras Barcelona Workplace Conference June 2014