Sometime back I was invited by bunch of my colleagues to speak on a topic of my choice. I gave some thought and decided to share my views and experiences on how we could better manage the Project resources we often work with as this is often a challenge for Project Managers. Based on 1936-37 classic by Dale Carnegie’s “How To Win Friends and Influence People” AND Personal Experiences! Images used are downloaded from Google and may be subjected to copyright What we would discuss are typical scenarios. Techniques may vary in case of exceptional situations. All we are going to see is very simple stiff. Nothing New. Because, “People need to be reminded more often than they need to be instructed.” .. Samuel Johnson Hope you Enjoy!

1. How to Engage and Win Resources
to
Deliver Successful Projects ;-)
Apurva Singhal

2. Disclaimer
• Based on 1936-37 classic by Dale Carnegie’s “How To Win Friends and
Influence People” AND Personal Experiences!
• Images used are downloaded from Google and may be subjected to
copyright
• What we would discuss are typical scenarios. Techniques may vary in
case of exceptional situations.
• All we are going to see is very simple stiff. Nothing New.
• Because, “People need to be reminded more often than
they need to be instructed.” .. Samuel Johnson

3. If You Want to Gather Honey, Don’t Kick Over the Beehive
Principle: Don’t criticize, condemn or
complain.
Take-Away: Today’s enemy can be
tomorrow’s ally; Treat accordingly

4. Principle: Give honest and
sincere appreciation.
Take-Away: They might not
remember everything, but
they will remember how you
made them feel
This Photo by Unknown Author is licensed under CC BY-NC-SA
The Big Secret of Dealing with People

5. • Principle: Make the other person
feel important – and do it
sincerely.
• Take-Away: You know who you
are; find out about the other
person and take the time to find
out who they are
How to Make People Like You Instantly

6. Principle: Let the other
person feel that the idea
is his or hers.
Take-Away: Do you
want the credit or to get
things done ☺ ?
How to Get Cooperation

7. A Formula That Will Work Wonders for You
• Principle: Try honestly
to see things from the
other person’s point of
view.
• Take-Away: Forget
walking a mile in their
shoes, just imagine for a
second how things
might look to the person
across from you

8. When Nothing Else Works, Try This
• Principle: Throw down a
challenge.
• Take-Away: What did
you do the last time
somebody told you it
couldn’t be done

9. No One Likes to Take Orders
Principle: Ask
questions instead of
giving direct orders.
Take-Away: The
Socratic Method has
many uses (and many
benefits)

10. How to Spur People On to Success
Principle: Praise the
slightest improvement
and praise every
improvement. Be “hearty
in your approbation and
lavish in your praise.”
Take-Away: Positive
feedback leads to
positive results

11. Tried and Tested Methods
• Meet In Person
• If above not possible due to different Geos, Cities
try Video Call.
• If Video call not possible, use Phone or ST.
• Only in the last must email communication be
used.
• Try to communicate only during office hours. You
might be a workaholic not your customer/
resource.
• If the other person sounds busy ask them when
you could reach them at “their” convenient time
or to reach you at “their” convenient time.
• Small treat even a cup of Coffee/ Tea or snacks can
make a huge difference. Remember you need
them to get the work done.
• DO NOT ESCALATE unless all other modes of
communication fails.