This was presented at the National Academic Advising Association (NACADA) South Central Region 7 Conference - Oklahoma City, OK March 6th, 2011.

1. “If You’re Happy and You Know It,GO TO WORK!” A Guide to Promoting Morale in Your Office Marissa Saenz, Ashley Ransom Texas State University-San Marcos

2. About Us Ashley Marissa

3. Texas State University – San Marcos College of Education 9 Academic Advisors, 1 Administrative Assistant. Advisors rotate into a satellite office on the main campus. One advisor at the Round Rock Higher Education Center. University College 6 Academic Advisors, 1 Administrative Assistant. All advisors are located in one location.

4. Outline Introduction What is an Office Culture? How do we influence an Office Culture? Motivation Expectations Conflict How do we create a Culture of Recognition? Recognition Rewards Boosting Morale Conclusion Questions

5. Office Culture What is culture? The behaviors and beliefs characteristic of a particular ______ group. Culture. (n.d.). Dictionary.com Unabridged. Retrieved February 26, 2011, from Dictionary.com website: http://dictionary.reference.com/ browse/culture

6. Culture audit Activity

7. Individual – Team – Office Culture Why is understanding our own office culture important? Culture helps us understand core values and behaviors of a group; it helps us maintain a sense of direction as a member of the group Senn, L., & Hart, J. (2006). Winning teams-winning cultures. Long Beach, CA: Leadership Press.

8. How do we influence our office culture? Motivation Expectations Conflict

9. How do we build a culture of recognition? Recognition Activities Rewards Programs

10. Why should we build a culture of recognition? To improve: Morale Motivation Teamwork Retention Quality Productivity

11. Job Satisfaction Activity

12. Job Satisfaction Survey Results Interesting work Opportunities for development Enough information Enough authority Enough help and resources 6. Friendly, helpful coworkers See results of own efforts Competent supervision Clearly defined responsibilities Good pay Accel-Team. (2010). Application of employee motivation theory in the workplace. Retrieved February 26, 2011, from http://www.accel- team.com/motivation/practice_01.html

14. Motivation What is Motivation? The desire to do; interest or drive; incentive or inducement. Theory of Motivation Theory Handout Motivation. (n.d.). Dictionary.com Unabridged. Retrieved February 26, 2011, from Dictionary.com website: http://dictionary.reference.com/browse/motivation

15. Motivation: Individual Break into 4 groups by using the numbers on your nametag. Intrinsic Individual Motivation (Ex: Helping Students…) Extrinsic Individual Motivation (Ex: Compliments, Recognition, Rewards…)

16. Motivation:Team Stay in your groups: Intrinsic Team Motivation (Ex: Mission, Vision, Goals…) Extrinsic Team Motivation (Ex: Model Advising Center, Recognition, Rewards…)

17. Motivation Basics Myths about Employee Motivation & Tips for Improving Employee Motivation. Handout in folder.

19. Expectations: Team Write on the Blue Paw index card: Think about your office (yourself and the other members of your team) from the “stakeholders” (students, parents, department, Deans, etc.) point of view. What are their expectations from your office?

20. Expectations: Individual Write on theOrange Paw index card: On one side, think about your expectations of: Your job Office/team members. On the other side of the card, think about what others expectations may be for you.

22. cONFLICT What is Conflict? Discord of action, feeling, or effect; antagonism or opposition, as of interests or principles: a conflict of ideas. Incompatibility or interference, as of one idea, desire, event, or activity with another: a conflict in the schedule. Communication Breakdown…* Conflict. (n.d.). Dictionary.com Unabridged. Retrieved February 26, 2011, from Dictionary.com website: http://dictionary.reference.com/browse/conflict *Led Zeppelin. (1969).Led Zeppelin.

23. One Question:Round 1 Activity: What do you like about your job?

24. One question:round 2 Activity: How can understanding conflict help to boost morale in your office?

25. Discussion Questions: What did you notice during the activity? Did you improve your time during the second round? What did you learn during the first round that allowed for you to do that? Do we usually take the time to ask questions when we’re in conflict with another? Why or why not? How might asking questions change the course of the conflict?

27. Recognition Not just acknowledging the work, it is also about recognizing the person. What is currently done at Texas State: College Newsletter: Gives an update on what everyone is currently doing/has done. Student survey results. The “Cone” of recognition. Monthly/Birthday Potlucks Individual Birthday Celebrations

28. Rewards Formal programs already in place: Advisor of the Month. Certificates of Appreciation. Professional Development Travel Merit raise/Bonuses/Raise – Any monetary reward.

29. Office Morale What is morale? The confidence, enthusiasm, and discipline of a person or group at a particular time. Activity: Recognition – A Self-Diagnostic Checklist Morale. (n.d.). Dictionary.com Unabridged. Retrieved February 26, 2011, from Dictionary.com website: http://dictionary.reference.com/browse/morale

30. Conclusion Communicate Identify what motivates us/each other Establish clearly defined expectations Acknowledge conflict Recognize each other Reward accomplishments

31. Happy Advisors!

32. Questions?