Ashley Blankenship has over 10 years of experience providing customer service and personal care. She is resourceful, self-motivated, and customer-focused. Her skills include effective communication, customer retention, problem solving, and exceeding customer expectations. She has experience in call centers, healthcare, and personal caregiving.
1. ASHLEY BLANKENSHIP
74 GilliamXingS.W Cartersville,GA30120 419-357-2755
ashbla637@outlook.com
SUMMARY
A resourceful, self-motivated and customer-focused professionalwith hands-on experience in
providing superb customer care. Effective communication and customer retention skills.
Demonstrated ability to excel in fast paced environment and thrive under pressure. Strong
analytic and problem solving expertise. Enjoy exceeding customer expectations.
KEY SKILLS
Dynamic customer service professional experienced in both call-center and professional
settings. Exceled in listening to client needs, articulating product benefits and creating
solutions that provided value to both client and company. Built and maintained client co-
worker relationships to boost sales and generate repeat business why meeting all required
obligations.
EXPERIENCE
2011-2016 PersonalHealth Assistant, Acumen FiscalAgent
· Exercise therapy support.Grooming and bathing.Generalhousekeeping. Nearly a decade ofexperience in
providing healthcare andpersonalcare to disabled people.Reliable,mature and compassionate.Proficient
in assisting residentswith daily living activities and medication compliance.Highly experienced in
promoting healthysocialization and interactionbetween residents.Skilled in ensuring thatallbasic
services like meals, laundry and housekeepingare in check.Sound proficiencyin identifying behaviorsin
orderto assist themfunctioning in a bettermannerwithin the facility. First Aid and CPR Certified – 2011
to 2016 forboth adult and child.
·
2008-2011 CustomerService Representative, Britton’s USA
Respond to telephoneinquiries,providingquality service to customers and associates inquiring about the
availability of productsorstatus oforders.Listen attentively to callerneeds to ensure a positivecustomer
experience.Accesselectronic and papercatalogingsystems to lookup product information and
availability.Strive for quickcomplaint resolution;commendedby supervisorforthe ability to resolve
problems on the first call and avoid escalationofissues.Excel within a service-oriented company,
demonstrating a talent forcommunicating effectively with customers fromdiverse backgrounds.
·
EDUCATION
2007 HS Diploma, North CobbHigh School
