Introduction to tourism for beginners.

1. Tourism
hospitality industry

2. Tourist & Tourism
• TOURISM IS THE TEMPORLY INVOLMENT OF
PEOPLE TO DESTINATIONS OUTSIDE OF
THE PLACES WHERE THEY NORMARLY LIVE
AND WORK ,AND THEIR ACTIVITIES DURING
THE IR STAY AT THESE DESTINATIONS.

3. Classification of Tourist
Domestic Tourist.
Those who travel within the country.
International Tourist.
Those who traveling from abroad.
Foreigners arriving to country call
Inbound guests
& departing nationals call
Outbound guests.

4. Definition of
Tourism
•Any activities that take people
away from their usual place of
residence for pleasure or a holiday
other than for work.

5. WHAT IS
TOURISM
ABOUT ?
• Did you know that more people are
employed in tourism than in any other
industry in the world.
• Did you know that it is a rapidly expanding
industry, that more and more people are
traveling every year, spending more and
more money every year as they travel. .!

6. What exactly is this tourism
industry about ?
• Tourism is about .people who travel away from
their familiar home environment.
• Often they traveling
• on holiday;
• on business trips;
• to visit friends and relatives
• on pilgrimage
• to a conference or a sporting event like the
World Cup Cricket series or the Olympic
• Games (either as spectators or participants). . "

7. The key
points here
are:
• Tourists can travel for a lot of different
reasons
• Tourists do not always come from another
country

8. Inbound
• International tourists arriving in another
country

9. Outbound
• Departing nationals setting off for another
country

10. WHAT MAKES THE TOURISM
PRODUCT DIFFERENT FROM
OTHERS …?
• Cant inspect it, try it and test it
• Have to rely on what other people tell
them, and on what they can see in guide
books and brochures

11. Every visitor has a different idea about
what to expect (expectations is defers)

12. HISTORY OF THE TOURIST
INDUSTRY DEVOLEPMENT
• The development of transport led to
lone travelers
• Horseback, giving way to stage coaches,
and other forms of horse drawn caravans.
Inns and lodges
• with the introduction of motor vehicles,
railways etc.

13. End of the 2nd World War, A large
number of airplanes built to carry
troops and supplies to the war front
Those airplanes used to transport
normal public to destinations
on vacations.

14. COMPONENTS OF TOURIST
INDUSTRY
• ACCOMMODATION
• TRANSPORT / CARRIERS
• ATTRACTIONS
• SUPPORT SERVICES
• FOOD AND BEVERAGE OPERATIONS
• RETAIL STORES

15. SUPPORT SERVICES
• TOUR OPERATORS
• TRAVEL AGENTS
• National Tourist Organisations
• Area / Régional Touristes Organisations
• Ports (public) / Air ports
• Local information offices

16. ATTRACTIONS
Natural : Land / sea scape
Mountains, etc.
Manmade : Ancient monuments
Archaeological sites
Museums/art galleries
Theme parks

17. ACCOMMODATION
• Hotels / Motels
• Villas / Chalets
• Guest Houses
• Camping Sites
• Caravan Sites
• Apartments
• Holiday Camps, etc.

18. TRANSPORT / CARRIERS
• Air Transport
• Sea Transport
• Railways
• Road Transport: Coaches/Car hire

19. FOOD AND BEVERAGE
OPERATIONS
• Restaurants
• Retail stores
• Vending
• Catering
• Snack bars
• Bars/Taverns
• Banquets
• Contract food services

20. RETAIL STORES
• Gift shops
• Souvenir shops
• Arts/Craft shops
• Shopping malls
• Markets
• Miscellaneous stores

21. NEW DEVELOPMENTS IN
THE INDUSTRY
• Aero plane that would carry 890
passengers

22. Future Trends
• In USA travel agents are selling seats in a
spacecraft meant for ordinary people.
• A hotel in space is not a far out
proposition.
• May be under water as well
• Another future development is that more
specialty hotels are coming up. Such as
Ladies only hotels, Ice hotels ,Cave hotels

25. Wish you all
a better future in
Sri Lankan Hospitality Industry.
thank you
Ashan Mendis
C H S G A.