Introduction to Emotional Intelligence Presentation
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Introduction to Emotional Intelligence Presentation
- 1. Introduction to Emotional Intelligence “...Emotional Intelligence accounts for 80 percent of career success.” ― Daniel Goleman © InfoSense Group, LLC
- 2. Agenda • Introductions • Ground Rules • Introduction to Emotional Intelligence • Recap
- 4. Identify Emotional Intelligence (EI) • Main EI competencies • How each area can contribute to your personality • How these areas can help with your interaction with others
- 5. What is Emotional Intelligence? “EI is our learned ability to identify, understand and manage our emotions and those of others.”
- 6. Mainstream
- 7. MainThesis “EI is more important that IQ in predicting the future success of a person.”
- 8. EI Framework Self-Awareness Social Awareness Self-Management Relationship Management AwarenessActions Self Others
- 9. Relationship Management • Developing others • Leadership • Change catalyst • Teamwork • Conflict Management • Influence Self Management • Transparency • Initiative • Goal Orientation • Optimism • Adaptability • Self-Control Self-Awareness • Emotional Self-Awareness • Self-Confidence • Accurate Self-Assessment Competencies Social Awareness • Empathy • Service Orientation • Organizational Awareness
- 11. Self-Awareness Recognize and understand • Your moods • Your emotions • Your moods and emotions effect on others
- 12. What are Emotions? • This is the label that we use to describe the emotion Feeling • What goes on in our logical mind and what we actually think of the event and its interpretation Thinking • Our physical body response such as heart rate, sweating, breathing rate, etc. Body Reaction • How we respond to the emotion by our behavior Behavior
- 13. What is Emotional Hijack? • Jumping into conclusions • Exploding, withdrawing, shutting down • Extreme aggression • Regret of past action once calmed down • Action with strong impact on others
- 14. 4 Stages of Emotional Hijack Regret An Automatic Reaction Feel a Strong Emotion Identify aTrigger
- 15. Shift from Emotional to Logical Praise Later Emotionally Unskilled Busy High Standards Helping Hand
- 16. Trigger Time EmotionalIntensity • Hold Breath • Increased Heart Rate Physical Response • Fear • Anger Feelings • Shouting • Smashing • RunningAway Automatic Reaction
- 19. Self-AwarenessTips Calm your emotions Emotions accumulate De-risk events Trust your feelings Congruency Enthusiasm
- 20. Self-Management • Manage and regulate your emotions • Manage any disruption to your behavior
- 21. Optimism Law of Attraction “If you really want something and truly believe it, you will get it.”
- 22. How CanYou be Positive? Decrease complaining See the good in everything Believe that things will always get better Think positive
- 23. “Hey...You could have hit me! Stupid Driver!”
- 24. “What’s your problem? What’s up with people today!
- 26. How to DistractYourself? Walk Relaxation Exercises Sport Alone and Quiet Hobby Movies, Music, Entertainment Imagination
- 27. Self-Motivation • Control and guide your emotions • Achieve more • Boost yourself • Increase your productivity
- 28. What is Motivation? “An internal condition that gives you direction, makes you goal oriented and energizes you towards a particular goal or behavior.”
- 30. Self-Talk “I am getting better and better.”
- 31. LOW HIGH LOW HIGHSKILL LEVEL CHALLENGELEVEL Apathy Boredom Relaxation Anxiety Arousal Worry Control Flow
- 32. Empathy “Establish rapport with others and improve the effectiveness of your communication.”
- 33. The Origins of Empathy
- 34. Social-Awareness “Understand others’ feelings when interacting with them and become a trusted person in their network.”
- 35. What is Social Awareness? “Social awareness is the ability to listen, persuade and collaborate with others to nurture relationships.”
- 38. Informal Networks • Who talks to whomCommunication Networks • Who turns to whom for advice Expertise Networks • Who places trust in whom Trust Networks
- 39. Qualities of Star Performers • Ability to coordinate efforts in the team • Leaders in building consensus • Being able to see things from the other perspective such as clients or other team members • Strong persuasiveness • Ability to promote cooperation while avoiding conflicts • Taking initiatives
- 40. Negative ListenerTypes Interrupter Adviser Faker Interpreter Refuter Clinger
- 42. Relationship Management “Understand others needs systematically and respond accordingly to get maximum results in your interactions with them.”
- 43. The Six Human Needs Certainty Variety Significance Love & Connection Contribution Growth
- 44. Two Needs CertaintyVariety Significance Love & Connection Contribution Growth
- 45. You… “hold the key to every interaction, personal or professional. A balance of EQ and IQ makes a positive you!” - Arlene P. Beckles
- 46. Reinforce Learning Empathy Social Awareness Informal Networks Listening Skills Relationship Management EI Framework and Competencies Self-Awareness Emotional Hijacking Self-Management Anger Management
- 47. Open Forum