1. ASHWINI GADE
Hari Darshan CHS, Plot No.90, Sector no. 21, Kamothe, Navi Mumbai.410209
Contact No: - 8828222747/9769383060
Mail ID: -ashugade28@gmail.com
Carrier Objective
As an astute IT professional with more than 5+ years of experience. To obtain a challenging and responsible
position in the IT organization and to serve it with my diligence, competency, honesty and by delivering with
my best performance.
Wipro Infotech
Client – Reliance JIO
Designation – Team Lead
Duration:-10th Aug 2015 to till Date.
Responsibilities:-
 Handling the Operation related activity.
 Maintain resource attendance weekly Basic.
 Managing 50 Network L1 resources.
 On Monthly basic approving attendance and Claim of the resources.
 Sourcing and screening of potential candidates against job.
 Briefing the candidate about our services, and Job profile.
 Updated resources attendance in PRMS Portal weekly basic.
 Taking care of the Induction part of the new Joanie’s.
 Post candidate selection taking care till the resources deployed on site.
 Perpried and Shared the monthly Project revenue with the senior management.
 Attending weekly review meeting.
 Preparing the resources Invoices and share with the finance Dept.
 Keeping track of the PO’s and Invoices.
 Mapping new joined resources in to PRMS Portal.
 Taking care of resources Work Order renewal as per the cycle.
 Team Management & coordination with other location egg.
 Handling escalation calls.
 Team Motivation.
 Co Ordination between Client and Company management
 Managing resources, issues like Salary, shift management, leaves, identification.
 For New joiner and the existing resource arranging the technical training if required.

2. Wipro InfoTech
Client – Standard Chartered Bank
Designation – Technical Coordinator & Team Lead
Duration:-10th May 2011 to 28th June 2015
Responsibilities:-
 Managing IT Support Desk for SCB IT west region.
 Handling day to days IT related users call and providing support over the phone for SCB BKC Site.
 Managing call for coordination between users and various support teams.
 Providing online remote support to end users through Phone, Email, and Remote Desktop Assistance.
 Assigning support person on local issues for SCB BKC site.
 Preparing Daily, weekly & monthly call Reports and publish all stake holders.
 Blackberry and I-phone Configuration & activation.
 Preparing various checklists like OS Rebuilding, Configuration of New Laptop/desktops as per the SCB
standard, BCP (Business continuity Plan), Laptop & desktop De-commission, etc...
 Managing Remedy tool for monitoring and closing daily user’s calls and RMS and publishing day report
to all stake holders.
 Maintaining IT Asset Inventory for BKC Site.
 Configuration & updating BCP (Business Continuity Plan) machines.
 Handing Branch Visit Tracker and update status according.
 Adherence and compliance to company Security and Quality policies
 Follow process as per Global Standards and in line with ITIL.
 Ensure that all service level agreements (SLA’s) with clients are met.
 Need to manage the Remedy console & ensure that all calls will be closed within time frame.
 Network IP assigning & local printer configuration & troubleshooting.
Engineers Performance Reporting:-
 Collecting Monthly appreciation mails from various locations engineers and sending across to MIS Team.
 Scheduling weekly training and publishing the report.
 Providing First level IT training to new employees.
 Fully Responsible for every Resource joining and relieving formalities as per the SCB standard.
 Preparing and publishing daily and monthly all Engineers attended sheet to all stake holders
 Preparing Time & Skill matrix report for all Engineers.
 Training needs identification for team members (Both Technical & Non-Technical). According to same
need to arrange training every Saturday.
 Preparing Weekly Customer Satisfaction Report as per the remedy call, RMS flow &providing suggestion
for way of improvement in monthly meeting.
 Publishing SCB west engineer’s productivity reports to stakeholders.
Projects:-
 Handing FDE project for west region and publishing daily report to all stake holders.
 VPN Migration for SCB west region in which we have migrated around 500 users form token users to
certificate users.
 Handled EKYC finger scanner project for west branch location.

3. Academic Qualification:-
Other Qualification:-
 Completed a Certificate in Hardware and Networking from Jetking Institute in the year March 2011.
 ITIL V3 foundation certification.
Personal Detalis:-
DATE OF BIRTH: 28th June, 1988
HOBBIES: Music, Photography and Traveling,
Marital Status: married
Declaration:
I hereby declare that all the information provided here in are correct to the best of my knowledge.
Date: -
Place: -
(Ashwini N. Gade)
Qualification University Grade
M.B.A (IT) Sikkim Manipal University 1stclass
TYBsc. (Comp.SCI) Mumbai University 2ndclass
H.S.C Mumbai University 2ndclass
S.S.C. Mumbai University 1stclass