Elevate Services Procurement Practices with Fieldglass [Sydney]
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Today, as much as 30-50% of an organization’s workforce is considered external. Manufacturing companies use contingent labor and services to quickly meet demand, technology companies to find workers for positions with unique skill sets, and oil and gas companies to combat labor shortages. Behind the scenes, they need total visibility in order to optimize all areas of services procurement including complex spend, workforce quality, regulatory compliance and labor program efficiencies. Fieldglass' Vendor Management System (VMS) can help companies achieve this and more, all while easily integrating with other internal systems to enable a holistic view of both talent and spend.
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Elevate Services Procurement Practices with Fieldglass [Sydney]
- 1. 1 Toni Jackson – Director Fieldglass, APAC October 20, 2015 Elevate Your Flexible Workforce Program with a VMS
- 2. 2 Fundamental Shift in Composition of Workforce 30-50% of total workforce is comprised of non-employees © 2014 Fieldglass, Inc. All rights reserved. Proprietary and Confidential. Temporary/Agency Workers SOW Consultants Independent Contractors
- 3. 3 - Fieldglass’ cloud-based Vendor Management System (VMS) automates the complete contingent and services procurement lifecycle - Recognized leader for managing all categories of external services: - Contingent workers - Statement of Work (SOW) projects and services - Independent contractors - Specialised talent pools Unified Platform for All External Services © 2015 Fieldglass, Inc. All rights reserved. Proprietary and Confidential.
- 4. 4 Addresses Big Gap in HR and Procurement Non-payroll labour is largest spend category at most companies… …but still poorly managed at most companies spent annually on non-payroll labour (Contingent and SOW ) – one-third of total workforce increase in contingent workforce spending in past five years of new jobs created since January are temporary positions $3.3T 41% 67% of contingent labour is unaccounted for, yielding: • Higher labour costs • Increased regulatory and compliance risk • Fragmented, inefficient labour spend and performance controls • Overpayment 55% © 2015 Fieldglass, Inc. All rights reserved. Proprietary and Confidential.
- 5. 5 What’s the Business Problem? © 2014 Fieldglass, Inc. All rights reserved. Proprietary and Confidential. NO VISIBILITY QUALITY ISSUES HIGH RATES HIGH COSTS INEFFICIENCIES COMPLIANCE ISSUES
- 6. 6 How the Problem is Simplified and Solved © 2014 Fieldglass, Inc. All rights reserved. Proprietary and Confidential. 2-click request –– Benchmarking –– Mobile Bidding –– Approval –– Reporting & analytics On/offboarding –– T&E capture –– Auto-invoicing
- 7. 7 Culture of Innovation with Clients Decision Wizard Outsourced/Offshore Complex Rate Schedules Supplier Pre-Qualification Secure ID Walk Up and Use InterfaceContestability Monthly Rate Cards & Timesheets
- 8. 8 VISIBILITY EFFICIENCY QUALITY COSTCOMPLIANCE Fieldglass Benefits © 2014 Fieldglass, Inc. All rights reserved. Proprietary and Confidential.
- 9. 9 Fieldglass Open Integration Framework Seamless integration with your existing IT environments Open integration framework 27001 CERTIFIED © 2014 Fieldglass, Inc. All rights reserved. Proprietary and Confidential.
- 11. 11 End User Dashboard Totally configurable for end user specific information
- 12. 12 Visualizer: Dashboard Program Metrics – click metric to drill down into charts & graphs .
- 13. 13. Visualizer: Supplier Dashboards Business Unit Dashboard includes KPI & spend metrics
- 14. 14. Real Time Rate Guidance Based on job title & work location
- 15. 15 - Faster Access to Talent - Role Classification = Rate Alignment vs. Market - Cost Containment; Rates, Overtime, Taxes etc. - Reduced Administrative Burden - Increased Financial Visibility & Control (approvals, etc.) - Reduced Health and Safety Incidents - Mobility − Regulatory Compliance − Right Sized Supply Base − Supplier Performance Improvement − Evaluation and Adoption of Innovative Ideas / Best Practice − Optimal Skill Mix (Direct vs. Contract Labour) − Financial Control − Competitive Bidding Deliverables that provide ROI
- 16. 16 Technology Demonstration at the Break © 2015 Fieldglass, Inc. All rights reserved. Proprietary and Confidential.
- 17. 17 Questions???
- 18. 18 Thank you!
Notes de l'éditeur
- The Total workforce should be looked at in two dimensions: The first segment are those direct workers that companies use a dedicated payroll system or an HRIS to track and manage them. For the most part, many organizations already have that problem solved. The second segment are external workers. Managing them is the challenge. From a workforce perspective, commonly the external workers represents between 30 and 50 percent of the total direct workforce. And from a finance and procurement perspective, the external workforce can represent between one and five percent of revenue. Let’s dig into the various types of contingent workers. We have contract workers/Agency Temp workers, outsourced workers, Statement of Work, or SOW engagements, and Independent Contractors. From a hiring manager’s perspective there are a lot of steps involved in engaging an external worker or service: requesting a resource, to onboarding a worker, to tracking them, to reporting on them.
- Fieldglass’ market-leading cloud Vendor Management System (VMS) automates the complete contingent and SOW labor lifecycle -- from initial discovery and qualification through performance management and complex invoicing and payment. Fieldglass is a recognized leader for managing all categories of non-payroll labor spend: Contingent labor in numerous categories Statement of Work (SOW) projects and services Independent contractors Specialized talent pools, such as retirees and alumni
- [NOTE – this slide builds to help tell the story/show the problem] Although the problem is simple, it can be complicated by manual processes, decentralized management, etc. etc. etc. Let’s take a step back and talk about how organizations might currently manage their external workers. There are a lot of administrative aspects to managing the constant flow of workers and service providers coming in and out of your organization. Once you decide to centralize the management of your external labor you’ll want to put in place what is typically called the Program Office, or PMO. Some companies manage their contingent workforces internally, also known as “self-managed programs,” while others leverage a third party to manage these workers. This third-party is called the “Managed Services Provider,” also known as the MSP. Using manual processes, hiring managers typically work with the PMO to request a worker. Based on the requirements for the position, the PMO will then work with staffing agencies, or suppliers, to find recruit the right candidate or worker. As you can see, at any given moment, hiring managers, the PMO, suppliers and workers could be in contact with one another using manual, disjointed and untracked processes. Imagine the amount of back to back emails and phone calls.
- With a Vendor Management System like Fieldglass in place, you can take a more organized and systematic approach to managing your contingent workforce. Highlight the benefits of the App The VMS Standardizes processes – All hiring managers follow the same process and use the same job descriptions. The VMS enforces approval processes to ensure proper visibility and accountability The VMS distributes the req based on predefined rules – Tiering to take advantage of preferred vendors and volume discounts. What’s important is there is a bidding process, there is competition to ensure the best market rate. There is an even playing field. The suppliers submit candidates and the PMO can vet them to ensure a number of things: Rates are consistent with Rate cards The candidates are compliant with any regulatory requirements. This is important in the Healthcare industry with nurses to ensure they have the right certifications. Or in the mining industry which is heavily regulated around Health and Safety. When the worker is hired, the VMS facilitates the onboarding process – Needs to get Badges, laptops, seating, etc. Likewise when the assignment is complete, the VMS facilitates the offboarding process. Time collection and invoicing All the while, the application is collecting data – rate data, process times, worker data. All of this is raw material for program reporting an analytics.
- You see, a VMS-Fieldglass delivers a tremendous amount of value. The most immediate is cost savings. Through competition, rate cards, and higher visibility, a company is able to significantly reduce hard costs savings. Our customers typically see a 15-20% decrease in cost in the first year alone. Soft costs can also be driven down through efficiency gains - With Fieldglass a company can standard processes which improves workflow and shortens cycle times – not only time to fill positions, but also invoice cycle time. Many customers are able to take advantage of quick pay discounts. Fieldglass ensures compliance to regulatory requirements by requiring the staffing company to upload proof of certifications, or credentials. Another recent example of this is Rio Tinto, a mining company in Australia. The Fieldglass application has been integrated into Rio Tinto’s Enterprise Resource Planning (ERP) system. This close integration ensures a successful deployment of its global framework and helps the company to maintain Health, Safety, and Environment compliance training during onboarding. Visibility – A VMS provides visibility into all aspects of the workforce, How much is being paid, how are suppliers performing. Increased visibility allows for analysis to identify further optimization and cost savings.
- Open APIs Rapid deployment No fees No maintenance