Brad O'hara

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Ark Group Australia Pty Ltd

Brad O’Hara Head of Community Engagement NRMA Group of Companies Engaging the Community

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[object Object],www.engagethecommunity.com.au Engaging the Community

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Questions Engaging the Community

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As Autumn sets in and many of us are now living with the impact of COVID-19, local lockdowns and social distancing as an ongoing reality, what does this mean for the UK and healthy ageing? Digital inclusion will play an increasing critical role in the healthy ageing agenda, so what have we learnt about the challenges older people and organisations now face, is there a deepening the digital divide, and how can we work differently and collaboratively to ensure more older people can maximise the benefits of being part of a digital society to meet their personal needs? Here are my slides from a recent presentation on this, given at the 'The Road to Recovery: Bridging the digital divide' webinar hosted by the Centre for Ageing Better https://www.ageing-better.org.uk/events/road-recovery-bridging-digital-divide

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Research paper on MobileVaani users consumer insights from the rural, remote parts of the state of Jharkhand. The state of Jharkhand has the lowest MPCE (Monthly per capita expenditure) among the 29 states of the India union, and the number of users activated in a limited period of 12 months, number of stick users who regularly contribute content o the platform, and the traction trends as seen over the last 12 months of operation prove that there exists a need for social media in economically backward communities who do not have the means to access the internet, nor pay for it. MobileVaani technology proves beyond doubt that this is a glaring white space in the technology as well as the social media space and MobileVaani is the definitive social media platform for this untapped market.

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In the Public Sector, content creation and communication rarely involves large budgets, resources or teams. The best and most successful case studies of using content for brand awareness and marketing use creativity, innovation and resourcefulness to move around these challenges. In this one day, case study lead forum, module leaders will have time to delve into how they have solved issues, answer your questions, and address solutions to the key questions. No Budget – No Problem! The Australian Public Sector Strategic Content Creation and Communication Forum Novotel Canberra, 22nd February 2017 http://www.arkgroupaustralia.com.au/events/content-public-sector/ #contentgov A unique and innovative one-day forum that brings together case studies from various public sector organisations that have been able to overcome challenges in their organisation and achieved real success Vendor Neutral(no sales presentations) #contentaus Hear practical case study presentations from: Health Education and Training Institute Kite Communications RACV Department of Health and Human Service La Trobe University (tbc) ACT Government NSW Government In this one day, case study lead forum, module leaders will have time to delve into how they have solved issues, answer your questions, and address solutions to the key questions. Inspire your ‘non marketing’ employees to generate content Create killer content Top Ten Trends: Innovation and Content for 2017 How to make your next campaign great Creating content that works on a budget Assessing the Gaps: Creating Content from a Virtual Team Let’s make it go Viral Creating content tailored for each of the Social Medias unique platforms Social Media Asia Pacific Linked In http://www.linkedin.com/groups?mostPopular=&gid=2813516 Public Sector Australia Linked In - over 1000 members http://www.linkedin.com/groups?mostPopular=&gid=2109273

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The Essential Toolkit for Your: EDRM Renovation Australia 2017 A One-Day Hands-On Repair Workshop Module 1st February 2017, Novotel Sydney Central #edrmaus http://www.arkgroupaustralia.com.au/events/edrm-renovation-australia-2017/ Hear practical hands - on and case study presentations from: ActewAGL University of Sydney NSW Department of Finance, Services and Innovation Johnson and Johnson Medical Optus AvePoint The modern user is technologically savvy. As Records and EDRM professionals – if we are not giving them the functionality they are used to in their daily life, they will quickly not adopt or adapt. What can we do as professionals to not only keep up with the technology trends but also embed information governance, effective change management, user updates and get IT on board? In this renovation day forum, our case study based presentations will help attendees to break down their problems with systems, strategies and demonstrate how to build them back up. Feedback from the last EDRM Essentials: Great and vast experience (MIKTYSH) Very informative with lots of great innovations to think about (RACGP) Good engagement (Maroondah City Council) Great collaboration of experiences in IM (RACGP) Lots of great innovative information (HUNTER TAFE, TAFE NSW) Variety of speakers and opportunities for networking (Optus Business) Great workshops driven from these experiences, some great stories provided (SAI Global)

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Knowledge Management Australia 2016 2-4 August 2016, Rydges Melbourne Two-Day Connected Congress, 6 Pre-Forum Workshops, 2 World Cafes and 1 KM Clinic www.kmaustralia.com #kmaus The Leaders for KM Australia 2016 who will deliver Case Studies, Innovative Practical Strategies and Processes: Dreamworks – USA(former Head of Training) NASA – USA Irish Defence Force - Ireland Australian Renewable Energy Agency Singapore Power BUPA Telstra Unispace Social Media Navigator University of Wollongong Australian Health Services Research Institute AcKnowledge Consulting Anecdote Intelligent Answers Microsoft Goodman Department of Human Services Xero Melbourne University KM Australia LinkedIn Group http://www.linkedin.com/groups/KM-Australia-77236/about Twitter: follow the hashtags #kmaus - over 2500 tweets last year and the year before during the event @KMAustralia https://twitter.com/KMAustralia

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Knowledge Management Australia 2015: The Discovery and Re-Discovery of Knowledge 4-6 August 2015, Rydges Melbourne Two-day Connected Congress and Six Post-Forum Workshops http://www.kmaustralia.com The New Face of Knowledge Management Leaders for KM Australia 2015 Cirque De Soleil - Canada Bill and Vieve Gore School of Business, Westminister College – USA Bill Kaplan, Founder and Principal, Working KnowledgeCSP LLC – USA Department of Economic Development, Jobs, Transport and Resources Birchip Cropping Group Intelligent Answers Innosis University of Southern Queensland Karingal Australian Securities & Investment Commission Institute of Public Administration Australia ANZ Bank Social Media Navigator Microsoft State Trustees Woods Bagot University of Melbourne JLT Australia

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Knowledge Management Australia 2015: The Discovery and Re-Discovery of Knowledge

Knowledge Management Australia 2015: The Discovery and Re-Discovery of Knowledge

Ark Group Australia Pty Ltd

Intranet Change One-day interactive forum, site visit and workshop 28-29 May 2013, Brisbane, Queensland, $995 plus gst to attend http://www.arkgroupaustralia.com.au/Events-E061Intranets.htm Leave this highly interactive forum with new perspectives on how to connect, communicate and collaborate in your intranet redesign This interactive forum will demonstrate how, through redesign, you can implement an intranet that will transform the way your organisation operates. You will hear about: * Building and presenting a business case to secure support for intranet projects * Executing an intranet strategy and governance * Conducting user research to ensure that the intranet remains fit for purpose * Developing a collaborative culture through social media technology * Best practice guide on developing information architecture * Overcoming challenges for intranet change in a large organisation PLUS: A Post Forum Site Visit (Limited to 12 participants) Intranet site visit to Oakton: Intranets on the move About the Site Visit: * The journey of building a social and collaboration intranet called Ozone * Live intranet demonstrations of the key features of Ozone * Information Architecture of Ozone * Demonstration of the intranet’s mobility * Lessons learned and ROI to date University of Southern Queensland,Qantas,Sinclair Knight Merz,Department of Environment, Water and Natural Resources (SA), Deloitte, REA Group, Olam Department of Housing and Public Works, Queensland University of Technology, InfoRED Consulting, Oakton Some recommended social media groups: Intranets Asia Pacific Linked In http://www.linkedin.com/groups?mostPopular=&gid=3191639 Document and Records Management http://www.linkedin.com/groups/Document-Records-Management-2405147?trk=myg_ugrp_ovr SharePoint Asia Pacific http://www.linkedin.com/groups?gid=3744113&trk=myg_ugrp_ovr

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Knowledge Management Australia 2013

Knowledge Management Australia 2013

Knowledge Management Australia 2013

Ark Group Australia Pty Ltd

8th Annual Internal Communication Forum Getting to the point through Internal Communication www.arkgroupaustralia.com.au/Events-E030IntComm.htm Best practice for effective company-wide communication One-day connected forum and post-forum workshops Expert panel of speakers representing: | City of Sydney Council | Deloitte | La Trobe University | Kimberly-Clark Australia | ACE Insurance Limited | ComSuper | | Macquarie Community College | Research Australia | TM Consultancy | BPS Communications | Oakton Consulting Technology | Cechange | Our most recently published article in case you missed it! The Secrets of Great Internal Brands www.arkgroupaustralia.com.au/News-internalbrands.htm Written by: Barbara Palframan Smith, Director, BPS Communications; Former Convenor and Lecturer, Public Relations Studies, Macquarie University, Sydney; IABC Gold Quill winner and Simon Covill, Director, Cechange; Manager, Internal Communication - People & Culture, City of Sydney; Former Head of Corporate Relations & Communications, St.George Bank

Getting to the point through Internal Communication

Getting to the point through Internal Communication

Getting to the point through Internal Communication

Ark Group Australia Pty Ltd

In this brief introduction, we set out 10 steps to building a bridge from process purpose to assessing the adequacy of process performance.The brevity limits us to a discussion of what we need to do - the matter of how will be addressed on other occasion Read the full story below: Ten questions to understand Process Performance Written by: Robert Lamb, Associate, Imre Hegedus Consulting; Lean Six Sigma Facilitator, AGSM Executive Programs; Director and Principal consultant, Process Management International (Australia) ---------------------------------------------------------------------------------------------------------------------------- Robert Lamb will be featuring at the annual event: Improving Performance Through Business Process Management Maximise, strategise and save through case studies, theories and vision One-day connected forum and two post-forum workshops Expert panel of speakers: Imre Hegedus Consulting The University of Queensland Metcash Trading Limited CSIRO ANZ The Emotional Economy at Work Department of Agriculture, Fisheries and Forestry Deutsche Bank (Philippines) IAIDQ AsiaPacific ---------------------------------------------------------------------------------------------------------------------------- Join BPM Asia Pacific on LinkedIn This group serves as a networking platform for those working with business processes. Please use this group to collaborate, share stories, ask advice and keep in touch!

Improving Performance Through Business Process Management

Improving Performance Through Business Process Management

Improving Performance Through Business Process Management

Ark Group Australia Pty Ltd

The Everyday Intranet

The Everyday Intranet

The Everyday Intranet

Ark Group Australia Pty Ltd

E025intranets web

E025intranets web

E025intranets web

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Creative Knowledge Retention - A Two-Day Knowledge Huddle

Creative Knowledge Retention - A Two-Day Knowledge Huddle

Creative Knowledge Retention - A Two-Day Knowledge Huddle

Ark Group Australia Pty Ltd

KM Australia 2012 Congress Putting the pieces together Social Media and Collaboration // Change Management and Culture // Learning and Performance // Content and Information Management // Communication and Leadership Two-day congress and workshops 24-26 July 2012 Crystal Palace, Luna Park, Sydney Download Brochure http://www.kmaustralia.com/default.htm This year’s Congress is putting the pieces together by addressing a range of crucial issues in the evolving discipline of knowledge management. Our expert panel of speakers will share successful strategies and initiatives that have actually made a difference in their organisations. You’ll learn about: * Creating and implementing a knowledge management strategy for your organisation * Changing minds and winning support and promotion of the KM agenda * Generating innovative ways of supporting staff to share and create knowledge * Knowledge services in the face of new and changing social and mobile technology Hear from our expert panel of speakers representing: McDermott Consulting (United States of America) LEGO Group (Denmark) Toyota (United States of America) Federal Transit Administration (United States of America) Federal Aviation Administration (United States of America) Department of Defence (Australia) Rio Tinto (Australia) Queensland Treasury (Australia) Genea (Australia) Woods Bagot (Australia) The Paige Group (Australia) Anecdote (Australia) KPMG (Australia) Telstra (Australia) Plus a debate on capturing tacit knowledge using social technologies, including: - Objective Corporation - Headshift | Dachis Group - Anecdote - Institute for Knowledge and Innovation Southeast Asia – Thailand Office, Bangkok University - TAFE NSW – Sydney Institute

KM Australia 2012 Congress

KM Australia 2012 Congress

KM Australia 2012 Congress

Ark Group Australia Pty Ltd

Leading the way in Internal Communication Responding to challenges and change with interactive communication Two-day interactive forum and workshops 21-23 February 2012 Rydges, Melbourne http://www.arkgroupaustralia.com.au/Events-E001InternalComms.htm Relevant Linked In Group: Internal Communication Asia Pacific http://www.linkedin.com/groups?about=&gid=1226127 Hear from: Australian Taxation Office World Vision Woods Bagot Ambulance Victoria VicRoads Deakin University Origin Energy Department of Immigration and Citizenship Department of Education and Training NSW Nufarm Mercer LaTrobe University Echo Entertainment Group BNP Paribas eVolve Information Services Centre for Leadership Communication Better Communication Results

Leading the way in Internal Communication

Leading the way in Internal Communication

Leading the way in Internal Communication

Ark Group Australia Pty Ltd

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Content Creation and the Australian Public Sector - one day only in Canberra

Content Creation and the Australian Public Sector - one day only in Canberra

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The Essential Toolkit for Your: EDRM Renovation Australia 2017

The Essential Toolkit for Your: EDRM Renovation Australia 2017

The Wheels of Knowledge Management in Australia: Bill Kaplan and Zach Wahl

The Wheels of Knowledge Management in Australia: Bill Kaplan and Zach Wahl

The Wheels of Knowledge Management in Australia: Bill Kaplan and Zach Wahl

And Now for Something Completely Different: Change Management for the Austral...

And Now for Something Completely Different: Change Management for the Austral...

And Now for Something Completely Different: Change Management for the Austral...

Knowledge Management Australia 2016

Knowledge Management Australia 2016

Knowledge Management Australia 2016

Marketing and the Australian Public Sector 2016

Marketing and the Australian Public Sector 2016

Marketing and the Australian Public Sector 2016

Knowledge Management Australia 2015: The Discovery and Re-Discovery of Knowledge

Knowledge Management Australia 2015: The Discovery and Re-Discovery of Knowledge

Knowledge Management Australia 2015: The Discovery and Re-Discovery of Knowledge

Intranet Change

Intranet Change

Intranet Change

Threats and Legal Issues in Social Media

Threats and Legal Issues in Social Media

Threats and Legal Issues in Social Media

Transforming Your Library

Transforming Your Library

Transforming Your Library

The Australian Government Online Learning Toolkit

The Australian Government Online Learning Toolkit

The Australian Government Online Learning Toolkit

Knowledge Management Australia 2013

Knowledge Management Australia 2013

Knowledge Management Australia 2013

Getting to the point through Internal Communication

Getting to the point through Internal Communication

Getting to the point through Internal Communication

Improving Performance Through Business Process Management

Improving Performance Through Business Process Management

Improving Performance Through Business Process Management

The Everyday Intranet

The Everyday Intranet

The Everyday Intranet

E025intranets web

E025intranets web

E025intranets web

Creative Knowledge Retention - A Two-Day Knowledge Huddle

Creative Knowledge Retention - A Two-Day Knowledge Huddle

Creative Knowledge Retention - A Two-Day Knowledge Huddle

KM Australia 2012 Congress

KM Australia 2012 Congress

KM Australia 2012 Congress

Leading the way in Internal Communication

Leading the way in Internal Communication

Leading the way in Internal Communication

Brad O'hara

1. Brad O’Hara Head of Community Engagement NRMA Group of Companies Engaging the Community

2. Corporate Profile 2.3 Million Members NSW/ACT Motoring & Travel NRMA Group of Companies Engaging the Community

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