3. Accept responsibility
Responsibilities gravitate to the
person who can shoulder them
- Elbert Hubbard
Avoid phrases such as:
everyone else does it, or
no one does it, or
it is your entire fault
5. Choose your wordsChoose your words
carefullycarefully
Spoken words can’t be retrievedSpoken words can’t be retrieved
Story of feather
Don’t criticize andDon’t criticize and
complaincomplain
The tree that bears the fruits mostThe tree that bears the fruits most
also gets the most stonesalso gets the most stones
6. Smile and be kindSmile and be kind
Smile enriches those who receiveSmile enriches those who receive
it without impoverishing thoseit without impoverishing those
who give itwho give it
Put positive interpretationPut positive interpretation
on other people’s behavioron other people’s behavior
Give them benefit of doubt with aGive them benefit of doubt with a
positive notepositive note
7. Be a good listenerBe a good listener
Listening shows caringListening shows caring
An open ear is the only believableAn open ear is the only believable
sign of an open heartsign of an open heart
-David Augsburger-David Augsburger
Be enthusiasticBe enthusiastic
Nothing great is ever achievedNothing great is ever achieved
without enthusiasmwithout enthusiasm
-Ralph Waldo Emerson-Ralph Waldo Emerson
8. Give honest and sincereGive honest and sincere
appreciationappreciation
Appreciation should come fromAppreciation should come from
heart, not from the mouthheart, not from the mouth
The biggest disease today is notThe biggest disease today is not
leprosy or tuberculosis but ratherleprosy or tuberculosis but rather
the feeling of being unwantedthe feeling of being unwanted
-Mother Teresa-Mother Teresa
9. When you make a mistake,When you make a mistake,
accept it and move onaccept it and move on
Don’t assign blame on others andDon’t assign blame on others and
make excusesmake excuses
Discuss but don’t argueDiscuss but don’t argue
Argument tries to prove WHO isArgument tries to prove WHO is
right , whereasright , whereas discussion triesdiscussion tries
to prove WHAT is rightto prove WHAT is right
10. Don’t gossipDon’t gossip
Great minds talk ideasGreat minds talk ideas
Small minds talk peopleSmall minds talk people
Turn your promises intoTurn your promises into
commitmentscommitments
Be predictable in theBe predictable in the
unpredictable futureunpredictable future
11. Be gratefulBe grateful
but don’t expect gratitudebut don’t expect gratitude
Jesus and leper’s story
Be dependableBe dependable
and practice loyaltyand practice loyalty
‘I knew you would come’ story
12. Avoid bearing grudgesAvoid bearing grudges
Forgive the other person but don’tForgive the other person but don’t
forget their nameforget their name
-John Kennedy
Practice honesty, integrityPractice honesty, integrity
and sincerityand sincerity
Story of A pound of butterStory of A pound of butter
Make yourself an honest man andMake yourself an honest man and
then you may be sure there is onethen you may be sure there is one
rascal less in the worldrascal less in the world
-Thomas Carlyle
13. Practice humilityPractice humility
Story of a Corporal
Be understanding andBe understanding and
caringcaring
Relationships don’t come aboutRelationships don’t come about
because people are perfect. Theybecause people are perfect. They
come about because ofcome about because of
understandingunderstanding
14. Practice courtesy on aPractice courtesy on a
daily basisdaily basis
A courteous person, who is not veryA courteous person, who is not very
sharp, will go further in life than asharp, will go further in life than a
discourteous but sharp persondiscourteous but sharp person
Rudeness is the weak man’s imitation ofRudeness is the weak man’s imitation of
strengthstrength
-Eric Hoffer
15. Develop a sense of humorDevelop a sense of humor
Laughter is a natural tranquilizer.Laughter is a natural tranquilizer.
Learn to laugh at yourself because itLearn to laugh at yourself because it
is the safest humoris the safest humor
Don’t be sarcastic and putDon’t be sarcastic and put
others downothers down
When someone blushes withWhen someone blushes with
embarrassment or when someoneembarrassment or when someone
carries away an ache…, it’s a poorcarries away an ache…, it’s a poor
joke.joke. -Cliff Thomas-Cliff Thomas
16. To have a friendTo have a friend be a friendbe a friend
Friendship requires sacrifice –Friendship requires sacrifice –
going out of one’s way.going out of one’s way.
Story of Bear’s advice
Show empathyShow empathy
Ask yourself: How would I feel ifAsk yourself: How would I feel if
someone treated me that way?someone treated me that way?
Story of a puppy and the child
17. BE A BETTER PERSONBE A BETTER PERSON
Resolve to be:
- tender with the young,
- compassionate with the aged,
- sympathetic with the striving and
- tolerant of the weak and wrong.
Because some time in our lives we
would have been all of these
ourselves.
- Lloyd Shearer
