Apart from business, other sectors are also deploying chatbots including educational institutes and educators. Chatbot makers utilize artificial intelligence and the latest conversational design to create bots that can communicate with students on all subjects of elementary, secondary, high school and up to university levels.

2. This is the Ebook version of the Blog Why Is Education Industry
Opting For AI Chatbots? How Are They Benefitting It? by Areeba
Khan.
Copyrights © Botsify Inc. Pvt Ltd. 2019. All Rights Reserved.

3. Contents
1. Explaining AI Chatbots
2. 6 Reasons to have Chatbot for Education Industry
3. How Do Chatbots BenefitEducation?
4. The Best Chatbot for Education?
5. Chatbot for Education Industry - The Future

4. Explaining AI Chatbots
Today many big names are using AI chatbots to improve their customer service and to
engage more and more audience to stay relevant and visible.
Apart from business, other sectors are also deploying chatbots including educational
institutes and educators.
Chatbot makers utilize artificial intelligence and the latest conversational design to create
bots that can communicate with students on all subjects of elementary, secondary, high
school and up to university levels.
However,AI will not (but may in next 20 something
years) replace a student’s favorite teacher but can serve
as a helper to the teacher or alternatively, the means of
modern education.
Here’s How:
The foreseeable benefits of implementing chatbots to education are far-reaching.
The introduction of AI to classrooms was overshadowed by other businesses, mainly
because of the tad-slower adaptability and acceptance of the education industry to newly
introduced technology.
But now more and more administrations and teachers are recognizing this cost-effective yet
valuable way to keep their students hooked and streamline processes more efficiently.
What helped them most, is the fact that the younger generation is quick to learn and
embrace new technology as per the recent trends, we can see a massive move further from
single-utility websites and apps to social media and messaging platforms like WhatsApp and
facebook messenger - that do more than just sending and receiving messages.
As Technology Expert Kyla Matthews explains it:
“Kids are growing up with tablets in their hands, so
teaching them about new technology and programs
will only serve to prepare them for the wider world.
Not to mention, technology can make a teacher’s job
much easier.”
As for the question of how - there are several chatbot building platforms in the market that
offer education bots that are designed to engage students and provide short and snappy but
valuable information.

5. These platforms are integrated into facebook, twitter, skype, and other social media apps to
make learning as fun and interesting for the students as possible and at the same time,
eliminate the need for dozens of online portals and email accounts to switch in between.
Students can simply interact with the chatbot on their preferred platform and instantly get a
response from it!
Cool isn’t?
6 Reasons to have Chatbot for Education Industry
Chatbot is a Medium of Learning
The most useful and sought after application of AI is the automated, intelligent tutoring
system which provides a dedicated learning environment to study in and then analyze
student’s responses and their patterns of interaction with the artificially intelligent learning
content.
Likewise, Artificial intelligent chatbots can help teach students through a series of messages,
just like a regular chat conversation, but made out of a lecture.
The chatbot will repeat the cycle of assessing each student’s level of understanding
individually and then provide them with the following parts of the lecture as per their
progress.
One such platform is Botsify, that has a dedicated chatbot for education. The chatbot can
provide specified topics to students through standard text messaging or multimedia such as
images, videos, audios, and document files.
Just like any classroom, the chatbot hands them out all learning material required then takes
quizzes/tests and submits the results to their teachers. This eases out monitoring student
performance and helps speed up the processes.
Chatbot Increases Student Engagement
Students today, are much more exposed to technology than we used to. Instant messages,
virtual assistants and social media have become their school hallway, where they exchange
not only messages but study materials, help each other with assignments and do their
researches through these platforms.
This gives the benefit of enhancing their learning process and increase engagement into
individual subjects. Think about messaging apps as a medium of student-teacher
communication, just like in the classroom or across the departments, different activity clubs
or alumni groups.

6. Overall, will make it easier for the students to get information on their assignments,
deadlines and important upcoming events.
Chatbot Provides Smart Feedbacks
A very important and significant aspect of the learning process is feedback, whether it comes
from a student and directed to the teachers or the other way around.
Feedback helps students in identifying the areas they are lacking and requires efforts and
similarly, gives the teacher an opportunity to figure out areas they can improve their teaching
abilities as well.
As for submitting their feedback, students usually opt for online or printed forms whereas the
teacher gives spontaneous feedback on the test/assessment conducted.
However, this entire process can be made easier and more interesting with a chatbot.
Botsify conversational forms are a great way to collect feedback from students. These forms
can be used to take a survey from students such as, how their course could be improved,
how did they like the previous lecture or overall quality of their learning experience.
On the other hand, the teacher can provide feedback on the tests or assignments students
submitted (also through the forms).
As a bonus, the bot collects all the feedback in one place for the teacher to look at and
highlights the most common points mentioned in their feedbacks.
All hail technology!
Chatbot is a Teaching Assistant
Students reportedly, are often found entering search queries like ‘do my assignment’ to find
an assistant who can help them in completing their assignment or to get a clearer
explanation of a specific topic they are struggling with.
Teachers also want some optimization to help simplify their everyday tasks to take off the
burden of repetitive actions and focus more on providing quality education to their students.
AI Chatbots are virtual teaching assistants that reduce
the cycle of tasks aligned for the teacher on a day-to-day
base.
● These chatbots are designed to answer queries students generally ask like lesson
plans, course modules, assignments, and their deadlines.
● Can monitor students learning progress

7. ● Help provide students with personalized feedback individually.
● Can recommend students more relevant learning content by analyzing their learning
skills and lackings.
Chatbot Provides Students Instant Help
This generation is used to getting everything instantly - whether it's sending an email,
making a purchase, posting a picture or searching for assistance with assignments, it needs
to be done in a matter of a few clicks.
Similar to this: Read how to customize a chatbot using multimedia and
more here.
To meet up with that, education industry also needs to gear up and provide students with a
better communication process with the administration and teachers.
Since the world is filled with millions of prospective students enrolling into colleges and
universities across the globe, the number of queries each institution or consultancy receives
over its website is humongous. These queries are mostly regarding the admission process,
courses, scholarships, fee, etc.
As the queries are mostly repetitive, a chatbot can easily step in and save all the time this
task would be taking.
Take a look here, this Botsify chatbot is helping prospective students enroll in a university
through a consultancy.

8. The bot guides each and every student and provides relevant information to them. Their
responses are stored for the consultancy to look at and take the procedure further from here.
The best part about chatbots is the quick resolution of problems as well as shortening the
cycle of procedures.
Chabot Provides Better Support to Students
A good educational institute isn't the one with highly qualified teachers, modern and
equipped labs or advanced courses but the one that provides excellent support to their
students.
Most of the students that dropout of college due to poor
support.
Which means, it is absolutely necessary for every institution to always guide their students
thoroughly by giving them timely and accurate information.
But it is nearly impossible to make sure each student is being taken care of fully without any
optimization.
A chatbot can help students from their admission processes to class updates to assignment
submission deadlines.
Plus, the student can get updates on almost everything. Whether they want information
about the upcoming events, scholarships, library memberships, hostel facilities, course
modules, a chatbot will always be available to respond to their queries, thus, lowering the
number of dropouts who leave for this particular reason.
How Do Chatbots Benefit Education?
AI is helping students in getting what they want!
Every day, thousands of students either search online for some sort of assistance with their
assignments or look for quick answers for clarity, regarding the courses they are taking,
campus updates, admissions, faculty, etc., etc.,
Similarly, teachers also require some time-saving alternatives to their repetitive processes
that undergo all throughout the year.
A chatbot can save the day for both efficiently. No need to manually search for simple
answers that the institution can set-up for their chatbot once, and then enjoy for the rest of
eternity! And as for the teachers, they can benefit from a chatbot in many ways to simplify
their lecturing and evaluation both.
As Deakin’s CIO and Genie Chatbot Head of the Project, William Confalonieri explains it:

9. “The most promising opportunity to use this technology
is to support a much more personalized approach to
on-campus services that still appeals to a large crowd.
The system will also help lower the burden on stressed-
out faculty, as they no longer have to explain the same
things over and over to different students.”
Artificial Intelligence assists teachers in more than just grading, it helps them in managing
day-to-day tasks, collect student feedback and provide information regarding any updates to
their students.
The Best Chatbot for Education?
There are many chatbot building platforms in the market at the moment. However, choosing
the most relevant and accurate one for you is important.
Whether you want a chatbot for an institute, a consultancy or a college, educational chatbot
has to be different than a regular B2C chatbot.
Botsify chatbot for Education is dedicated to students, teachers, administrations and entire
education industry across the globe. It can not only help students learn online but teachers
can get assistance in the evaluation, grading and student feedback collection.

10. Our chatbots are designed to engage students with
different media to take a break from heavy text-based
messages and enjoy some graphically pleasing learning
content. This does not only increase the potential to
learn quickly but develop an interest in the longer run.
Once the students finish learning their topics, they can take quizzes like a regular classroom
and then submit their results to their teachers.

11. As for the administration, the most commonly and frequently asked questions from students
to the institution can be answers via our chatbot to ease out the cycle and ensure a faster
and effective resolution to their problems.
For example, a tech institute created a chatbot for their website using botsify. The main
purpose was to help prospective and enrolled students with the latest information, FAQs,
campus news, course updates and more.
Take a look here:

12. As soon as a student clicks ‘Get Started’ the chatbot welcomes and responds to student
queries with detailed information. If need be, students can get in touch with human support
representative by clicking ‘Human Help’ in the top menu.
Was The Chatbot of Any Help?
So far, the institute has helped more than 10k students, sent over 40k messages and
saved 4+ days worth of support that they would have sent answering to these questions
manually.
All this in less than 3 months of the time period!
Chatbot for Education Industry - The Future
Since Artificially intelligent chatbots do not only facilitate student’s learning process by
making it more engaging, short and snappy and interesting, but also assist teachers by
easing out their teaching processes.
Not only this, but chatbots can also take the workload off of the administrative staff as well.
Simply, AI will result in massive growth for the education industry, benefit the overall
teacher-student interaction and improve the classroom environment; apart from enhancing
learning, it will make students more tech-savvy and ready to put their foot into the real world!
We need to understand the fact that integrating a chatbot to a classroom will be an essential
part of education since the time is running fast and the leap into the education system has
been taken by technology years ago.

13. Don’t you think?