Leading suppliers are using B2B e-commerce to automate business collaboration and coordinate with customers. E-commerce enables suppliers to reduce costs associated with manual keying of documents; increase customer satisfaction with faster, more-accurate response rates to purchase orders; and achieve cleaner, more-accurate invoices. Hear this panel of leading suppliers discuss how suppliers can leverage the various transactional and integration options available on Ariba Network.

1. PUBLIC
John Watson, Lyreco; Johnson Oen, Bunzl
August 22, 2017
Using E-Commerce to Automate Your
Collaborative Business Transactions

2. Using E-Commerce to Automate Your
Collaborative Business Transactions
John Watson, MIS & E-Commerce Manager

3. With over 20 years in the IT industry in Australia, John Watson has been
the MIS & E-Commerce Manager at Lyreco Australia for the past 4
years. Managing EDI implementation projects and supporting existing
EDI customers, it is a role that is forever growing as customers continue
to realise the benefits and efficiencies of E-Commerce within their
organisations.

4. About Lyreco – Company Overview
WE SIMPLIFY YOUR LIFE AT WORK…WORLDWIDE
Countries
42
Availability
99.4%
Employees
10,000
Stocked
products
7,500
Boxes
everyday
230,000
Vans and
drivers
1,700
Orders/day
58,000 ISO 9001
ISO 14001
certifications
Group
turnover
2bn€
 B2B Office and Workplace
Supplies company
 + 5,000 product references in stock
 Next working day FREE delivery
 + 50,000 clients APAC

5. No need to manage multiple suppliers ?
Personal
Protective
Equipment
Office
Supplies
Furniture
Pantry
&
Cleaning Technology
Paper

6. Access to
catalogue
PO processing
PO
acknowledgement
Advanced
Shipment Notice
Invoice
Accountancy
eBusiness as part of Lyreco service offering
Our goal:
to organize, standardize and AUTOMATE
the majority of Procurement transactions for
customer EFFECTIVENESS and EFFICIENCY

7. Lyreco and SAP Ariba solutions
Customer
PO
ASN
INV.
ORD
RSP
Punch
out
ECAT
Partners
since year
2007
+250
top customers
connected
via SAP Ariba
solutions
150,000+
orders via
SAP Ariba
solutions in
2016
250,000
documents
via SAP Ariba
solutions
in 2016
>3.5M€
turnover
via SAP Ariba
solutions in APAC
SAP Ariba solutions complement Lyreco technological
skills so we are able to offer customers an end-to-end
automated process.

8. Real cases and Best Practices
REAL CASES OUR APPROACH
 “Global Financial Services Firm
in more than 100 countries
based in NYC”, sending to Lyreco
more than 2,000 lines per month
 SMRT, large customer with a
personalized catalog
 PO integration is the solution in order to
assure no discrepancies between both
systems and be able to deliver in
24 hours (= no manual keying)
 Lyreco as a pilot supplier for an end-to-end
process: PunchOut, catalog, electronic
PO and invoices being developed (to be
deployed)

9. Best Practices and Results
BEST PRACTICES
 Understand customer process
perfectly — challenge when
necessary
 Simplify as much as possible
 Correctly define test scenarios
 Start from the beginning:
PunchOut  PO  invoice
CLIENT SAVINGS BASED IN:
 Minimum maintenance in e-catalogues: 90% of
electronic catalogues are PunchOut (on-line info)
 No discrepancies between what client ordered
and what is delivered: +500.000 yearly lines with
93,5% success being injected
 Online information about what will be delivered:
50% of our customers using this functionality
 Electronic matching in SAP Ariba regarding
invoices: direct benefit for both, specially for clients.
Looking for the added value thanks to
automated transactions

10. Thank you!!!
John Watson
Email: John.watson2@lyreco.com
LinkedIn: www.linkedin.com/in/johnwatsonau/
Phone: +61418670530

11. Johnson Oen
Group e-Commerce Manager
Bunzl Australasia

12.  10 years as ERP Software Consultant
 ERP Software application design and
development
 9 Years in Bunzl Australasia
Managing B2B EDI
Online B2B e-Commerce
Data Warehouse/Business Intelligence
Managing our Cloud Environment

13. Bunzl is a focused and successful international distribution and outsourcing group.
We support businesses all over the world with a variety of products that are essential
for our customers in the successful operation of their businesses.

14. Bunzl is a focused and successful international distribution and outsourcing group.
We support businesses all over the world with a variety of products that are essential
for our customers in the successful operation of their businesses.

15. Over
50,000 electronic
transactions
per month
62% customer orders
processed
electronically
128 Trading Partners 31 Document Types

16. Benefits
 Reduce Cost
Paper, printing, postage, storage
 Reduce Errors
Reduce human errors from manual data entry
Less rework, fewer cancelled orders, fewer credits
 Increase Efficiency and Speed
Computing speed vs manual data entry
Shortening order/invoice processing times

17. Benefits
 Customer retention
Improved customer satisfaction = Loyal customers
 Allow future growth
Automating manual tasks to allow for more productivity
Allows for business growth without increasing labour costs

18. Document Types
 Purchase Order (PO)
 Purchase Order Acknowledgement (POA)
 Advanced Shipping Notices (ASN)
 Invoices (INV)
Catalogue
 Loaded onto SAP Ariba solution
 Punchout

19.  XML (cXML, IDOC)
 Text Delimited (EDIFACT, CSV)
 Fixed Width
 Excel
 HTTPS
 sFTP/FTPS/FTP
 Email
 EDI HUB/Value Added Network (VAN)
Transmission Method
Document Formats

20. Location Reference
 Bill-To Address Code/Mapping
 Ship-To Address Code/Mapping
 Vendor Product Code
 Customer Product Code
 Barcode / Global Trade Item Number (GTIN)
 Unit of Measure / Price
Product Reference

21. Email: johnson.oen@bunzl.com.au
Phone: 0402 894 053
LinkedIn: www.linkedin.com/in/johnsonoen

22. 22PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
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