This communication in health and social care is explore the use of Information and Communication Technology (ICT) in health and social care.

1. Communication in
Health and Social
Care
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2. Table of Contents
Be able to explore the use of Information and Communication
Technology (ICT) in health and social care :
1. Introduction
2. Assess and use standard ICT software packages to support
work in health and social care.
3. Analyze the benefits of ICT in health and social care for
users of services, care workers and care organizations in
health and social care organizations.
4. Analyze how legal considerations in the use of ICT impact
on health and social care.
5. Conclusion
6. Referencing
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3. Introduction
 Communication is a very important aspect of our day-to-day lives.
It is important to share our thoughts and feelings and it can be
done by communication. There are many types of communication.
A person can communicate directly or in an indirect way. There is
an importance of effective communication for every dimension of
work. In health and social care, it is necessary to communicate in
an effective way so as to maintain healthy relationship with
management, friends, family, colleagues and other people. It helps
in providing right information at right time. ICT plays an important
role in communication at health and social care organization as it
has various tools that provides an ease to communicate in an
effective manner.
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4. 3.1 Assess and use standard ICT software packages to
support work in health and social care.
There are some standard ICT software that provides
assistance in health and social care like database,
spreadsheet, internet, intranet, e- mail etc. These applications
have their own features and roles. Information and
communication technology is a wide term that includes
communication tools like radio, television, cell phones etc. as
well as services associated with them like videoconferencing
and distance learning. Different technologies that is helpful
for health and social care organization are-
 Technologies for storage
 Capturing technologies
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5.  Communication technologies
 Display technologies
 Processing technologies
It is necessary to provide right information at right time to right
people and it requires customization by that information is send
to only desired people. Some standard applications that are
widely used are-
 Database software- It helps in managing the data.
 Presentation software- It is used for making presentations.
 Graphic software- It is used to create and edit images.
 Desktop publishing- It helps in producing newsletter,
magazines, notices etc.
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6. Internet has been proved as one of the most important
source for communication as it has a network that helps an
organization to share information and communicate with the
help of e- mails, bulletin boards, database etc. It assists an
organization to share messages and data to a distant location
from anywhere. It provides a large variety of information to
social and health care organization and allows access on
medical journals. It gives information about side effects of
any treatment.
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7. 3.2 Analyze the benefits of ICT in health and social care for
users of services, care workers and care organizations in
health and social care organizations.
There are many benefits of ICT in health and social care for users
of services, care workers and care organizations in health and
social care organization.
Benefits to users-
 ICT helps users in the administration of treatments.
 It provides an efficiency in the process of administration
 It ensures the accurate records
 It helps in communication process
 It assists in maintaining an independent environment.
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8.  It helps in satisfying the needs of an individual
 It ensures satisfaction at workplace (Berger, 2014)
 It gives provision for better quality services
 It helps in making task more simple.
Benefits to care workers-
 It helps in setting flexible working hours.
 Workers get more time for their family and friends.
 Workers are not pressurized by the boss.
 Safe working environment.
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9. Benefits to organization-
 There are expert systems like MYCIN to aid diagnosis and
internet sites.
 They can maintain a database related to side effects of drugs
 They can maintain records of the patients.
 An organization can have systems that are controlled by
computers like MRI, CAT etc.
 They can keep records of patients in an electronic form.
 They can use distributed medical databases. (Bovée and Thill,
2000)
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10. 3.3 Analyze how legal considerations in the use of ICT impact
on health and social care.
There are many legal considerations that are used in
health and social care. According to different researchers,
the success of ICT only depends upon the cultural
relevance of an application. Health care professionals
should have a cultural understanding and practices that
can support the evolution of ICT as it has not been
adopted by every culture. ICT is very helpful for health
and social care organizations but its success depends
upon the broad adoption of technology. High focus is
required in diagnosis and health monitoring area because
these are the segments where there is a high
requirement of ICT.
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11. Cutting down budgets in health and social care area results
in high development gap. Use of ICT enables an organization
in delivering necessary information to people related to
healthy lifestyle. It provides latest tools for preparing new
medicines.
Social and ethical issues related to ICT should be considered
by professionals. They should ensure the privacy of the
medical data and records of patients. They should also follow
the laws related to employee’s health and mental capacity.
They should learn the use of new technology in providing
services under health and social care.
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12. Conclusion
ICT plays an important role in communication as there are
many hardware and applications that helps in an effective
communication. It assists an organization in proper database
management and sharing of information in a customized way.
There are some laws, code of practice and charters which
consists of certain rules and regulations that are required to be
followed by an organization
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13. Referencing
Books:
 Barad, D. (2008). Improving communication skills. Jaipur:
Paradise Publishers.
 Berger, C. (2014). Interpersonal Communication. Berlin: De
Gruyter Mouton.
 Bovée, C. and Thill, J. (2000). Business communication today.
Upper Saddle River, N.J.: Prentice Hall.
 Connolly, M. and Ward, T. (2008). Morals, rights and practice
in the human services. London: Jessica Kingsley
 Kroløkke, C. and Sørensen, A. (2006).Gender communication
theories & analyses. Thousand Oaks, CA: Sage Publications
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