How can you automate the processing of all your invoices from all suppliers with zero touch? Attend this session and learn strategies for advancing along the invoice maturity curve to effectively automate 100% of your invoices.

1. Moving Up the Invoice Maturity Curve:
Laying the Foundation for Total Invoice
Management
Chris Rauen, Solutions Marketing Manager, Ariba
Vicky Pafk, Senior Director of Shared Services, Waste Management
Ulrik Philipson, Vice President , Global Supply Management, American Express
© 2013 Ariba, Inc. All rights reserved.

2. #AribaLIVE
A-HA* Moment
© 2013 Ariba, Inc. All rights reserved.
The invoice is here.
No requester. When to pay?
Wait for the phone call.
* Haiku Automation

3. #AribaLIVE
The Path to Touchless

4. #AribaLIVE
The Business Case for Success
It’s as easy as 1+2+3+4 = $10M /$1B in Spend
© 2013 Ariba, Inc. All rights reserved.
CHALLENGE OPPORTUNITY
1. Process 60-80% cost take out – or about $1M per $1B in spend for average to large
Payables and Procurement organizations - Billentis
2. Discount $2M+ in discount savings for
every $1B in discountable spend – Aberdeen,Ariba
3. Working
Capital $2.7 million in working capital impact for every $1 billion per day of improvement of
DPO, DSO, DIO
4. Compliance $4.6M in contract leakage savings for
every $1B in spend under contract – Hackett
“4-for-1”
“1-for-1”
“2-for-1”
“3-for-1”

5. #AribaLIVE
Waste Management
• Revenues - $13.65B
• 44,000 Employees (North America)
• Decentralized – 1,250 operating locations
• Vendor Master – 105k Active Vendors in 2012
• Shared Services Center – Houston, TX
© 2013 Ariba, Inc. All rights reserved.
North America's leading provider of
integrated environmental solutions
Accounts Payable
Card Services
Cash Applications
Fixed Assets
HR/Payroll Processing
Technology Solutions
www.thinkgreen.com

6. #AribaLIVE
Business Challenges
• Paper-intensive invoice process
AP – 60k paper invoices per month
PCard – 100k pcard invoices/receipts per month
• Vendor additions – not controlled by Procurement
• No visibility into contract vs. invoiced pricing
• Stand-alone PO system at Areas, not integrated with
financials
• 197 AP personnel across company
© 2013 Ariba, Inc. All rights reserved.

7. #AribaLIVE
Procure-to-Pay (P2P) Project
© 2013 Ariba, Inc. All rights reserved.
Upstream Technology Downstream Technology
Source Procure Payment and Settle
Source, Contract &
Manage
Procure Pay and Settlement
Procure-to-Pay
Spend
Analysis
Contract &
Supplier
Mgmt
Supplier
Bidding &
Selection
Catalogs
and
Requisition
Receive
Good and
Service
Supplier
Selection &
Purchase
Invoice
Receipt
Settlement
Invoice
Reconcile
• Conduct Spend Analysis
• Understand Demand
• Assess the Market
• Develop Strategy
• Negotiate and execute agreements
• Develop implementation plan
• Deploy strategic sourcing and Supplier
contract management software
• United Nations Standard Products and
Services Code (UNSPSC) categories
• Internal and external catalogs
• HR hierarchy based approvals
• Hands free purchase order processing
for pre-sourced items
• Change order control and tracking
• Automated interfaces to maintenance
systems (parts matching)
• Receiving of goods and services
• Third party EIPP vendor for invoice
handling
• Three way matching for invoice
approval
• Standard payment method for each
supplier
• Improved cash forecasting
In scope for Procure-to-Pay project
This project adds the “Procure” portion of the “Downstream Technology” process via PS e-Procurement, and also
enhances the “Pay and Settlement” portion of the process.
7

8. #AribaLIVE
Ariba/Procure to Pay Implementation
• Ariba
Procurement Content
Ariba Network Membership
Invoice/PO Automation
© 2013 Ariba, Inc. All rights reserved.
Invoice Professional
Invoice Conversion
Services (ICS)
• Rollout
Total of 17 Market Areas (US/Canada) + Corporate
May 2012 – Pilot in Pacific NW/BC Area
February 2013 – 4 Areas ‘live’
250 Suppliers Enabled (29 Catalogs) to date

9. #AribaLIVE
P2P PO Invoice Process
© 2013 Ariba, Inc. All rights reserved.

10. #AribaLIVE
The Path to Touchless
© 2013 Ariba, Inc. All rights reserved.
WM - 2014
WM - 2012
70%
5% 10%
25% 5%
35% 50%

11. #AribaLIVE
Project Benefits
• Reduced procurement leakage
• Strategic sourcing / managed vendor master
• Productivity savings
• Spend analytics, supplier leverage
• Enhanced SOX controls
© 2013 Ariba, Inc. All rights reserved.
$20M-30M Annual Savings

12. #AribaLIVE
Lessons Learned
• Vendor Master clean-up!
• Document end-to-end process for Supplier Enablement
– AP and Procurement
• Supplier training / messaging
Consequences for non-compliance?
• Requestor training / messaging
• Consequences for non-compliance?
• Know your user demographics
© 2013 Ariba, Inc. All rights reserved.

13. #AribaLIVE
American Express
Overview
• Founded over 160 years ago in 1850
• Considered one of the world’s best known
and valuable brands
• No. 95 on the Fortune 500 list
• Revenue of $32 bill.; 63,500 employees
• Headquartered in New York; main Shared
Services center in Gurgaon, India
© 2013 Ariba, Inc. All rights reserved.
Ulrik Philipson
• Joined American Express in 2010
• Responsible for the global deployment of
Procure-to-Pay platform
• Based in New York office with teams in
Phoenix, Arizona, and Gurgaon, India
• Prior experience as management consultant
in procurement space

14. Questions?
© 2013 Ariba, Inc. All rights reserved.