1. Armstrong Angie NJOCK
4 Mount Rochford Close, Balbriggan, County Dublin
m: 0035386 2550304, e: anjock@yahoo.it
I: ie.linkedin.com/pub/armstrong-angie-njock/41/127/408/
Personal Profile: Tourism Marketing graduate, fluent in French and Italian languages with about a
year experience in CRM, Marketing, Sales and Customer Service.
Educational Qualifications
2010-2014 BA (Hons) in Tourism Marketing. Major: Tourism & Marketing
Dublin Institute of Technology (DIT). Results; Final. 4th
Year; 2:2 Honours
Marketing & Management Subjects:
Human Resource Management, Marketing Communication, Management Accounting, Panning &
Control.
Tourism & Law Subjects:
Irish & European Law, EU Tourism Policy and Law, Tourism Destinations,
Language Subjects:
French levels
Final Year Thesis:
Customer Relationship Management (CRM) in Online Reservation Companies in the Hospitality
Industry
 Undertook research to look at the impact of customer relationship management on online
reservation companies and also to look at the various strategies that is used by these online
reservation companies.
 Designed and analysed quantitative and qualitative questionnaire to examine the
relationship between CRM and online reservation systems & companies in the hospitality
industry.
 Analysed findings and produced report outlining successful strategies taken.
 Concluded that customer satisfaction and loyalty are base factors of completing succession
in most organisations including online reservation systems in the hospitality industry that
use CRM as a marketing strategy.
2005-2008 Higher National Diploma (HND) Travel and Tourism Management
Inchicore College of Further Education, Dublin.
Employment History:
2012-2012 Accounts & Customer Service Executive (9Months) Web Reservations

2. International, Dublin.
 Assist with Client Services as needed with their queries on the phone or by email.
 Maintain customer records by updating account information.
 Contribute to team effort by accomplishing related results as needed.
2008-2010 Self Employed Manager at Armstrong Njock Import & Export Ltd, Dublin
 Overseeing all administrative functions in the business.
 Communicating with employees to keep the workplace running efficiently.
2006-2006 TIC Assistant, Tourism Information Centre Arjeplog, Sweden.
 Answering customer queries in person, and by phone and email
giving information and re-stocking literature.
 Making bookings, for example coach travel, theatre performances and accommodation.
 Selling goods like guidebooks, postcards and stamps, local craft items, gifts and souvenirs.
2005-2006 Sales &Marketing Representative, Fingal Tourism Information Centre,
Swords, Co Dublin
 Interact with guests, owners and visitors to book eligible vacation ownership presentations,
previews and vacation packages.
 Review promotional materials and schedule tours to help guests discover a better way to
see the Fingal, Ireland and the world.
2006-2006 Security Staff, Ard Ri Security, Blackrock, Dublin.
 Prevent losses and damage by reporting irregularities; informing violators of policy and
procedures; restraining trespassers.
 Contribute to team effort by accomplishing related results as needed.
INTERESTS & ACHIEVEMENTS
2006 Europass International Certificate Mobility Award ,Ireland, Achieved in Arjeplog, Sweden to
acquire Work Experience.
Association: Chairman” and President of a cultural association called “Manyu Elements Cultural and
Development Association, Dublin-Ireland (MEDCA-Dublin). (MEDCA-Dublin, Ireland) is also a Charity
organisation and it has an ongoing project now which is the construction of an orphanage called in
the Manyu Division, Cameroon.
Sports: Interested in Football, Lawn Tennis and Table-Tennis.
2007 Door Security Procedures , FETAC Level 4

3. Skills Profile
Languages: Fluent in English ,French & Italian
Teamwork: Reliable and a good team worker, can work independently or as part of a team and able
to motivate others in the and out of the workplace.
I.T: Proficient with Microsoft Office Suite. Good knowledge and frequent use of Internet and emails.
Communication: Good communications and typing skills. Able to write reports and business
correspondence. Developed through course presentations and assignment submissions.
Interpersonal: Enthusiastic about performing standards; even in pressurised environments under
strict deadlines .I am open to challenges and happy to train to enhance existing skills.
Referee
Louise Bellew, Programme Tutor, BSc. Tourism Marketing School of Hospitality Management and
Tourism, College of Arts & Tourism ,Dublin Institute of Technology, Dublin 1Tel: 0035314024468.