Seamless customer experience across different channels is a goal banks are striving for. Find out about their progress to complete digitisation of banking services! For an in-depth report, visit digitalbanking.asseco.com.
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Seamless Customer Experience
1. SEAMLESS
CUSTOMER
EXPERIENCE
Contemporary banking must balance and connect
customer experiences gained across different
channels, both traditional and modern. Discover
what the bankers in SEE say about this!
Different channels available
but the initiated task must
be completed within
the same channel
Channels are operated
independently of one another
Channels are interconnected
to enable seamless customer
experience
53%
The sign-up process is
the most delicate moment
in business transactions
with a customer.
Its complete
digitisation is the
future of all banks.
SEE banks with completely
digitized sign-up exist only
in Croatia and Serbia.
When are banks planning
to make this move?
28%
19%
43%
35%
22%
in 2 years
no plans
don't know
Download the full report at digitalbanking.asseco.com
DIGITAL TRANSFORMATION IN BANKING