Having spent six months in New Zealand undertaking a research project on the topic, Dutch graduate student Astrid Bruursema is well placed to offer insights into the shape and scale of the FM industry in NZ. How do we stack up against the rest of the world? What are the significant differences? What are some of the developments we can expect to see in the future? And what will the impact of these be on the development of FM in this country, on FMANZ and on you as an FM professional? - Presented 4th May 2016 at the FMANZ Summit in Auckland, New Zealand Please send me a personal message if you want to receive an additional Word document. astridbruursema@hotmail.nl

2. 2/27

3. 3/27

4. CONTENT
4/27

5. 5/27

6. 6/27

7. NZ Government:
“All the assets which support the
primary business operation
of a company or organisation”
7/27

8. Moss, 2008 8/27

9. 9/27

10. 10/27

11. 11/27

12. 12/27

13. 13/27

14. 14/27

15. 14/27

16. 15/27

17. 16/27

18. 17/27

19. 18/27
New Zealand Australia The USA The Netherlands The UK
Attracting skilled staff x x
Low valued services x
Technology x x x x x
Cost management x x
Contract management x x
Cooperation x
Sustainability x x
Leadership x
Outcourcing x

20. 19/27

21. Supply Demand
Main service offerings Main sector coverage
Catering Commercial Property and Professional Services
Public services Education
Cleaning Energy and Resources
Consultant General Industry
Environmental Government
ICT services Hospitality, Tourism, Sport and Entertainment
Mechanical and Electrical Health and Aged-Care Facilities
Procurement ICT and Technology
Property Services Residential
Security Retail and Wholesale
Total FM provider Transport and Logistics
Other Other
20/27

22. 21/27

23. 22/27

24. 23/27

25. 24/27

26. 25/27

27. 26/27

28. 27/27