Gartner predicts The Internet of Things will grow to 30 billion devices by 2020, fueling recurring revenue streams that create billions of dollars in value. But before committing budget and IT resources to building an in-house recurring revenue management (RRM) system, seek a vendor that specializes in monetization and billing solutions.

1. ©2016 Aria Systems Inc. All rights reserved.
10Must-Haves
for a Recurring Revenue
Management Solution

2. ©2016 Aria Systems Inc. All rights reserved.
Gartner predicts The Internet of Things will
grow to 30 billion devices by 2020, fueling
recurring revenue streams that create billions
of dollars in value.
But before committing budget and IT
resources to building an in-house recurring
revenue management (RRM) system, seek a
vendor that specializes in monetization and
billing solutions.
Here are the 10 must-haves for an effective
recurring revenue management system.
EVALUATING AN EFFECTIVE RECURRING
REVENUE MANAGEMENT SOLUTION
2
47%of
US businesses have
adopted recurring
revenue.
(Incyte Research)

3. ©2016 Aria Systems Inc. All rights reserved.
The ability to quickly package and price products
and services is critical for a recurring revenue
business.
A superior product catalog:
• Supports any combination of one-time, subscription, and
usage-based charging
• Offers proration by period, multi-language, and multi-currency
• Accepts ACH, credit card, check, cash, and net-terms
payment
• Enables the reuse of products and options to prevent or
minimize SKU proliferation
HIERARCHICAL PRODUCT CATALOG1
3

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Customer segmentation enables businesses to
group customers to target specific audiences.
A strong RRM solution:
• Creates exclusive plans for specific customers to enable
different branding, packaging, and pricing
• Groups plans by geographies and demographics or in
relation to exclusive promotions and bundles
• Predefines an unlimited number of price lists across any
currency to allow a single product to be priced uniquely
CUSTOMER SEGMENTATION2
4* McKinsey & Company

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Customers expect instant access after signing up
or making plan changes.
Find a solution that:
• Manages entitlement information
• Notifies the provisioning department to activate or change
service based on upgrades or downgrades
• Provides a system of record for orders or change requests
5
SEAMLESS SERVICE ACTIVATION3

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In-depth data and analytics provide
valuable customer and company insight.
Look for a solution that:
• Offers financial data
• Stores necessary customer information
• Tracks usage patterns so you can identify patterns
6
DATA AND ANALYTICS4

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Agile systems help attract new customers and
retain existing ones.
An agile system:
• Enables quick iteration of product offerings, bundles, and
plans
• Links to your existing website without writing code
• Offers free trial periods, promotions, and coupons
• Supports future business requirements so you don’t have
to start over when your goals change
7
DRIVE AGILITY AND SPEED TO
MARKET5
* World Economic Forum

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Your business demands a system that can
respond well to all customer touch points.
An effective solution:
• Pushes revenue moments to external systems in near
real-time for proactive handling
• Communicates via pushed XML for easy, real-time
consumption by receiving systems
• Provides event description so external systems can
forgo recreating event information
8
REVENUE MOMENTS6
* World Economic Forum

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Billing is critical for service and retention. Ensure
the process is easy and accurate for the customer.
A strong, agile system:
• Bills based on activity for a particular time period
• Supports proration, partial payments, or mid-cycle activity
(upgrades and downgrades)
• Provides statements and invoices presented in
human-readable text, HTML, PDF, or machine-readable
formats like XML
• Processes payments in real time through integration
with online gateways and payment processors
9
RECURRING BILLING MANAGEMENT7
* World Economic Forum

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Put the customer first. Maximize customer
satisfaction and lifetime value.
An efficient system:
• Integrates with CSR portals to investigate and resolve
customer issues
• Works with CRM portals to manage contract terms,
pricing changes, and upsells/cross-sells to existing
customers
• Offers self-service tools that allow customers to manage
their account information
10
FOCUS ON CUSTOMER CARE8
* World Economic Forum

11. ©2016 Aria Systems Inc. All rights reserved.
Up-to-date data is critical if you charge by
usage or analyze the data.
An accurate system:
• Tracks and measures customer usage data
• Collects and loads usage in real-time or batch mode
throughout the period
• Handles price changes in usage rates over time
11
NEAR REAL-TIME USAGE PROCESSING9
* World Economic Forum

12. ©2016 Aria Systems Inc. All rights reserved.
In a successful recurring revenue business,
RRM is one of many important internal
business systems.
Find a solution that:
• Integrates with ERP, CRM, financial systems, and other
external systems
• Interacts with provisioning, data marts, and other
enterprise applications
• Makes integrations easy without excessive, chatty API
calls or custom programming for every system
12
PLATFORM INTEGRATION10
* World Economic Forum

13. ©2016 Aria Systems Inc. All rights reserved. 13
The benefits of a cloud-based recurring revenue
management solution heavily outweigh its cost. A
solid RRM solution saves resources dedicated to
hardware/software development and maintenance
while reducing the cost of delays brought upon by
over-committed manual IT labor.
To learn more about maximizing the value of your
recurring revenue efforts, visit
www.ariasystems.com.
CHOOSING AN EFFECTIVE RECURRING
REVENUE MANAGEMENT SOLUTION