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National Certification Programme for
Rooftop Solar Photovoltaic Installer
Title of Topic : Responsibility and Professionalism
Delivery Mode :
Duration : 1 hour
Version Control
Version : 1.0
Created/ Revised on : 25 May 2015
Author(s)
(Organization)
: Apurva Mittal (GERMI)

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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
List of topics covered
Topic: PV Modules
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 Meaning of Responsibility and Professionalism
 How are they different from regular relationships
 Importance of R&P to one’s business
 Case Study
 Professional etiquettes and skills

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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
Table of Contents
Topic: PV Modules
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1. Meaning of Responsibility
2. Meaning of Professionalism
2.1. Six Characteristics of Professional Style
3. How are they different from regular relationships
4. Importance of R&P to one’s business
4.1 Benefits
5. Case Study
6. Professional etiquettes and skills
6.1 Definition
6.2 Why is it so Important?
6.3 Dress for success
6.4 Honor your working hours
6.5 Effective communication
6.6 Networking

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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
What is Responsibility?
Topic: PV Modules
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 A duty or obligation to satisfactorily perform or
complete a task (assigned by someone, or created
by one's own promise or circumstances) that one
must fulfill, and which has a
consequent penalty for failure.
Blaming others for results is not being accountable for
your work.

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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
What is professionalism?
Topic: PV Modules
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 Professionalism is when a person conforms to the
technical and/or ethical standards of his/her
profession.
 A professional is courteous,
conscientious, and generally business
like in his/her workplace.

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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
Six Characteristics of Professional Style
Topic: PV Modules
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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
How are they different from regular relationships
Topic: PV Modules
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Professional Relationships
•The professional puts the
consumer first.
•The professional does not engage
in discussions with the consumer
about the professional’ s personal
problems.
•The professional does not argue
with the consumer about the
consumer ’ s values.
•The professional takes
responsibility for the care of the
consumer.
•The professional creates or
follows a goal plan created with
the consumer.
•The professional has a formal,
legal, and ethical relationship with
Personal Relationships
• Always tend to give support to
the other.
•Confide in each other equally
and discuss each other ’s
personal problems.
•Can argue with one another
about subjects on which they
disagree.
•Do not assume formal
responsibility for each other ’ s
care except under extreme
circumstances.
•Do not have formal goal plans
for each other.
•Have an informal relationship
with one another.

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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
The Importance of Professionalism in Business
Topic: PV Modules
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A professional work
place attitude takes
pride at an employee’s
work and helps to
improve performance.
People who behave
professionally set
a standard and encourage people to perform
in a manner that supports company-wide success.

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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
Benefits of Professionalism
Topic: PV Modules
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 Establish Boundaries
 Encourage Improvement
 Maintain Accountability
 Promote Respect
 Minimize Conflict

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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
Case Study
Topic: PV Modules
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 You work as a senior technician at a solar plant with
Preyas. He was involved in an incident with a juvenile
during the last team you handled together. Up to this
point, your team’s reputation has always been good, with
both staff and participants. Over the past several years
you’ve formed a good working relationship with Preyas
as each of you have become familiar with the other’s
style. It really came down to how Preyas addressed on
the group participants during an activity. When a client
started yelling at the whole Team, Preyas yelled at them
in return. The language was somewhat questionable. You
felt, the wording was, in effect, an insult directed at the
youth. When Preyas told them they were, “acting
retarded like a crazy person in a You Tube clip.”

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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
Continued…
Topic: PV Modules
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When you confronted your co-facilitator after the
team about how inappropriate the comments were,
the conversation deteriorated to a point where
Preyas insulted you. You walked away saying “I
won’t be treated like that” and “I will report this to
your supervisor.” The people you work with have
questions regarding this incident; there will also be
questions about this staff member’s actions, as part
of an internal investigation.

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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
Share Your Thoughts!!!
Topic: PV Modules
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 From the information presented, please identify the
key concepts related to the following areas:
1. Ethics
2. Teamwork
3. Emotions
4. Professionalism
5. Relationships

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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
Professional Etiquettes and skills
Topic: PV Modules
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 Etiquette - n: rules governing socially acceptable
behaviour.
 The conduct or procedure prescribed by authority to
be observed in social or official life.
 The practices and forms prescribed by social
convention or by authority.

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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
Workplace Etiquette - Why is it so Important?
Topic: PV Modules
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 Avoid work-place tension
 To avoid employee stress
 Avoid misunderstandings
 Employee job satisfaction
 Increase productivity
 Get the job done
 To make the workplace a happy, stress-free place

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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
Dress for Success
Topic: PV Modules
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.
Dress for the job
you want, not the
one you have…
Return on
Investment?
Buy an iron
Don’t be
afraid to ask
for guidance.
Special
Event?
It’s OK to ask
what to wear.

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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
Honour your working hours
Topic: PV Modules
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 Working nine to five doesn’t mean that you arrive at nine
and leave at five. It means you work from nine to five.
 Five minutes may not seem like much to you, but it may
seem like stealing to your manager or CEO, especially a
small or a busy office.
 Spending 10 minutes on a personal phone call is only a
small part of an eight-hour day, but 10 minutes a day
equals 50 minutes a week-almost an hour of unproductive
time.
 If you arrive at a meeting late your actions say, “my time
is more valuable than yours; you aren’t important to me.”
 Those few extra minutes may make a big difference in a
way you are considered for promotions or raises.
 Be honest to yourself
 How many hours do you really work?

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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
Effective Communication
Topic: PV Modules
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 Conceptualizing your Message with Clarity:
 Understand the Other’s Paradigm
 Recognize Barriers to Communication
 Communication is a Partnership

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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
Effective Communication
Topic: PV Modules
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 Communicate Clearly, Concisely and Coherently
 Appropriate use of Tone and Body Language
 Conviction & Passion Persuades
 Eliciting Feedback
 Reflecting on the Feedback
 Listening

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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
Networking
Topic: PV Modules
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 BREAK OUT OF YOUR COMFORT ZONE
 Make direct eye contact, smile and speak
 Contribute positively to the conversation with your
thoughts and open ended questions
 Don’t monopolize someone’s time –
 (This is not a time to gain free advice.)
 If appropriate, collect business card(s)
 Politely excuse yourself and move on to another
individual

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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
What are you waiting for???
Topic: PV Modules
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 In a world where problems are getting more
complex, determined and innovative problem-solving
will flow from those who live as if help is not coming.
 Living with responsibility can make you stronger and
more action-oriented individuals.
 It’s up to you to make change and take responsibility
for outcomes in your professional life.

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National Certification Programme for Rooftop Solar Photovoltaic Installer © GERMI, 2015. solar@germi.org
Topic: PV Modules
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