Sage X3 Solution Capabilities

Sage X3
Solution Capabilities
Solution
Capabilities
Guide
Product Update 9.0
Document Revision 1.0
January 2016

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1 Financial management
2 Fixed assets
3 Sales management
4 Customer service
5 Purchasing
6 Inventory management
7 Manufacturing
management
8 Warehouse management
9 Project and job costing
10 HR management
11 Reporting and
business analytics
12
User workspace
13
Mobile web apps
14
Administration
and support
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Sage X3
Solution Capabilities 0 Table of contents
2 Fixed assets
3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing management
10 HR management
11 Reporting and business analytics
12 User workspace
13 Mobile web apps
14 Administration, support
and connectivity
This document is for information purposes only and
is intended solely to assist you in planning for the
implementation and upgrade of the product features
described. It is not a commitment to deliver any material,
code, or functionality, and should not be relied upon in
making purchasing decisions. The development, release,
and timing of any features or functionality described in this
document remains at the sole discretion of Sage (UK) Ltd.

Sage X3
Financial
Management
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Sage X3 Solution Capabilities
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and connectivity
1 Financial Management
1.1 Functional domains
• General ledger
• Account payable / Account receivable / Cash
• Cash management
• Cost accounting
• Expenditures
• Budget and Commitments
• Financial reporting
• Fixed Asset management
1.2 Financial Data model
1.2.1 General context
• Sage X3 is multi-language, multi-company, multi-site,
multi-currency, multi ledger, and multi-legislation by design.
• Multi-language: Ability to speak the language of users and
partners. It includes the user interface and descriptions.
• Multi-company: Ability to manage several companies in the same
database. It enables an organization to share the same repository
while dedicating some data to one or several site/companies.
• Multi-site: Ability to manage several structures within a company,
due to business, organizational, or geographic needs.
• Multi-currency: Ability to manage transaction currency. The
amounts in this transaction currency are translated into a ‘ledger’
currency.
• Multi-ledger: Ability to define several ledgers for one company.
Ledgers can be shared or dedicated.
• Multi-legislation: Ability to manage several companies located in
different countries. In this case, local rules are applied depending
on the context. These rules can be defined using user-designed
settings or may include dedicated processes.
1.2.2 Models and ledgers
• Each company is linked to an accounting model that defines
the ledgers used (up to 10).
• A ledger is characterized by one currency, one calendar,
one chart of accounts and analytical dimensions
• Up to 9 analytical dimensions may be defined for a ledger,
up to 20 analytical dimensions for a model
• The charts of accounts and dimensions can be shared or
specific to several entities
1.2.3 Companies & sites
• Multi-site, multi-company
• Group of sites and companies may be defined for an aggregate
crossed view (by activity, function, geographical location), in
inquiries or reports
• Each company is associated with one accounting model
and one legislation
• Automation of inter-site transactions
• Automated inter-company transactions in purchases
and sales modules
1.2.4 Currencies
• Unlimited number of currencies and exchange rates,
manually entered or imported
• Unlimited number of rate types – daily, monthly, average, budget…
• Currencies may be linked to accounts and business partners
• Transactions entered in foreign currency, converted into the
ledger currency
• Automatic rounding
• Automatic exchange variances when matching
• Asset / liability conversion at end of period/year;
actual or simulated

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5 Purchasing
7 Manufacturing
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10 HR management
11 Reporting and
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12 User workspace
13 Mobile web apps
and connectivity
1 Financial Management
1.2.5 Calendars
• A calendar per ledger; Up to 24 periods per calendar
• Year-initial period for carry forward and year-end period
for closing adjustments
• Monthly and annual closing process, with automatic
recognition of upstream transactions, accruals, and
functional controls
1.2.6 Journals
• Unlimited number of journals
• Pre-defined types (sales, purchases, inventory, miscellaneous
operations, carry-forward, closing), shared or specific to a ledger
• Validity date-controlled
• Close journals independent of period closure
• Site, company, group of sites allowed
• Frequent accounts, dis-allowed accounts
1.2.7 Accounts
• Length of account fixed or variable, numeric or alphanumeric,
configurable
• Restriction by site, company, group site
• Financial and quantity elements recorded
• User definable management rules (class, matchable, centralized,
collective, dimension(s), tax management, default sense, normal
sense of balance, transactions for debit/credit, intercompany
partner etc.)
• Propagation rules between ledgers
• Up to 9 dimensions (e.g. department, cost center,
product line, etc.)
• Multi-level structures (pyramids), up to 99 levels, unlimited
number of pyramids
1.2.8 Business partner
• Unique business partner identification, additional information
based on roles (customer, supplier, carrier, factor, sales rep.)
• Rules (payment terms, tax management) distributed per
company and per role
• Miscellaneous business partner, such as bank or bank
accounts
• Unlimited number of addresses (Ordering, delivery, billing,
payment, etc.)
• Unlimited number of bank identification numbers per address
• Linked business partner such as customer ship-to, bill-to, and
pay-by as well as supplier buy-from, invoice-from, and pay-to,
factor, group and risk
• Risk management (commercial, financial), user definable
controls on values outstanding
1.2.9 Dimensions
• Site, company, group of sites allowed
• Restricted combinations of accounts and dimensions,
restricted combinations of dimensions and dimensions
• Financial and quantity
• Multi-level structures (pyramids), up to 99 levels, unlimited
number of pyramids
1.2.10 Transactions and partners
• Debit or credit default transactions, according to the account
• Inter-company partner management
• Pre-consolidated balance sheet and ledger justifying
inter-company transactions and aggregating the accounts
according to the rules for the consolidation chart of accounts

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Solution Capabilities 1 Financial Management
1.3 G/L Accounting
1.3.1 General characteristics
• Status (temporary, definitive)
• Simulated active or inactive
• Model templates
• User definable transactions, defined by/for the users, automating
default values and controls
• Manual journal entries, batch entries
• User-defined templates automating recurring journal entries
• Automatically reversing journals
• Automatic inter-site transactions and balancing of accounts
on linked accounts
• Automatic inter-company transactions and balancing
of accounts on linked accounts
• Recurring journal entries (fixed, variable), with automatic
balance calculation
• Automatic journal entries reversing at a user defined date
• Automatic rounding rules in currency conversions
• Currency conversions selectable among fixed rate,
lower-value, and higher value
• Manual or automatic matching (by reference, description,
ledger amount, currency amount, by passing balance).
Matching is accompanied by the following automatic
functions:
• Automatic generation of matching variance below
a user definable threshold
—— Automatic generation of exchange variance
for currency transactions
—— Archiving of matching to restore the situation
of matchable accounts to date
1.3.2 Closing
• Automation of accruals: Invoices to be received,
invoices to be issued, etc.
• User definable controls of closing reports:
Completeness of records, checking balances, etc.
• Fiscal year-end closing
—— per site or per company
—— Automatic generation of adjustment journal entries
account to account (optional)
—— Automatic generation of the result and the carry-forward
—— Generation of automatic journal entries from model
templates with amounts calculated by user definable
formulas (e.g. quoted part’s account balance multiplied
by a coefficient)
1.3.3 Declarations
• Tax management
—— On debit, on payment
—— Tax prorate management
—— Suspension of tax
—— Services
—— EU VAT
—— VAT on pre-payment, on unpaid items
—— Para-fiscal taxes
—— Report for goods tax declaration (EU Intrastats)
—— Report for services tax declaration (EU Intrastats)
—— Tax reporting management
—— Tax declaration process activation per legislation
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1.4 Accounts payable / receivable
1.4.1 Invoicing
• Invoice types (invoice, credit note, debit note, proforma)
• Unique numbering (supplier invoices)
• Legal information management
• Automatic calculation of open items based
on the payment terms
• Automatic tax calculation (VAT, parafiscal)
• Withholding taxes calculation
• Allocation of charges to dimensions
• Automatic inter-site transaction management
• Automatic inter-company transaction management
• Recurring invoice management with alerts,
workflows and traceability
1.4.2 Open items management
• Automate the calculation of open items for invoices,
from the shipment date and the payment term
• Payment schedule management (unlimited number of open items
for one invoice)
• Definable transactions for changing open items, according to
user rights (Payment mode, due date, pay approval, dispute, etc.)
• Consolidation or expand open items
• Approval for payment, with definable workflows
1.4.3 Credit management
• Payable/receivable, factor, group and risk business partner
management, which may or may not be the same
• User definable rules for calculating business and financial risk
• User definable rules for calculating due amounts, workflow
validation
• Charges/discount management
• Aged balance through inquiries with full
upstream / downstream traceability, or through reports
• Collection of due amounts by reminder campaign
management
• User defined reminder campaign management rules,
by representative, risk, group business partner, statistical
family, etc.
• Mark business partners as remindable / non remindable
and set minimum threshold, by currency
• Global reminder, global per level, global per delay, detailed
per invoice
• Letter, e-mail, telephone, fax, link to the customer service
management to create tasks automatically
• Up to 9 levels of reminder, with definable text for each level
• Calculation of charges for delayed payments
• Credit policy management and credit level messaging
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1.4.4 Payment process
• Definition of banks and cash, unlimited number
• Bank or cash entries
• Automated payment processing, including international
context:
—— User definable processes, defining steps and controls
—— Automation of specific operations such as prepayments made/
received, compensation, payment variances, bank charges
—— Automatic user definable posting and matching
—— Transfer/debit automation by automatic proposals
submitted for validation
• Quick entry by picking open items
• Automation of inter-site, inter-business partner,
inter-collective transactions
• Payment in foreign currency, Payment in
a currency other than the billing or bank
currency. Automating cross-currency
journal entries
• Payment balance declaration to prepare
periodic statistical declarations on
non-resident payments and receivables/
liabilities
• Automatic discount/charge and
exchange variance management
• Prepayments with tax management
and reports
• Prepayments on order, with full/partial
matching against the invoice
• Automation of unpaid postings:
bank charges management, charges
re-invoicing, transfer to doubtful
collective, tax adjustments
• Taking into account the local specific legal and fiscal rules
for the country: Letter-check, draft, direct debit, domiciliation,
transfer to be made, deposit
• User definable function to describe bank formats, delivering
a library of formats ready for use
• Compliance with SEPA SCT and SDD for the Euro SEPA
payment transactions
• Mandate management for direct debits (SDD), including
managing mandates and integrating mandates into sales
and accounts receivable process
• Define XML bank files for direct debit or credit transfer
when required by banks
• Integration with Sage Pay to manage online, face-to-face,
and phone payments (Available in the UKI only)
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1.4.5 Bank reconciliation
• Reconciliation (Bank G/L entries mark)
• Bank statement reconciliation
• Bank statement entered or imported. Structure of the bank
statement file is user definable with a dedicated function. It is
also easy to include new formats.
• Automatic bank statement reconciliation (Statement vs ledger)
• Tools for manual reconciliation: sorting and searching by amount,
type, description, date, reference (N° check, etc.)
1.4.6 Factoring
• Receipt generation and printing
• Receipt posting
• Magnetic file generation
• Payment notification
• Outsource payment collections from customers
1.4.7 Employee expenses
• Personal information entries
• Decentralized expenses entries – access rights
and confidentiality
• User definable cost types (Travel, hotel, taxi, etc.)
• User definable caps on reimbursement, user defined
thresholds for reimbursement (e.g. km, etc.)
• Tax management
• Reports
• User definable workflow for validation
• Automatic user definable posting
• Control reporting
1.4.8 Cash forecast and bank positions
• Translation of sales and purchase documents in future cash
issue/entry
• One-off and recurring additional events (payroll, taxes, etc.)
with rules management
• Analysis of the future cash position by aggregating issues
or entries with the current bank positions
1.4.9 Extension to expert modules
• Transfer to treasury cash flow forecasts, with user
definable information
• Short term open items: payments processed
• Medium term open items: Image of unbalanced open items
• Transfer of cash balance to accounting
1.5 Analytics
• Pre-defined distribution keys
• A post entry, distribution process that distributes charges
and products according to user definable and iterative rules.
—— Quantity or financial (Example: Distribution of rent in
proportion to area (m2) occupied by cost centers)
—— Calculated by quantity or costs (Example: Distribution of
marketing charges in proportion of sales of product lines)
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1.6 Budgets
1.6.1 Analytical budgets
• Definition of budgets, unlimited number, based on:
—— Level: company or site
—— Currency
—— Calendar, which can be different from the G/L calendar
(period, start and end).
—— Chart of budget accounts, which may be dedicated, or shared
or derived (grouping) from G/L or analytical ledger
—— Up to 3 crossed dimensions that may be dedicated, or shared
or derived (grouping) from G/L or analytical ledger
• For a budget, unlimited number of versions, with a status
(development, active, closed)
• Budgets transactions by direct entry or by updated records
for tracking the changes
• User definable transactions
• Automatic distribution of an annual budget per period,
with seasonally adjusted distribution rules
• Automatic procedure for creating a budget version from
another version, or a budget by another. Definition of budget
formulas (deferral of the initial budget, actual, reassessment
by coefficients, etc.)
• For charges:
—— Budget control from commitments, simultaneously
on up to 10 budgets
—— User definable workflow validation of commitments, with
signature approval cycle depending on whether the budget
is exceeded or not
—— Management of key responses and actions, if no appropriate
response, if the required response time is exceeded, escalation,
etc.
• Standard inquiries comparing the budget, commitments and
actuals, with a configurable level of detail, audit trail justifying
accumulation by detail, financial data extraction including
budget records, implementation of business intelligence
standard universes
1.6.2 Operational budgets
• Setting budget structures and roles (managers, recipients,
hierarchical structure of control, reporting and approval)
• Split budget by projects, envelopes, exercises, budget lines.
Annual or multi-year envelops. Multi-year budgets are
particularly usable for investment budgets.
• Configurable workflow for approving various budget levels
• Reserves management, outcome amounts
• Expense control from commitments, electronic approval
• Revisions, transfers between budgets
• Procedure for closing with user definable carry-forwards
• Off-budget lines management
1.6.3 Expenses commitments
• User definable function – input or import
• Linked to the purchase transactions, optional generation
of pre-commitments (from purchase requests), generation
of commitments (from purchase orders)
• On request/order date or receipt forecast date
• With/without non-deductible tax
• Pre-commitments balance while ordering, commitment
balance while receiving or invoicing
• Commitment control, with user definable signature workflow,
which may be different depending on whether the budget is
exceeded or not
• Carry-forward of commitments from one year to another
• User definable reporting comparing budget, pre-commitment,
commitment and actual
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2 Fixed assets
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2 Fixed assets
2.1 Fixed asset management framework
Fixed asset management in accordance with IAS/IFRS
2.1.1 Depreciation context and plans
• Depreciation context based on Accounting data model,
to manage a Fixed assets data model in a currency, according
to a financial year and interim period schedule
• Accounting and fiscal depreciation context linked to the
Company accounting data model:
—— Chart of accounts to determine economic depreciation
—— Fiscal plan to determine accelerated depreciation or
clawback
—— Minimum fiscal plan to determine deferrable depreciation
and manage deferred depreciation
• IAS/IFRS depreciation context linked to the IAS/IFRS
accounting repository (consolidated accounts)
• Ability to manage up to 15 depreciation plans per fixed asset
2.1.2 Depreciation methods
• Management of a large list of depreciation methods (Straight line,
Declining, Residual, Gradual, Production Unit, Constant, Acceler-
ated, etc)1
• Depreciation method management by non-financial unit,
determined by the rate of fixed asset usage
• Option to configure other depreciation methods
• Depreciation basis and method specific to each plan
2.1.3 Association of values
• Consistency of depreciation methods via an identification system
depending on the value:
—— of the Fixed asset accounting code
—— or the Fixed asset family
2.1.4 Extended fixed asset record
• Dual valuation and dual account posting, according to the
Company accounting repository and according to the Group
accounting repository
• Identification of Type of holding: “Owned”, “Leased”,
“Rented”, “Franchised”, “Projected”
• Business sector to manage VAT deduction rules
• Visibility of the various depreciation plans on a configurable
timescale: option of automatic depreciation plan calculation
• Traceability of physical and analytical movements
• Traceability of renewals for “Franchised” assets
• Link to related physical element(s) for barcode registration
and control stock count purposes
• Link to contract for “Leased” and “Rented” assets
• Link to production plan for assets depreciated by
Non-financial unit
• Management of data relating to vehicles in order
to produce a preparatory statement for declaration
1
See the documentation for the full list of depreciation methods per country

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Solution Capabilities 2 Fixed assets
2.2 Fixed asset life cycle
• Traceability of Capitalized expenditure
• Taken from records of purchase invoices and third-party
supplier invoices
• Creation of Fixed assets from Capitalized expenditure
• Splitting of Capitalized expenditure
• Grouping of Capitalized expenditure
• Fixed asset breakdown management
• Discounting of depreciable costs and depreciation bases, due to
additional credit notes or invoices or due to adjustments of VAT
deductions
• Commissioning of fixed assets
• Allocation of Fixed assets: geographical and analytical
• Creation and updating of depreciation plans
—— Change of method: duration, mode, prospective or
retroactive, in accordance with plan standards
—— Impairment management, for recording a loss in addition
to the loss recorded through depreciation
—— Revaluation management, according to market value or
by application of a coefficient
• Splitting of fixed assets, for reallocation or partial issue
• Intra-group transfers: spinoff, merger and demerger
operations. Option of simulation before execution.
• Asset issue (sale, disposal, loss), with calculation of capital
gain or loss
—— These actions can be carried out individually in a Fixed
asset record, or applied in batch mode to a selection of assets
—— Ability to run closing process in simulation mode
2.3 Interim statements and closing
• Interim statements according to the period breakdown
of the Accounting repository, for provisional or final posting
of the depreciation and movements for the period
• Traceability and reporting of fixed asset and depreciation
transactions by account and by heading
• Journal of detailed account entries
• Closure of fiscal year after application of annual VAT deduction
adjustments for partial taxpayers and registrants
• Option of processing the first interim statements for the
following fiscal year before closure of the current fiscal year
• Ready-to-use reports to obtain your fixed asset position and
movements; BI universe with reports
2.4 Fixed asset stock count
• Records of registered physical elements
• Physical element bearing the barcode registration, linked
to the fixed asset: n physical elements per fixed asset
• Allocation and movement management at Physical element level,
with a validation phase to pass the movement on to the fixed
asset: Change of location; Asset issue
• Manage control stock counts, to check the validity of fixed
asset accounts
—— Collection of registrations with a Pocket PC (Windows
mobile) fitted with a barcode reader and Sage Inventory
Tools software to manage stock counts
—— Automatic comparison of stock count file and Physical
elements records in order to identify and correct variances
or suggest updates
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Solution Capabilities 2 Fixed assets
2.5 Fixed asset financing
• For leased or rented equipment: management of the lease or
rental contract:
—— Identification and characteristics of the contract; payment
schedule
—— Generation of account entries for the company accounts and
consolidated accounts: reprocessing of the fee if the asset is
depreciated in the IAS/IFRS accounting data model
—— End of contract management: equipment returned to lessor
or purchase option exercised by acquisition of the equipment
—— Production of financial commitment reports
• Management of equipment subsidies:
—— Calculation of subsidies allocated to
investment projects, posting
to fixed assets, calculation and
posting of the reintegration
2.6 Franchised asset management
• For equipment made available to the company by a
franchisor, generally a local authority:
—— Management of franchise contracts and riders: extension
of the franchise with effect on fixed assets
—— Calculation and posting of provisions for renewal
—— Financial depreciation
—— Renewal of franchised assets and traceability of renewals
—— Customer invoice creation on sale of fixed asset
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3 Sales Management
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and connectivity
3 Sales Management
3.1 Data Model
3.1.1 Customers
• Customer breakdown: ordered, delivered, invoiced, group,
payer, risk and factor
• Multi-address, multiple delivery points, multiple bank details
• Management of contacts by address
• Management of discounts/bank charges
• Multi-type and multi-due date payment modes, with management
of alternative payment modes
• Reminder management:
—— Multi-level reminders
—— On minimum threshold
—— Individual or mass customer hold/release on multiple criteria
• Factoring
• Commercial and financial monitoring
• Minimum order value
• Customer credit control:
—— Real-time customer credit situation
—— Configurable credit control (Company, Folder, hold, etc.)
• Customer inquiry with audit trail ranging from general to detailed:
—— Commercial risk analysis by site, company or folder
—— Financial risk analysis by site, company or folder
—— Aged trial balance inquiry
—— Multi-collective account inquiry
—— Recent transactions inquiry
—— Commercial history inquiry
—— Customer prices inquiry
—— Customer installed base inquiry
3.1.2 Sales representatives
• Allocation of sales representatives‘ commission
by multi-criteria configuration
• Multiple sales representatives per order with
automatic allocation
• Management of targets by sales representative
• Allocation of sales representatives by market sector
• Planning or recording of commercial actions
(appointments, calls, tasks, etc.)
• Printing of commission allocation notes
3.1.3 Prospects
• Prospect management and follow-up
• Sales contact follow-up
• Allocation to a market sector
• Conversion to customer
3.1.4 Carriers
• Carrier management
• Pricing by weight and volume, by time slot and by region
• Invoicing by threshold
• Simulation tools
3.1.5 Product categories
• Grouping of products with similar management rules
• Rapid creation of a product inheriting the default management
rules and values for the category
• Association of management rules relating to inputs and issues
• Association of configurable allocation rules
• Association of configurable valuation rules

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Solution Capabilities 3 Sales Management
3.1.6 Products
• In stock or not, management of serial numbers, lot numbers and
sub-lot numbers
• Commercial products, service provision and after-sales
• Commercial bill of materials or kit type products with option
and variant
• Alternative and/or replacement product
• Associated packaging (load preparation)
• VAT and parafiscal tax management
• Commercial information (base price, theoretical price, floor price,
minimum margin, etc.) with entry control
• Loan, direct order authorization
• Audit trail inquiries ranging from general to detailed:
—— Price catalogue inquiry
—— Stock inquiry by site
—— Product cost inquiry
—— Competing product inquiry and association
—— Product installed base inquiry
3.1.7 Units
• Stock units
• Packing units with fixed or variable conversion factors
• Commercial units (sales, purchases)
• Configurable unit conversion rules for taking from another unit:
unpacking, incomplete unit management, unit splitting
• Stock label management by packaging
3.1.8 Prices & Discounts
• Configurable multi-criteria prices
• Price management by currency, coefficient, quantity
or configurable formula
• Management of free products
• Inter-company prices
• Set sale price as a coefficient of purchase price
• Prices applicable by date band - promotions
• Prices applicable by line and/or by document
• Discounts and costs by line and by order, as a value,
as a percentage, as a cumulative total, cascaded
• Simulation of price application
• Archive of prices and discounts applied
• Price catalogue
• Price revisions
• Price import
• Price rules can be set based on the country
and state of delivery
• Tax code management within sales documentation
• Discount policy management for multiple tax levels
on the same sale documentation
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3.2 Inter-company/Inter-site
• Automated management of commercial transactions between
sites belonging to the same company or between sites
belonging to different companies:
—— Inter-company pricing and price recalculation
—— Retail sale orders generated automatically from
purchase orders
—— Sale orders generated automatically from contract
purchase orders
—— Inter-company invoicing with generation of purchase
invoice control on customer site
• Management of logistical transactions between sites
belonging to the same company or between sites belonging
to different companies:
—— Inter-site deliveries
—— Inter-site receipts with inheritance of the stock
characteristics of the corresponding deliveries
—— Customer or inter-site returns with inheritance of the stock
characteristics of the corresponding supplier returns
—— Immediate inter-site stock movements for sites
geographically close to each other
• Management of inter-company credit levels and price controls
3.3 Commercial documents
• User-configurable entry transactions (quick entry)
• Configurable sales cycle:
—— Quote/Order/Invoice
—— Order/Invoice
—— Quote/Order/Delivery/Invoice
—— Order/Delivery/Invoice
—— Delivery/Invoice
—— Counter invoice
• Automatic or manual numbering
• Unlimited links between documents
• Management of printable text in document header,
footer and lines
• Identification by custom order code
3.4 Commercial configurator
• Choice of products, options and variants
• Creation of multi-level technical data and rules
• Incorporated into quotes and orders
3.5 Quotes
• Entry/printout of quotes for customers or prospects
—— Delivery address, shipping site, delivery time on quote line
—— Real-time margin calculation
—— Validation and signature process
—— User control of minimum margin and/or floor price
and/or minimum value and/or quantity
—— Querying and justification of prices applied
—— Validity date monitoring
—— Open quotes report
—— Pro forma invoice calculation and printout
—— Define rules and processes for sales quotes
—— Document counter for each type of sales quote
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3.6 Orders
• Configurable order type:
—— Retail orders
—— Loan orders
—— Contract orders (delivery schedule, ahead/delay
management)
• Order entry/printout for customers and prospects with
automatic prospect to customer conversion
—— Rider management
—— Order progress
—— Querying and justification of prices applied
—— Total or partial quote conversion
—— Delivery address, shipping site, delivery time, carrier, etc.
on order line
• Delivery routing available, including mapping
—— Real-time margin calculation
• Validation and signature process
—— Back order management
—— User control of minimum margin and/or floor price and/or
minimum value and/or quantity
—— Order book
—— Pro forma invoice calculation and printout
—— Direct purchase order (direct or receipt) or work order
generation by line
• Pre-payment management with option of order suspension
• Generate a sales order from a quote
• Define rules and processes for sales orders
• Document counter for each type of sales orders
• Manual hold on sales order
3.7 Sales workflow
• Sales quotes, order, and open order to sign
• Signed quotes, orders, and open orders
• Historical sales quotes, orders, and open orders signed
• Viewing the history of documents with an approval or rejection
• Cancellation of the signature action for a document
3.8 Allocation
• Customer reservation with validity end dates
• Posting of reservations on orders
• Manual or automatic stock allocation with configurable criteria
• Manual or automatic de-allocation
• General or detailed allocation
• Stock-out management
• Allocation inquiry
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4 Customer service
5 Purchasing
7 Manufacturing
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10 HR management
11 Reporting and
business analytics
12 User workspace
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3.9 Logistics
• Shipment preparation management
• Automatic picking list generation or manual creation
• List of products to be delivered
• Run code management
• Full or part delivery of orders or order lines
• Direct delivery of materials to a sub-contractor
• Load preparation management, for recording purposes
or post-load preparation
• Load preparation list, load preparation labels
• Picking list, delivery note, etc. printout
• Management of carriers and associated costs
• Customer return management with or without quality control
• Automated data collection (ADC) with handhelds
• Stock
• Upstream/downstream traceability (Batch, Serial no.)
• Actual or projected stock inquiry with first availability date
• Detailed stock inquiry
• Inquiry by storage site or consolidated inquiry
• Stock in transfer and transit inquiry (inter-site or inter-company)
3.10 Loans
• Loan note entry and printout
• Open loan monitoring
• Traceability by serial number and batch number
• Return management
• Unreturned goods invoicing
3.11 Invoicing
• Configurable invoice type
• Invoice printing with number of copies configurable
by customer
• Automatic or manual creation
• Invoicing by customer, order, delivery note,
delivery point or period
• Printout of invoice statements by customer or period
• Automatic or manual invoicing of service requests
(intervention, parts)
• Automatic or manual invoicing of maintenance contracts
(revision by index in particular)
• Automatic invoicing of inter-company stock movements
3.12 Incorporation into accounts
• Customer invoices
• Invoices for issue
• Pre-payment management
• Stock movement posting
• Analytical dimension type management
3.13 Tax
• VAT on debits and receipts
• EU Intra-community VAT
• Parafiscal tax by value and as a percentage
• Formulae applicable to parafiscal taxes (threshold, quantity, etc.)
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2 Fixed assets
3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
management
10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
and connectivity

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3.14 EU Exchange of goods declaration
• Customs nomenclature incorporation and product record
association interface
• Recording of data necessary for the exchange of goods
declaration (rules, natures, delivery conditions, etc.)
• Extraction function for transactions subject to declaration,
with option to modify extracted information
• Report for checking information subject to declaration
• Management of specific local features of the EGD
(Portugal, UK, Italy, etc.)
3.15 Sales statistics: examples
• Sales Order turnover by product (by customer, family,
sales representative, geographical area, etc.)
• Sales Order turnover for the day
• Invoiced turnover by product (by customer, family,
sales representative, geographical area, etc.)
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2 Fixed assets
3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
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10 HR management
11 Reporting and
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12 User workspace
13 Mobile web apps
and connectivity

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4 Customer service
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2 Fixed assets
3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
management
10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
and connectivity
4 Customer service
4.1 Marketing
4.1.1 Competing products
• Competitor product number management
• Comparison of strengths and weaknesses by product
4.1.2 Call script
• Production and modification of questionnaires
• Information collection during phone campaigns
• Assisted approval of third-party databases and participants
4.1.3 Marketing campaigns
• Marketing campaign and scheduled budget monitoring
• Detailed campaign inquiry and multi-level monitoring of
current marketing operations enabling complete monitoring
of the entire audit trail
• Microsoft Word mail merge available for quick and easily mass
mailing of marketing campaigns; mail merge uses templates
you have stored, allowing for visuals to be included
4.1.4 Direct mail wizard
• Recipient selection
• Handling of panels generated from advanced targeting
• Sample display
• Message design or emailing retrieval
• Sending method selection
• Sent history creation
• Feedback summary in table format
• Access to detailed information to monitor the entire audit trail
4.1.5 Phone campaign wizard
• Panel definition or retrieval
• Call breakdown by cross-referenced criteria
• Call script definition and retrieval
• Feedback inquiry
4.1.6 Trade show wizard
• Exhibition characteristics entry
4.1.7 Press campaign wizard
• Press campaign characteristics entry
4.2 Commercial action
4.2.1 Prospects/customers
• Main and temporary sales representative management
• Automatic handling of checks linked to conversion
of prospect to customer
• For customers:
—— Token credit and points debit management
—— Customer installed base inquiry
—— Sold-to-party association
• Planning or recording of commercial actions (custom
orders, tasks, appointments, calls, service requests,
warranty requests, service contracts)
• Global pre- and after-sales history inquiry for creation
of an audit trail
• Customer installed base inquiry

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Solution Capabilities 4 Customer service
4.2.2 Participants
• Independent participant management
• Management of relationships with third parties, companies, sites,
users and accounts
• Market sector management
• Customer/prospect/contact portfolio segmentation
• Manual or automatic multi-criteria allocation of main
and temporary sales representatives
4.2.3 Calls
• Incoming call recording or scheduling of calls to be made
• Association with a custom order
• Option of fuzzy date management
• Automatic call forwarding
• Call attempt management
• Call number search
• Price search
• Call script running
• Commercial action planning: custom orders, tasks,
appointments, service requests
4.2.4 Appointments
• Appointment scheduling
• Option of fuzzy date management
• Multi-participant schedule conflict control
• Direct de-scheduling of conflicting participants
• Resource reservation management
• Meeting address search
calls, service requests
4.2.5 Tasks
• Management of commercial actions other than calls
or appointments
• Requester delay alert management
• Commercial action planning: custom orders, appointments,
calls, service requests
4.2.6 Synchronization with MS Outlook
• Contact synchronisation between Outlook and Sage X3
• Commercial action synchronization between Outlook
and Sage X3 (tasks, calls and appointments)
• Workbench of records to be synchronized
• Mass processing and update tracking option
• One-click email from customer service functions
• Access to solution functions from Microsoft Outlook client
(rich content and hyperlinks in emails)
4.2.7 Custom orders
• Competitor management
• Sales cycle monitoring from start to finish,
with process automation
• Associated custom order management
• Handling of checks linked to quote creation
• Commercial action planning: tasks, appointments, calls,
service requests
• Quote history by custom order
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4 Customer service
5 Purchasing
7 Manufacturing
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10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
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4.3 Customer Support
4.3.1 ‘Sold to’ parties
• Management of several ‘sold to’ parties per customer
• Configuration of information held against sold-to-parties
4.3.2 Service providers
• Service provider partner skills management
• Area of activity management
• Management of financial conditions of collaboration
4.3.3 Products
• Automatic generation of customer installed base on validation
of sales movements
• Model contract specification (loan, warranty, service)
• Token credit and points debit management
• After-sales bill of materials management
• Product type: miscellaneous, spare part, labor, travel
expenses, service contract
• Automated stock issues on consumption of spare parts
managed in stock
4.3.4 Customer installed bases
• Automatic generation and updates from deliveries,
returns, etc.
• Loan units installed base management
• Physical location management
• Splitting by geographical location of installed base
• Breakdown of results by customer type: direct customer,
wholesaler or retailer
• Associated service contract history
(applicable cover and warranties)
• Installation history
4.3.5 Service contracts
• Optional approval from a model contract
• Management of different service contract types
• Definition of area of application of cover, management of
charging threshold by installed base, component, skill
(option of adding restrictive financial rules)
• Definition of cover, management of charging threshold
by installed base, component labor
• Definition of area of application taking into account cost
constraints
• Automatic generation from sales movements
• Automatic creation from accumulation of purchasing credit
• Automatic management of revaluations, renewals, etc.
• Invoicing schedule calculation
• Management of quality constraints by severity level
• Automatic invoicing
• Invoice, due date and payment history
• Revaluation and renewal history
4.3.6 Warranty requests
• Warranty coupon management
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3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
management
10 HR management
11 Reporting and
business analytics
12 User workspace
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4.3.7 Service requests
• Option to allocate a sold-to-party per user
• Automatic allocation to skills family
• Identification of installed base and associated after-sales
bill of materials
• Option of allocation to:
—— dispatches
—— employee
—— queue
—— commercial department
• Automatic request coverage control
• Automatic time-stamping
• Points consumption in accordance with flat rate and
additional debit rules
• Consumption options:
—— parts (stock management)
—— hours of labor
—— travel expenses
• Automatic invoicing
• Solution identification and definition
• Operations planning and recording
• Planning of actions to be performed and recording
of completed actions
• Request status history
• Modification history
• Escalation history
• Operations
• Automatic search for skilled, available employees
• Automatic search for skilled service providers in the area
of competency
• Schedule conflict control
• Resource reservation
• Operation address management
• Spare parts consumption and stock issue monitoring
• Knowledge base search for solutions
• Report entry
4.3.8 Knowledge base
Search by: multiple key words, original request, solution, skills
family, employee, creation date, content
4.4 Decision aid tools
4.4.1 Marketing schedule:
• Multi-level view of active campaigns and operations enabling
complete monitoring of all activities
• Marketing campaign and scheduled budget monitoring
4.4.2 Diary - pre-sales workbench:
• Graphical display of commercial activities (tasks, calls,
appointments)
• Daily, weekly or monthly views (days worked or working days)
• Commercial employee time management
• Outstanding activities: appointments, calls, tasks, custom orders,
marketing campaigns
• Late activities alerts
• Review prospect/customer and participant histories for each
type of activity
• Accelerated contact search on calling and call forwarding
function
• Call script running
• Audit trail, access to details of each activity
• Option to save reports
• Third-party and participant search
appointments, calls, service requests
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3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
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10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
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4.4.3 Diary - after-sales workbench
• Open and pending service requests
• Pending and delayed operations
• Dispatching content
• Employee and queue load statistics
• Temporary employee management
• Search:
—— for solutions
—— for service requests
—— by description
• Operation planning or recording
• Plan actions to be performed and record completed actions
• Service request tracking
• Third-party or participant identification
• Inquiries:
—— service requests
—— queues
—— employees
—— skills
—— escalations
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4 Customer service
5 Purchasing
7 Manufacturing
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10 HR management
11 Reporting and
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12 User workspace
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Solution Capabilities 5 Purchasing
5.1 Purchasing data model
5.1.1 Supplier
• Supplier breakdown: ordered, invoicing, paid and group
• Multi-address and multiple bank details
• Management of contacts by address
• Management of discounts/bank charges
• Multi-type and multi-due date payment modes,
with management of alternative payment modes
• Commercial and financial monitoring
• Minimum order value
• Multi-line orders
• Supplier quality monitoring
• Supplier ranking
• Supplier work-in-progress control:
—— Real-time work-in-progress status
—— Configurable work-in-progress control (hold/release, etc.)
• Inquiries with audit trail ranging from general to detailed:
—— Commercial risk analysis by site, company or folder
—— Financial risk analysis by site, company or folder
—— Multi-collective account inquiry
—— Recent transactions inquiry
—— Commercial history inquiry
—— Supplier prices inquiry
• Supplier reminder by undelivered orders on outstanding products
5.1.3 Products
• In stock or not, management of serial numbers,
lot numbers and sub-lot numbers
• Commercial products, service provision
or sub-contract provision
• VAT and parafiscal tax management
• Product reference, product description, units, minimum
purchase quantities customizable by supplier
• Identification of direct order suppliers by product
• Inquiries with audit trail ranging from general to detailed
—— Price catalogue inquiry
—— Stock inquiry by site
—— Product cost inquiry
—— Competing product inquiry and association
—— Product installed base inquiry
5.1.4 Units
• Stock units
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5.1.5 Prices & Discounts
• Configurable price structure by supplier
• Configurable multi-criteria prices
• Price management by currency, coefficient, quantity or
configurable formula
• Inter-company prices
• Prices applicable by date slots (promotions)
• Prices applicable by line and/or by document
• Discounts and costs by line and by order, as a value, as a
percentage, as a cumulative total, cascaded
• Simulation of price application
• Archive of prices and discounts applied
• Supplier catalogue import
• Advanced purchasing cost management can include supply
chain costs in total purchase costs
5.2 Inter-company/inter-site transactions
Automated management of commercial transactions between
sites belonging to the same company or between sites belonging
• Inter-company pricing
• Retail sale orders generated automatically from purchase orders
• Contract orders generated automatically from purchase orders
• Sub-contract orders
• Inter-company invoicing with generation of purchase invoice
control on customer site
• Management of logistical transactions between sites
belonging to the same company or between sites belonging
• Inter-site deliveries
• Inter-site receipts with inheritance of the stock characteristics
of the corresponding deliveries
• Customer or inter-site returns with inheritance of the stock
characteristics of the corresponding supplier returns
• Immediate inter-site stock movements for sites geographically
close to each other
• Setup movement rules and processes to declare subcontracting
flows
5.3 Commercial documents
• User-configurable entry transactions (quick entry)
• Configurable purchasing cycle:
—— RFQ (Request for Quotation)/Purchase request/Order
—— Purchase request/RFQ/Order
—— RFQ/Order
—— Order/Invoice
—— Order/Receipt/Invoice
—— Order/Invoice/Receipt
—— Direct invoice
• Automatic or manual numbering
• Unlimited links between documents
• User definable printable text in document header, footer and lines
• Custom order code identification by line
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3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
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10 HR management
11 Reporting and
business analytics
12 User workspace
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5.4 Advanced Purchasing Costs Management
• APC (Advanced Purchasing Costs) enables users to
foresee the purchase costs for international imports using
international standards (incoterm) or inland purchases
• Estimate the purchase cost of a good, along with the logistic
operations included in the supply chain
• 2 methods of managing APC: Landed cost coefficient,
Cost Structure
• Reconciliation between the Cost and the Additional Invoice
• On supplier order: purchase cost by line or total, detail by cost
nature
• Every step in the transportation of goods can be defined
by a cost with different cost calculation
• The cost structure is the list of costs for a transport,
including all of the steps.
• Cost-structure affected by product, product-supplier,
or product-supplier-site by site
5.5 Request for Quotation/Call for tenders
• Request management (multi-product and multi-supplier)
• Request printout by supplier
• Taking purchase requests into account
• Tender comparison
• Responses and reminders
• Price line generation
5.6 Expenditure authorization
• Real-time budget monitoring management
• Budget control (with warning or freezing) by value or quantity,
with override limit by user
• Configurable signature processes for purchase requests,
orders and contract orders with additional process in the event
of budget overrun
• Main and deputy signatory management, switching
• Workflow engine incorporated into the process
• Automatic generation of pre-commitment (purchase request)
and commitment (order) entries
• Disengagement from the previous stage at every stage of the
transaction
• Automatic generation of entries and direct posting of realized
amounts on budget line (invoices receivable, credit notes
receivable, invoices, additional invoices and credit notes)
• Audit trail from Purchase request, Order, Receipt and Invoice
to corresponding accounting document
5.7 Purchase requests
• Purchase request entry and printout
• Querying and justification of prices applied
• General or commercial purchase requests
• Reorder suggestions taken into account
• Requests for Quotation taken into account
• Manual or automatic purchase request balance
• Order generation depending on authorization
• Associated order inquiry
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3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
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10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
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5.8 Supplier orders
• Entry and printout of supplier purchase orders or contract orders
with delivery schedule
• General or commercial purchase orders
• Rider management
• Validation and signature process
• Reorder suggestions
—— Purchase requests and sub-contract orders taken into account
—— Request for Quotations taken into account
• Automatic generation of direct orders from customer orders with
traceability (direct order or order on receipt)
• Manual or automatic purchase order balance
• Back order management
• Querying and justification of prices applied
• Order progress (traceability, receipt, invoices, etc.)
• Inquiries with audit trail:
—— Receipt and invoice inquiry
—— Consumed purchase request inquiry
5.9 Purchase workflow
• Purchase requests, orders, and open orders to sign
• Signed requests, orders, and open orders
• Historical purchase open orders, and purchase documents
signed
• History of documents on which there is an approval or rejection
• Cancellation of the signature action for a document.
5.10 Logistics
• Optimize freight cost and quantity optimization according to
container capacity
• Plan shipments based on product in a container and track the
movement of that container from supplier to delivery location
• Supplier shipment coordination to reduce transportation costs
—— Identify other products and suggestions for the supplier
—— View trends to order based on history in product usage
—— Container capacity freight costs estimating
—— Container selection to identify weight and volume capacity
—— Compare selected lines with available capacity
—— Manually enter weight & volume fields when needed
5.11.1 Buyer’s workbench
• Consumption of suggestions and purchase requests
• Direct orders
• Supplier choice
• Option to modify the usual direct order supplier
• Standard, inter-company or inter-site order generation
5.11.2 Overall schedule
• Multi-site analysis by product family or product
• Critical orders highlighted
• Order grouping
• Generation of orders, delivery requests or purchase requests
5.11.3 Workbench
• Single-site, single-product analysis
• Order grouping
• Generation of orders, delivery requests or purchase requests
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3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
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10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
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5.12 Stock valuation
• Cost monitoring
• Standard cost, Revised standard cost, Average unit cost,
Average lot cost, FIFO, LIFO, last purchase price and
simulated cost, standard price and simulated price
• Distribution coefficient
• Valuation of sub-contracted work-in-progress
• Adjustment of supplier invoice (value, quantity, exchange rate)
• Adjustment of additional invoice (carrier invoice)
5.13 Stock
• Traceability
• Actual or projected stock inquiry with first availability date
• Detailed stock inquiry
• Inquiry by storage site or consolidated inquiry
• Stock movement history inquiry
• Stock in transfer and transit inquiry
(inter-site or inter-company)
5.14 MRP calculation
• Point/periodic/inter-site reordering
• MRP calculation
• Calculation according to safety stock
5.15 Receipts
• Direct receipt or receipt by order line picking
• Receipt of inter-site shipments or inter-company shipments
• Receipt of sub-contracted services
• Detailed receipt or quick receipt on the dock with management
of storage plans to supplement stock information
• Sub-contract stock issues
• Location, supplier or internal batch and
serial number management
• Receipt position (invoices, returns)
• Stock label printing
• Suspended movement and stock-out processing
5.16 Quality assurance
• Batch and sub-batch number management
• Serial number management
• Use-by date management
• Stock status management: accepted, rejected, inspected
• Re-inspection date management
• Stock sub-status management
• Quality control record creation
• Quality control procedures with analysis request
• Expiry date management
• Upstream and downstream traceability management
5.17 Returns
• Creation of returns by selecting receipt lines or direct entry
• Reincorporation of returned quantities on order
• Generation of corresponding credit note
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3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
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10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
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5.18 Supplier invoices
• Configurable invoice types
• Recording and checking
• User authorization based on payment level authorization
• Invoice/Receiving slip/Order reconciliation
• Credit note/Return/Invoice reconciliation
• Additional invoices and credit notes
• Breakdown of invoice footer elements by line
• Value adjustment of stock movements according to invoice
variances
5.19 Integration to accounts
• Invoices receivable
• Credit notes receivable
• Supplier invoices
• Pre-commitments and commitments with budget control
• Stock movement posting
• Posting of sub-contracted work-in-progress
• Analytical dimension type management
5.20 Tax
• VAT on debits and receipts
• EU Intra-community VAT
• Parafiscal tax by value and as a percentage
• Formulae applicable to parafiscal taxes
(threshold, quantity, etc.)
5.21 EU Exchange of goods declaration (EGD)
• Customs nomenclature incorporation and product record
association interface
• Recording of data necessary for exchange of goods
declaration (rules, natures, delivery conditions, etc.)
• Extraction function for transactions subject to declaration,
with option to modify extracted information
• Report for checking information subject to declaration
• Management of specific local features of the EGD report
(Portugal, UK, Italy, etc.)
5.22 Sub-contract management
• Sub-contracted service or production
(components or materials supplied and not supplied)
• Sub-contract bill of materials
• Sub-contract order
• Sub-contract lead time by supplier
• Suggestion and generation of sub-contract orders following
net requirements calculation
• Material reorder and deliveries
• Allocations/De-allocations
• Sub-contract order consumption monitoring
• Projected sub-contract cost calculation and inquiry
• Sub-contract cost price calculation and inquiry
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2 Fixed assets
3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
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10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
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6 Inventory Management
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2 Fixed assets
3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
management
10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
and connectivity
6 Inventory Management
6.1 Stock data model
6.1.2 Product base
• Technical information
• Management information
• Commercial information
6.1.3 Multi-unit
• Stock units
6.1.4 Multi-site and multi-company
• Inter-site and inter-company transfer order management
• Inter-site reorder
• Picking location and sub-contract location reorder
6.1.5 Multi-warehouse
• Stock access control:
• By user group
• By transaction type
• Grouping of locations in warehouses
6.1.6 Multi-location
• Location structure definition
• Fixed or random storage
• Location allocation policy
• Location release policy
• Third-party stock management
6.2 Quality Assurance
• Batch and sub-batch number management
• Use-by date management
• Serial number management
• Stock status management: accepted, rejected, inspected
• Re-inspection date management
• Stock sub-status management
• Quality control record creation
• Quality control
• Sampling management (ISO 2859)
• Expiry date management
• Upstream and downstream traceability management
6.3 Stock movements
• Receipt, quick receipt on dock, storage plan
• Internal movements, grouping, ungrouping
• Shipment preparation
• Delivery (Order, picking list)
• Load preparation (post-load preparation,
manual load preparation)
• Customer and supplier returns
• Stock counts
• Allocation plan to work-in-progress
• Grouping/Ungrouping

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Solution Capabilities 6 Inventory Management
6.4 Cumulative stock totals
• Physical stock
• Allocated stock
• Reserved stock
• Controlled stock
• Available stock
• Ordered stock
• Projected available stock
• Missing stock
• Transferred stock
• Stock in transit
6.5 Stock inquiries
• Summary stock schedule by period
• Detailed stock schedule
• Inquiries with audit trail ranging from general to detailed:
—— Stock by site
—— Stock by batch
—— Stock by serial number
—— Stock by location
• Current stock
• Available stock
• Projected stock
• Stock past use-by date or inactive
• Stock movements
• Allocation details
• Expired stock
• Traceability inquiry upstream, downstream,
by batch or by part
6.6 Stock count management
• Stock count session management, incorporating stock
count lists
• Comprehensive perpetual stock counts by location, by product
• Configurable stock count transactions
• Reorder management
• Calculation:
—— economic order quantities
—— reorder points
—— safety stock
—— maximum stock
• MRP calculation
• Periodic reorder
• Reorder when reorder point reached
• Preparation area reorder
6.7 Stock valuation
• Standard price
• Revised standard price
• Simulated price
• FIFO price
• LIFO price
• Weighted average price
• Last price
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4 Customer service
5 Purchasing
7 Manufacturing
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10 HR management
11 Reporting and
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12 User workspace
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Solution Capabilities 6 Inventory Management
6.8 Analysis tools
• Consumption analysis
• Histories
• Stock Valuation reports
• Stock turnover, etc.
6.9 Integration to accounts
• Posting of stock movements with aggregation criteria
• Multi-dimension analytical incorporation
6.10 Additional on-premises capabilities
The following additional capabilities are available to custom-
ers opting for a private cloud deployment, either on-premises
or partner-hosted.
6.10.1 Automated data collection (ADC)
with handhelds
• Receipts
• Miscellaneous entries
• Miscellaneous issues
• Shipment preparation
• Stock changes (location and status)
• Inter-site transfers
• Transfers to sub-contractors
• Stock counts
• Storage on list
• Location reorders
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2 Fixed assets
3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
management
10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
and connectivity

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7 Manufacturing
Management
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3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
management
10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
and connectivity
7 Manufacturing Management
7.1 Data model
7.1.1 Manufacturing management
• Association of categories and product families, etc.
• Different management methods (on order, from stock)
• Allocation of reorder policies, seasonality
• Data used for management control
• Multi-production unit
• Association of attachments
7.1.2 Bill of materials management
• Multi-bill of materials (Commercial, Production,
Sub-contracting, etc.)
• Current bills of material
• Mass maintenance
• Manage changes on a product and bill of materials
—— Control the use of a product for a version number in different
flows (Sales, Purchases, Manufacturing, Subcontracting, Stock
issues)
7.1.3 Technical data management
• Calendar and timetable management
• Work center group management
• Work center management:
—— machine, labor, sub-contract center
—— multi-work center
—— calendar exception management
• Routing sheet management:
—— multi-routing sheet
—— current operations
—— parent routing sheets
—— standard operations library
—— change of units
—— operation sub-contracting
—— inter-operation scheduling principles
—— plan association
—— mass maintenance of technical data
• Product and technical data configuration via configurator,
also accessible in quote and sales order management
• Use of data generated by configurator

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Solution Capabilities 7 Manufacturing Management
7.2 Production launch
• Multi-product work order launch
• Multi-level work order launch
• Feasibility test (trial kit)
• Material and load updates
• Scheduling function
• Order smoothing
• WO updating
• Production folder
• Production monitoring (WO by WO or mass)
• Management without WO
7.3.1 Overall schedule
• Multi-site analysis by product family or product
• Critical orders highlighted
7.3.2 Workbench
• Single-site, single-product analysis
• Order grouping
• Planners’ and Buyers’ decisions and analysis
7.3.3 Production indicators
• Use of resources
• Delay analysis
• Lead-time analysis
• Operations output
• Material output
• Production output
7.3.4 Inquiries
• Stock-in-progress by product
• Load stock-in-progress
• Current projected stock
• Material stock-outs
• Material consumption
• Industrial cost price analysis
• Allocation details
• Orders to be rescheduled
• WO progress
• Monitoring by WO
• Sub-contracted operations
7.4 Automatic processes
• Mass allocation/de-allocation
• Series WO re-planning
• Mass scheduling/un-scheduling
• Automatic launch
• WO suspension/re-activation
• Direct work order
• WO and/or mass operation shifts
7.5 Reorders
• Reorder when reorder point reached
• MRP reorder (on order, from stock):
—— Configurable reorder policies (MRP, technical batch,
cover and seasonal safety stock)
—— Requirement origin traceability (pegging)
• Inter-site reorders based on conclusion of contracts
between two partner sites
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2 Fixed assets
3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
management
10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
and connectivity

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7.6 Management control
• Valuation and overheads section definition
• Projected cost calculation (standard cost, revised standard cost,
simulated cost, budget cost)
• Production cost price calculation (projected/actual)
• Stock-in-progress valuation
• Variance analysis by product
• Work-in-progress accounting interface
(stock movements and time spent)
• Multi-dimension analytical interface
7.6.1 Change Control Management
• Manage all changes made to a product or system
—— Enter a change, review the potential impact and send
to approval
—— Full traceability and security that changes are done only
by authorized users
7.7 Planning
• Projected consumption management,
• Master production schedule (multi-site, use of macro bills of
materials (Planning BOMs), macro routing sheets, operational
plans, budget, simulation)
• MRP calculation:
—— Multi-site
—— Suggestion analysis
—— Re-planning messages
7.8 Configure to order
• Custom order management and monitoring of production
(customized or special product)
• Custom order creation from quote
• Custom order broken down by batch or task
(design, sub-contracting, production, costs, etc.)
• Custom order line budget definition (entered or calculated)
• Sub-custom order management
• Posting of purchases and time spent per custom order
• Custom order progress monitoring
• Projected, committed and actual budget monitoring and control
• Macro load schedule per custom order
• Custom order balance sheet
7.9 Additional on-premises capabilities
The following additional capabilities are available
to customers opting for a private cloud deployment,
either on-premises or partner-hosted.
7.9.1 Weigh scale
• Weigh scale definition in technical data
—— weighing box and box grouping
—— scales authorized for different weighing stations
• Material weight management during production process
• Workbench for selection of work orders for weighing
• Management of different types of raw material
(Excipients and Materials QSP and Rectification materials)
• ISH (Instructions, stock and handling) technical data sheet
• Weighing and weighing reconciliation
• Weighing status
• Interface with weigh scales
Menu
2 Fixed assets
3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
management
10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
and connectivity

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7.9.2 Scheduling
• Multiple options for highlighting delays, overloads, etc.
• Simulations on load
• Finite capacity scheduling calculation
• Graphical load analysis
7.9.3 Manufacturing Project management
• Integrated into all Sage X3 processes,
• A project may be split up according to the different areas of
the project (e.g. a batch, phase, or a project task). Each task line
constitutes one or more budget types
• Projects can also be broken down into sub-projects
• Before-sales and after-sales processes integrated through
the workflow engine
• Tracking of project progress
• The running and actual budgets can be monitored in the
different budget sections
• The task line can be monitored in the form of a macro load
• Financial for the management controller and operational for
the project manager
• Snapshot function that freezes a status at a given time for
the purpose of analyzing its development
• Status of a project for all flows with the tasks remaining
according to the various dimensions.
• Visual alerts to identify problems
7.9.4 Automated data collection (ADC) with handhelds
• Material consumption
• Production declaration
• Production time monitoring
7.9.5 Application extensions
• PLM Connector (Product Life Cycle Management)
• APS Connector (Advanced Planning & Scheduling)
• MES Connector (Manufacturing Execution System)
• PM Connector (Plan Maintenance)
• Reach Connector (European norm: Registration, Evaluation,
Authorization and Restriction of Chemicals)
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2 Fixed assets
3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
management
10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
and connectivity

Sage X3
This feature is not available in all regions at the same time.
Please consult with a local representative for details about your situation.
8 Warehouse
management
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Solution Capabilities 8 Warehouse management
The following additional capabilities are available to
customers opting for a private cloud deployment, either
on-premises or partner-hosted.
8.1 Data model
8.1.1 Multi-site and multi-consignor
• Stock ownership management by consignor
• Multi-consignor shipment, location and receipt
• Multi-site stock consolidation
• Multi-site shipment management
8.1.2 Product data
• Product, container, consumables, hazardous materials type
product management
• Stock unit, multi-container, multi-stacking pattern
• Batch no., support no., serial no. management
• Turnover, allocation, prohibition and stock count
category management
• Container equivalents, incomplete unit percentage
• EAN code on product packaging and supplier EAN
• Turnover category calculation
• Single-level kit
• Stock traceability display
8.1.3 Location data
• Warehouse type, multi-warehouse
• Multiple storage type: bulkhead, bulk, picking, bin, etc.
• Location control
• Overflow and transfer warehouse management
• Single picking per container and single-batch picking
• Multiple picking per product and pivot picking
8.1.4 Communication
• Bar code use
• Standard documents and labels
• Standard interfaces with other applications and with Sage X3
• Communication with industrial equipment
8.2 Input
• Management of a portfolio of expected inputs,
receipt management
• Management of suspensions and disputes
• Automatic or manual addressing
• Addressing near picking
• Automatic compacting on receipt
• Straight-through receipt and addressing
• Dynamic location management
• 5-dimensional address structure management
• Receipt by supplier EAN, SSCC and support no.
• Multi-product and multi-batch location management
• Dock and carrier appointment management
• Projected load management
• Supplier sampling management
• Receipt quality control management
• Location positioning management
• Cross-docking receipt management
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2 Fixed assets
3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
management
10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
and connectivity

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8.3 Issues
• Management of a portfolio of delivery orders
• Delivery order partial preparation management
• Back order management
• Commercial priority management, Emergency and stock-out
management
• Date management (retention, sell-by date, use-by date, etc.)
• FIFO management by configurable dates
• Creation and simulation of tasks
• Manual load preparation
• Preparation order management
• Picking reorder management
• Preparation progress supervision
• Statistics for the portfolio to be processed
• Order Preparation
• Optimized movement of people and equipment
• Delivery order sequencing
• Batch no., rules, single batch issue management
• Minimum FIFO management
• Projected load management
• Required cross-docking management
• Pre-load preparation management
• Issue movement re-addressing
• Kitting management
• Automatic task creation and launch
• Carrier parcel no. calculation
• Reorder level definition for each picking location
• Pre-palletisation management
• Delivery order scheduling
• Cumulative transaction preparation (2 phases),
with or without pre-load preparation option
• Cross-docking management (as a priority or on stock-out)
• Independent production of composite goods (assembly order)
• Multi-picking management with or without traceability
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2 Fixed assets
3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
management
10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
and connectivity

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8.4 Shipping
• Shipping run management
• Shipment forwarding
• Cancellation of shipments and reintegration of stock
• Dock and carrier appointment management
• Projected shipping load management
• Transport pre-invoicing
• Handling unit management
• Transport cost simulation
• Automatic calculation of transport information
from delivery order
• On dock depositing of parcels and handling units
• Palletisation assistance
• Traceability up to delivery
• Parcel and HU transfer on shipping dock
• Proof of delivery (POD) report
• Transport EDI
8.5 Stock
• Transfer management with simultaneous collection
and consignment or in 2 phases
• Multi-criteria mass stock transfer
• Compacting in stock and reorganization
• Stock count management by product, address or campaign
• Re-addressing of reorder balance
• Automatic stock adjustments
• Stock quality control management
• Preventative stock count procedure
8.6 Pre-invoicing of logistical services (Geoplo)
• Invoicing folder by consignor
• Definition of headings, prices, services
• Logistical service pre-invoicing management
• Simulation, execution and sending of information
8.7 Directive assignments (Geomips)
• Management of resources and their activities and schedules
• Management of IT and handling equipment
• Definition of assignments and associated equipment
by resource
• Definition of physical assignment areas
• Withdrawal location
• Allocation of assignments to human resources according
to their equipment, authorization and location
• Assignment statistics by resource and equipment
8.8 Picking or slotting enhancement (Mapping)
• Dynamic picking location optimization
• Seasonality calculation by product type
• Issue projections
• Calculation of an ideal category by product according
to issue movements
• Calculation of physical rearrangements of the picking area
according to logistical gripping and volume category
• New picking allocations, reallocation with or without stock
transfer
Menu
2 Fixed assets
3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
management
10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
and connectivity

Sage X3
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Solution Capabilities 9 Project and job costing
9.1 Project Management
• Project management structure
• Project template & projects link
• Dependency of level
• Definition of operations generated
• Internal & external view
• Detailed tasks/products defined on the lines
• Invoicing rules (Situation/Fixed Date/Steps…)
• Invoicing generation (invoice per project, per customer,
entities…)
• Purchase, distribution, manufacturing, services lines links
to the different processes
• Turnover and costs defined at the line level & aggregate
to other levels
• Project review through situation
• Saved situation
• Automated situation
• Generation of operations due to the situation (service request,
purchase, working order, invoices …)
• Automated invoicing
• Manual adjustment of remaining time
9.2 Recurrent contract
• Periodical invoice and/or service request
• Contract structure definition
• Maintenance contract
• Installed base missions
• Regular invoicing period
• Revision type definition
• Generation frequency
• Forbidden periods
• Invoicing simulation
9.3 Service request
• Operation of services
• Generated by the situations
• Assigned or not to a resource
• Assigned or not to a project
• Approval process definition
• Time sheet transaction
• Expenses sheet transaction
• User Portal
• Approval definition
• Definition of processes depending on operations entered
• Default value definition
• Default operation definition
• Resource definition (default value, site, team, hourly rate…)
• User datasheet definition
• Mass entry report activity
• Situation update
Menu
2 Fixed assets
3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
management
10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
and connectivity

Sage X3
10 HR management
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Solution Capabilities 10 HR management
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2 Fixed assets
3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
management
10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
and connectivity
10.1 Personnel administration
Functional structure adapted to multiple entities
and decentralised organisations:
• Full detailed employee record with complete history
• Pre-onboarding fi le and data review
• Contract and legal documents generation
• Management of concurrent contracts, multiple occupations
• (part time, seasonal activity, entertainment contract)
• Health check-up, work permit and regulatory authorisations
tracking, monitoring and relevant alerts
10.2 Payroll
• Payroll preparation, payroll, statutory declarations
and annual reports
• Accounting, payment management
• Back-pay, regularisations
• Adherence with training, expenses tracking, time
and activity management
10.3 Total payroll and budget forecasting
• Budget planning, portfolios defi nition, segmentation
through companies, subsidiaries, branches, etc.
• Scenario defi nition, comparison, revision and reforecast
• Definition of detailed assumptions and global assumptions
• Variance analysis, operational indicators and KPI analysis,
drill down from figures to detailed commitments
• Time and activity management
• Forecasting and tracking of work hours and costs
• Attendance monitoring: leave, illness, accidents, etc.
• Management of work hours, shifts and cycles, hours,
bonuses, absenteeism totals and leave entitlement
• calculation and valuation
• Predictive calendars or attendance history reports generation
10.4 Skills and competencies management
• Skills and competencies tracking and mapping among
employees
• Strengths and improvements analysis by company, subsidiary,
branch
• Jobs, roles and missions defi nition with skills requirements
and compensation package
• Performance management: skills assessment,
training programs and skills transfers planning

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Solution Capabilities 10 HR management
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2 Fixed assets
3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
management
10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
and connectivity
10.5 Training management
10.5.1 Training budgets
• Budget wizard to define training plans and budget
• Training needs, requests and auto detection
• Gross training costs calculation, budget control
10.5.2 Training programs
• Training path, organisation and tracking of training actions
• Training catalogue accessible within self-service portal
10.6 Appraisals and interviews
• Appraisal of goals and achievements
• Performance assessment tools
• Skills review and training requests collection
• Provides a framework trough the self-service portal
for an interactive dialogue
10.7 Profit sharing
• Involve and reward employees in the company successes
and performance
• Calculate the distribution of incentives and profit-sharing
between employees
• Publish automated letters to rewarded employees
10.8 Expenses management
• Expenses life cycle management
• Online forms and refund procedure
• Promote, check and control travel expenses policy
• Full process of approval workflow, payment and accounting
10.9 Analytics, reporting, dashboards
• Built-in decision making tools with ability to query from any level:
company, subsidiary, branch and any module
• User dashboards and intelligence with standard KPIs covering
workforce, contracts, attendance, leave, compensations, etc.
• Library of predefined reports that centralise data and delivers on
demand
• Extensive library of business-oriented statistical reports
10.10 Self-service portal for employees & management
• Allows employees to interact with their data: employee record,
leave, balances, schedules, expense claims, training requests,
individual training programs, interviews, etc.
• Real-time access to key monitoring functions: leave, contact
details, skills, etc.
• Accelerates dialogue between back offi ce and subsidiaries
• Managers benefit from a global view of team and workforce
• Simple tracking of requests
• Ease of exchange processes from payroll preparation
to performance reviews

Sage X3
11 Reporting and
business analytics
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2 Fixed assets
3 Sales management
4 Customer service
5 Purchasing
7 Manufacturing
management
10 HR management
11 Reporting and
business analytics
12 User workspace
13 Mobile web apps
and connectivity
11 Reporting and business analytics
Sage X3 provides a large set of features enabling users to analyze
data in a self-service manner and to take the right decisions. See
“Administration and support” chapter for more detail.
For companies that want to go further, Sage X3 is able to connect
with any Business Intelligence technology. Two solutions are
available as options with Sage X3 and presented below.
11.2 Sage Enterprise intelligence (SEI)5
1 General presentation
• Full Business Intelligence framework, integrating reporting,
dashboarding and budgeting features
• Powerful Excel add-in enabling the use of Excel as a client
• Available on workstation and mobile devise
• Sage X3 Integration
2 Main features
• Scope
—— Multi-data source
—— Real-time data / Online analysis
—— OLAP processing
—— Excel integration (Full synchronization)
—— Operates on mobile devices
• Main functions
—— Reporting, Dashboarding and KPIs
—— Financial reporting and consolidation
—— Budgeting
• Analytical functionality
—— Slice & dice
—— Drill-down/drill-up through transactional data
—— Filtering and grouping
—— Sorting and ranking
—— Queries and formulas
—— Geospatial analysis
—— Exceptions and alerts
• Usability
—— Intuitive Web user interface
—— User self-service analysis
—— User self-service design of new report and graphics
—— Dynamic data visualization (charts, gauges, maps)
—— Search engine
—— Automatic distribution of reports and analysis
—— HTML, Excel, PDF export
3 Integration within Sage X3
• Ready-to use example of data cube dedicated to sales
• Ready-to-use examples of processes and templates
• Audit trail from templates to Sage X3
5
This feature is not available in all regions at the same time. Please consult with a local representative for details about your situation.

Sage X3 Solution Capabilities

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