1. Capturing and benefiting from tacit knowledge within law firms An interactive facilitated session 1 March 2011
2. Is "capturing tacit knowledge" an oxymoron? "Tacit knowledge is the wealth of know-how that resides in people's heads, deeply rooted in their life experience and learning." Verna Allee, 2000
3.
4. SECI model (Nonaka and Takeuchi 1995) Socialisation Externalisation Tacit tacit Tacit explicit Explicit tacit Explicit explicit Internalisation Combination
5. Ecological model (2010) "Stop creating and using recipes – instead, educate chefs." (Snowden) Invest in connecting people to enable knowledge flow
6. Capturing tacit knowledge? Mentoring Active learning Collective intelligence Communities, networks and collaborations
7. Barriers to tacit knowledge sharing The expert It's hard to articulate No one has ever tried to articulate it Incentives to keep the knowledge tacit
16. Facilitated workshop Break into 4 groups Each group to discuss a "case study" exploring the different aspects of KM discussed today The group has 15 minutes to discuss Present back their recommendations (5 minutes)
17. The group of 4: focus Each group to tackle a specific issue Breaking down the "silos" G1 G2 G3 G4
18. Questions Further information Carolyn Austin | National Precedents Manager T: +61 2 9513 2438 E: carolyn.austin@middletons.com Michael Hubble-Marriott | National Information Services Manager T: +61 3 9205 2127 E: michael.hubblemarriott@middletons.com syddocs 2334759
