The document discusses how artificial intelligence (AI) is being used in healthcare to create intuitive technology-enabled services. It outlines several ways AI can be applied, such as robot-assisted surgery, virtual nursing assistants, and automated image diagnosis. The document also notes that 84% of healthcare executives believe AI will revolutionize how customers are engaged and 81% see centralized platforms/assistants as important. However, challenges to wider adoption of AI in healthcare include FDA regulations, doctors' approaches, lifestyle factors, data acquisition, and the need for more research.