Preparing for Deployment of SAP Ariba Solutions at Your Company

PUBLIC
March 22, 2017
Brian Johnson and Ted Hunter, SAP Ariba
Preparing for Deployment of SAP Ariba
Solutions at Your Company

2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Public
Agenda
Capabilities of SAP Ariba Solutions and What We Do
How We Work Together
Solution-Specific Details
Additional Support

Public
SAP Ariba solutions: a lot of terms!
SAP Ariba Sourcing
SAP Ariba Commerce Automation
SAP Ariba Supplier
Lifecycle and
Performance
SAP Ariba Catalog
Ariba Network SAP Ariba Supplier
Information and
Performance Management
SAP Ariba Buying
SAP Ariba Buying and Invoicing
SAP Ariba Supply Chain Collaboration
SAP Ariba Contracts
SAP Ariba Invoice Management
SAP Ariba Contract Invoicing
SAP Ariba Procurement
SAP Ariba Strategic Sourcing

Public
Delivery model for SAP Ariba solutions (subscription services)
High-level description and activities
Network connection and cloud application setup services
 Described in deployment
 Organized by solution, delivered primarily remotely through shared service
centers
 Focused on helping customers integrate systems to the network or deploy cloud
procurement applications
 Included in one-time solution setup for all solutions
Recurring remote shared services
 Described in subscription services documentation
 Organized by solution, delivered primarily remotely through shared service
centers
 Focused on specific activities such as unlimited supplier and catalog enablement,
hosting, upgrades, and technical support for the duration of subscription term
 Included in subscription cost
CLOUD ENABLEMENT SERVICES
CATALOG
ENABLEMENT
SUPPLIER
ENABLEMENT
NETWORK
CONNECTION
APPLICATION
SETUP
SAP ARIBA SHARED SERVICES
CUSTOMER Deployment subscription services
 Shared resources
 Assist with project management, system design and configuration, and technical
aspects of the implementation
 Provide support through go-live

Public
All of those “terms” translate to a standard offering tied to an SAP Ariba product
or service.
These offerings are documented in specific and individual documents called a
deployment description.
Deployment description services for SAP Ariba solutions

Public
All deployment description service approaches can be summarized as follows:
Remote – The resources assigned as part of the deployment description work are primarily remote.
They will not be on site, and online meetings and phone calls are the primary medium for meetings
and conversation.
Part time – These resources are part of an overall shared services model; therefore each is
assigned to multiple customer projects at any one time.
Dedicated – Although remote and part time, once resources are assigned, they are assigned to the
project through to the end.
In summary, these deployment description services can be defined as the baseline delivery
services for your organization to deploy the specific solution.

Public
Where we are today
Regional presence coupled with shared services – localized support with access to scalable
functional skills
PARISTORONTO
PHILADELPHIAPITTSBURGH
ATLANTA
MONTERREY
RIO de JANEIROSANTIAGO
SAO PAULO
CAPE TOWN
JOHANNESBURG
TOKYO
SINGAPORE
NEW DELHI
SYDNEY
BANGALORE
PRAGUE
KOSICE
EGHAM
CHICAGO
MADRID
MILAN
MELBOURNE
MEXICO CITY
Total strength 800+
SE Center of Excellence
Centralized shared service office
Program management office
Our unique approach
leverages our expertise and
flexibility to drive results –
we are globally deployed
and highly integrated.
CALCUTTA

Public
SAP Ariba Strategic Sourcing
 SAP Ariba Sourcing
 SAP Ariba Contracts
 SAP Ariba Supplier Lifecycle and Performance
 SAP Ariba Supplier Information and Performance
Management
 Savings and Pipeline Tracker
 SAP Ariba Spend Analysis
 SAP Ariba Supplier Risk
 SAP Ariba Master Data Services
SAP Ariba Procurement
 SAP Ariba Buying
 SAP Ariba and Invoicing
 SAP Ariba Catalog
 SAP Ariba Invoice Management
 SAP Contract Invoicing
 SAP Ariba Commerce Automation
 Multi-ERP
Product mix
The products tied to this presentation can be grouped into two main areas:

Public
Overall roles and responsibilities
Role Responsibilities
SAP Ariba
Strategic
Sourcing
SAP Ariba
Procurement
Project manager/
deployment lead for SAP
Ariba solutions
 Confirm <customer> goals and project scope
 Plan the project activities and timelines
 Ensure that adequate resources are assigned
 Establish project management framework (meetings, status, issue management)
 Coordinate activities and input from SAP Ariba project resources
 Manage project timeline and adherence to schedule
 Ensure timely project communication and status updates
 Identify, manage, and escalate project issues and risks as appropriate
 Choose point of contact for overall deployment
X X
On-demand functional/
configuration lead for SAP
Ariba solutions
 Host requirements and design workshops to educate <customer> on SAP Ariba solution functionality and configurability
and help <customer> understand its business requirements in the context of the SAP Ariba solution
 Answer <customer>’s questions about functionality of SAP Ariba on-demand application and Ariba Network
 Propose solution configurations and customizations to handle <customer> requirements
 Document configurations to SAP Ariba on-demand application and Ariba Network
 Review <customer>’s test cases and scripts, if requested by the <customer>
 Monitor testing progress and resolve issues related to SAP Ariba solutions
X X
On-demand
technical lead for SAP
Ariba solutions
 Educate <customer> on master data and transactional data integration capabilities, formats, and mapping
 Educate <customer> on customer-facing aspects of site configuration (for example, approval rules)
 Build <customer>’s configurations and customizations into the OND system
 Answer <customer>’s questions about OND site functionality
 Assist with testing and resolve issues related to SAP Ariba solutions
X
Catalog enablement lead
(buyer and supplier) for
SAP Ariba solutions
 Educate <customer> and suppliers on catalog capabilities
 Support catalog content creation
 Support suppliers enabling catalogs on the Ariba Network
 Assist with testing and resolve catalog-related issues
X
A project manager/deployment lead is assigned to each of our product deliverables.
Based on the product and customer scope, one person may satisfy multiple roles.

Public
Overall roles and responsibilities
SAP Ariba
Strategic
Sourcing
SAP Ariba
Procurement
Network enablement lead
for SAP Ariba solutions
 Manage the enablement services work stream
 Advise <customer> on how to perform supplier enablement activities
 Lead supplier data collection efforts
 Develop supplier communication and education materials
 Monitor supplier registration progress and address supplier enablement related issues
 Manage resources to facilitate education and testing of integrated suppliers
 Automation-only: Host requirements and design workshops to educate <customer> on Ariba Network functionality and
configurability, and help <customer> understand its business requirements in the context of the SAP Ariba solution
 Automation-only: Document configurations to <customer> Ariba Network account
X
Customer integration lead
 Develop customizations to <customer’s> Ariba Network account UI
 Assist with ERP adapter and integration into Ariba Network
 Develop custom CSV invoice upload template
 Assist with testing and resolve Ariba Network-related issues
 Assist with adapter setup and configuration and with mapping requirements.
X X
Supplier integration lead  Guide suppliers on how to electronically integrate their systems to the Ariba Network
 Support supplier integration activities
X

Public
Overall customer roles and responsibilities
SAP Ariba
Strategic Sourcing
SAP Ariba
Procurement
<Customer> project
sponsor
 Establish and communicate overall project vision
 Provide senior leadership communication in support of the project
 Mandate appropriate change management across leadership of all affected departments
 Monitor status reports and timelines
 Resolve escalated issues, including those that involve <customer> resources, lack of participation, or supplier compliance
messaging
X X
<Customer> project
manager
 Confirm <customer> goals and project scope
 Help plan the project activities and timeline
 Ensure adequate resources are assigned
 Manage participation of all required resources
 Coordinate stakeholders as needed (accounts payable, purchasing, receiving, finance, and so on)
 Coordinate signoff on all SAP Ariba solution deliverables
 Manage project timeline and adherence to schedule
 Participate in project status meetings
 Identify, manage, and escalate project issues and risks as appropriate
 Develop go-live cutover plan and manage cutover execution
 Choose single point of contact for overall deployment
X X
<Customer>
functional lead
 Participate in configuration workshops
 Define and document business requirements pertaining to all in-scope processes, transactions, and SAP Ariba solutions
 Gather business input from all involved functional resources and departments (procurement, A/P, accounting, finance, and so on)
 Define business process and requirements and make decisions on solution configurations to handle those requirements
 Write <customer> functional design document
 Develop test cases and test scripts for testing
 Plan, manage, and conduct system testing and user acceptance testing of the entire solution
 Validate that master data and application configuration data functions as desired
 Identify, escalate, resolve project issues
 Help develop go-live cutover plan and manage cutover execution
 Become the expert on system functionality and documentation, and customer-specific system use
X X
These standard roles would be part of any system/solution deployment project.
The SAP Ariba product will dictate the level of involvement from the customer.
Level of involvement from these roles needs to be determined for customers that deploy multiple SAP Ariba products simultaneously.

Public
SAP Ariba
Strategic Sourcing
SAP Ariba
Procurement
<Customer> functional
resources/testers/pilot users
 Experiment with system behavior and configuration to support customer decisions on system configurations
 Learn the detailed SAP Ariba functionality all the way through the procure-to-pay process and learn how the system
configurations, customizations, and data drive the system functionality
 Answer customer questions on how the system will support the business and technical requirements raised by all involved
customer departments
 Participate in configuration workshops and contribute to business requirements and solution design
 Participate in test case and script development
 Participate in system test and user acceptance testing (UAT)
 Identify power users within each department to act as experts by providing assistance to peers and input to overall process
 Help roll out supplier compliance mandate within their respective departments
 Help define and execute internal change management program within their respective department
X X
<Customer> ERP technical
lead
 Contribute to ERP-related aspects of solution design
 Develop and test ERP interface/integration functionality (for both master data and transactional data)
 OND: Extract and format master data from ERP systems and load it into SAP Ariba solution
 Assist with testing and resolve ERP-related issues
 Conduct cutover activities
X
<Customer> middleware and
platform technical lead
 OND: Install, configure, and test SAP Ariba integration toolkit or Web services interfaces
 Adapter: Install (or build), configure, and test the Ariba Network adapter
 Develop and test middleware transmission and mapping functionality
 Configure integration error handling and notification functionality
 Define scheduling scripts for automatic data integrations and e-mail notifications
 OND: Configure corporate network to support end-user authentication (if needed)
 Configure corporate network to enable inbound and outbound transmissions with appropriate security controls
 Assist with testing and resolve integration-related issues
X

Public
SAP Ariba Strategic
Sourcing
SAP Ariba
Procurement
<Customer> supplier
enablement lead
 Serve as primary contact for the SAP Ariba enablement team
 Approve lists of suppliers targeted for enablement of SAP Ariba solutions
 Gather supplier contact data and validate results from data collection effort
 Plan and support supplier communications
 Approve supplier communications and education materials to be shared with suppliers
 Participate in system test and UAT
 Manage supplier relationships
 Reinforce SE program compliance with identified suppliers and internal stakeholders as part of change management
program.
 Facilitate supplier training sessions (if any)
 Ariba Network administration: Set up customer profile on the Ariba Network account
 Ariba Network administration: Create other customer user accounts tied to the <customer> Ariba Network account
 Ariba Network administration: Configure and manage business rules on the Ariba Network account
 Catalogs: Communicate and educate suppliers on catalog requirements and catalogs they must provide
 Catalogs: Ensure suppliers provide correct catalog content
X
<Customer> catalog
manager
 Identify catalog suppliers
 Administer catalogs in the system; be responsible for validating, approving, and publishing new catalogs and updates
 Choose point of contact for suppliers’ questions on catalog content
X
<Customer> change
management lead
 Assess the impact of the project's business process, policy, organizational and cultural changes on users, and other affected
employees
 Develop and execute change management plan to address impacts from all changes related to the SAP Ariba solution
program
 Manage communication plan development and project-wide communications to key stakeholders
 (If user training is needed) Develop training approach
 (If user training is needed) Develop training documentation
 (If user training is needed) Plan and manage training delivery
 (If user training is needed) Ensure that training needs are addressed and that issues are escalated appropriately
X X
<Customer> system
administrator
 Act as customer technical expert on SAP Ariba solutions on-demand site
 Administer configurable aspects of the SAP Ariba solutions on-demand site such as group permissions, user-group
assignments, approval rules, invoice exception types, and configuration data
 Raise any technical issues with the on-demand site
X X

Public
Deployment methodology overview
All of our product deployment descriptions follow this methodology.
The Ariba Network is a key component of all of our products, but the supplier adoption
track is primarily a phase of SAP Ariba Procurement currently.
On-demand deployment model for SAP Ariba solutions – BCE Enable Phase
Test
Go-live/
wrap-up
Project management
Develop supplier
strategy and flight
plan
Develop supplier communication and
education materials
Go-live
System
setup
track
Supplier
adoption
track
Internal
adoption
track
Build
Design
Plan supplier
outreach
Infrastructure/
connectivity
Plan
(define
goals,
scope,
resources,
and project
Plan, and
prepare for
project)
Kick
off
Deployment kickoff
Supplier
communication and
education
Transact
Supplier /
content testing
Refine supplier flight plan as necessary
Collect supplier contact info
and upload suppliers to Ariba Network
Identify
audiences
Identify
adoption
objectives
Plan internal
adoption
Deliver
internal
adoption
Support,
analyze, and
evolve
Develop internal
adoption
materials
Activities repeated for multiple waves

Public
Stakeholder ownership and involvement is key to driving adoption.
Review scope of project deliverables and timelines with SAP Ariba resources to identify any risks or
gaps and ensure that all are in alignment.
The preferred method of supplier integration is through the Ariba Network.
Plan to complete the project within the duration limitations provided within the contract.
Changes to third-party systems may impact overall project timeline.
Keys to success

Public
Common risks
Responsible for all third-party software modifications and integration with SAP Ariba solutions
unless services are purchased for this purpose
Ensure that client resources are able to access and provide accurate master data in SAP Ariba
solution format
Ensure that project team has proper bandwidth to participate in the deployment, make decisions,
and test within the SAP Ariba solution site throughout the project
Focus on implementing the requirements during the deployment and avoiding overcomplication
from the start
Program management services are not provided by default unless purchased

Public
Key considerations:
 SAP Ariba Strategic Sourcing deployments require a significant customer resource commitment
 Develop a plan for user training as early as possible; take advantage of training services included in the
deployment description
 Identify and involve administrative users from the beginning of the deployment
 Third-party integration is generally an optional add-on service
SAP Ariba Strategic Sourcing specifics

Public
SAP Ariba Procurement specifics
Design Build Test Go Live
Lead Education / Configuration Workshops Configure OnDemand & AN sites Perform System & Integration Testing Production Ariba OnDemand Site Branding and
Configuration
Define Requirements for the Solution Extract and Load Master Data to OND site Perform User Acceptance Testing Production Site Master Data Load
Document System Configurations Build/Finalize Integration to OND site & the
Ariba Network
Identify and resolve testing Issues Production Site Integration
Extract and Load Master Data to OND site Manage Testing Activities Execute Cutover Activities
Install and Set up Connectivity to OND site & the Ariba Network Production Site Testing
Lead Technical Workshops Conduct Wrap Up Meeting
Make technical / platform / security decisions Transition to Ariba Support
Install and configure the Data Integration Toolkit (ITK/DTT)
Set up Web Services

Public
Confirm “scope” of deployment
 Spend categories
 Suppliers
 Organizations and business units
 Users
Document existing approval rules
 Start to put together the rules for approving transactions – requisitions, receipts, invoices
 If required, this would be the time to identify any “changes” or “obsolescence” in the rules
Identify and secure the proper resources for the project
Prepare for the technical aspects of the project
 Sources of data
 Integration approaches
 Transactions included and required
SAP Ariba Procurement – best practices and lessons learned

Thank you.
Contact information:
Ted Hunter
Strategic Sourcing Deployment Consultant
ted.hunter@sap.com
412-297-8973
Brian Johnson
Principal Consultant – Procurement and Invoicing
Solutions
brian.johnson01@sap.com
412-287-8724

Deployment/Post Deployment – Ariba Consulting Supplemental Services

Public
Supplemental Services
Field Consulting
WHEN IT’S AVAILABLE
• During the initial deployment of
an Ariba Cloud Application
• On-Demand as the customer
program needs professional
services
WHAT IS THE SERVICE
• Strategic Consulting – Business
Commerce transformation activities
(Business Process Consulting and
Best Practices)
• Deployment – Experience to meet
unique requirements and provide
Data Mgmt, Application and
Functionality, Project and Program
Management resource(s) across all
solutions
• Integration – Enable the customer
to integrate with other enterprise
systems
• Adoption and Change
Management – Development of
and transition to Best-in-Class
Procurement Operations via
Change Mgmt, Training,
Governance and Policies
Compliance, Performance Mgmt
and Post Deployment Support
WHY IT’S IMPORTANT
• Superior domain knowledge with
access to industry best practices
leveraging a proven methodology,
single delivery organization and
deployment accelerators
• Deep product knowledge focusing
100% on Ariba products and
companies
• Close partnering with Ariba product
management and engineering
• Focused on Success (i.e. Adoption)
vs. just deploying Technology
• Award winning change management
and project management services
• The most experience implementing
Ariba’s OnDemand and OnPremise
solutions
OUR APPROACH
• Delivered by SAP-Ariba Field
Services, typically onsite, in either
an assisted, partnered, or
comprehensive approach.
ADDABLE Consulting services delivered by SAP-Ariba Field Services

Public
Supplemental deployment services? Incremental offerings to supplement the Deployment Description services to fill gaps in
customer team capacity or experience / knowledge (during initial deployment), or to improve the level of adoption and
benefits realized from the solution (post deployment). The services are defined by separate SOW (Statement of Work) and
delivered primarily remotely by shared services teams.
Supplemental Deployment Services by Shared Services
Services During Deployment:
 SAP Ariba Strategic Sourcing
– Program Management (PM)
– Quality Assurance (QA)
– Business Process and Functional Design Support
– Additional Support During Testing, Production Cutover, and
Go Live
– Quick Reference Guide/Design Specification Document
Creation
 SAP Ariba Procurement
– Program Management (PM)
– Quality Assurance (QA)
– Testing/Go-Live Support
Post-Deployment Services:
 SAP Ariba Strategic Sourcing
– Reconfiguration/Expanded Configuration (Including
Configuration Assessment)
– Reporting/Analytics Design
 SAP Ariba Procurement
– Reporting
– Approval rule reconfiguration
– Health Check / Assessments
– Health Check / Assessments followups – Reconfiguration or
expanded configuration depending upon the scope of work
from ‘health check’

Public
Ariba Customer Support
Programs
WHEN (Which part of
the lifecycle customer)
• Begins during the deployment
and enablement of the Ariba
Cloud solutions
• Continues throughout the
production lifecycle and use of
the Cloud Applications
WHAT IS THE SERVICE
• End user support: Direct Assistance
to Buyer/Seller end-users of the Ariba
Cloud products. Includes an in-
product Help and in-product
Community
• Commerce support : Provide
resolution to complex functional and
technical issues
• Expert Care: Expert Care is an
addable service that provides
advanced functional support specific to
the customer’s individual configuration
and business process
• Provides 24x7 Severity 1 issues and
24x5 support for Severity 2, 3, 4
issues.
• Direct Access is available to Customer
Support using Ariba Connect for
Designated Support Contacts or by
phone.
• Enables Customers to realize the
value of the application
• Helps Buyers and Sellers use the
features and capability of the Ariba
products to further drive adoption of
the products
• Drives Commerce in the Ariba
Network
APPROACH
Provide a full bundled service,
including end-user support and in-
product Help/Community.
• Avoid “extras”
• Proved to be a competitive edge
for Ariba
Enabling Ariba Buyers and Sellers to realize value

Public
Supplemental Support Services
Best Practice Center (BPC)
• Post Go-Live
WHAT IS THE SERVICE
• SAP Ariba’s Best Practice Center
(BPC) is a group of remote strategic
consultants who provide a proactive
and structured approach to driving
adoption, return on investment, and
use of Ariba solutions.
• The BPC gives users access to a
combination of process expertise,
proven configuration and template
techniques, and coached projects,
all based on Ariba’s extensive
experience with helping
organizations get the most out of its
commerce programs.
• The BPC provides advice and
coaching on how to best use the
Ariba solutions to meet business
needs, and how to build client
internal skills and capabilities
APPROACH
• The BPC is offered as a fixed fee
service that is delivered remotely,
and can be purchased in blocks
of 3 days. Pay as you go
support.
• Customers receive a fixed
number of trial hours with their
product subscriptions
Enabling Customers to realize value of their OnD solutions

Public
Supplemental Support Services
Application Management
• Lifetime of the program
• Can start at any time that the
customer needs additional help
WHAT IS THE SERVICE
• Provide resolution on complex
functional and technical issues as well
as implementing minor
• Provides dedicated support where
there is a lack of in-house
product/solution expertise or
headcount.
• Keeps up with product releases
• Assesses the impact of new
capabilities on your environment
• SAP Ariba Application Management
Services (AMS) let you take the
platform staffing challenges out of the
equation!
• Shared Services team with resources
in North America, Europe, and Asia.
• 24X5 Support
• Addresses Customer Specific Roles
• Provides Master Data Management
Services and Monitoring.
• Provides application administration
services (Level 2) and troubleshoots
specific configuration issues (Level
3)
• Manages Configurations
• Collaborate with Customer team to
analyze, design, develop, test and
deploy on going configurations
• Provides Post Deployment Support
• Single point to the Customer vs.
multiple contacts
• Helps management meet their goals
and targets to achieve desired ROI.
APPROACH
• Provide a full bundled service
• Avoid “extras”
• Delivered using remote
resources in a shared services
model.
• Uses standard services scope
Enabling Customers to realize value of their OnD solutions

Preparing for Deployment of SAP Ariba Solutions at Your Company

Recommandé

Recommandé

Contenu connexe

Tendances

Tendances (20)

Similaire à Preparing for Deployment of SAP Ariba Solutions at Your Company

Similaire à Preparing for Deployment of SAP Ariba Solutions at Your Company (20)

Plus de SAP Ariba

Plus de SAP Ariba (20)

Dernier

Dernier (20)

Preparing for Deployment of SAP Ariba Solutions at Your Company