The document provides an overview of a publisher's global supply chain business architecture. It describes the enterprise view of the supply chain network including suppliers, publishers, customers, and supply chain models. It then details the key capabilities and business processes across planning, sourcing, delivering, and customer service functions of the supply chain operations.
3. 3
Supply Chain models deliver products and services across
different customer segments
Supply Chain Models
Make to Order
Make to Stock
Assemble to Order
Assemble to Stock
Configure to Order
Product and Delivery
Models
Products
•Digital
•Print
•Media
•Kits
•Purchased Products
Services
Rights
Delivery Models
•Direct Sale
•Wholesale
•Sale to retailer
•Sale to rental
•Digital access
•Subscriptions
Customers
Business
Segments
• School
• Higher Education
• Professional
• International
Customers
• Institutional
• Students
• Professors
• Distributors
• Retailers
5. 5
Supply Chain Enterprise Model
•Policy / Process
•Physical Infrastructure
•Technology
•Organization
•Plan
•Source
•Deliver
•Service
•Sourcing and Distribution
Network
•Deployment Strategy
•Performance Management
& Metrics
•Products and Services
•Business Units
•Business Models
•Customer Segments
•Differentiated Supply
Chains
Strategy Architecture
InfrastructureOperations
6. 6
Supply Chain Operational Model
BusinessFunctionalityandCapabilities
Plan Source Deliver Service
• Demand
Planning ( FG
and Paper )
• Supply planning
( FG and Paper)
• Demand and
Supply
Balancing
• Product
specifications (
PPB)
• Product Cost
Estimation
• Generate PO
• Goods Received
• Finished good QC
and QA
• Invoice processing
• Vendor
Management
• Vendor Selection
• Warehouse
Management
• Transportation
Management
• Assembly
• Physical delivery
• Digital delivery
• Digital access
• Customer Mgmt.
• Product Mgmt.
• Order Mgmt.
• Digital
Provisioning
• Billing
• Payments
• Returns
• Technical support
• Self service
support
SC Models
Level 1
Capabilities
Level 2
Capabilities
Make to Order
Make to Stock
Assemble to Stock
Assemble or Configure to Order
7. 7
Supply Chain Plan Capabilities
Demand
Planning
Sales Data
Collection
Sales Data Analysis
Marketing forecast
Forecast adjustment
Final Published
forecast
Comparing forecast
with actual
Supply
Planning
Stock on hand
Reorder / reprints
• Lead times management
US and International
suppliers
Capacity
Planning
Data Collection
Time series forecast
Event forecast
Consensus forecast
Variance reporting
Demand
Supply
Balancing
High Activity / low
activity schedule –
staffing
requirements
High storage / low
storage schedule –
storage
requirements
8. 8
Supply Chain Make or Source Capabilities
Product
specifications
(PPB)
Assign Paper Type to
ISBN
Manage Print, Bind
and Other specs
Manage Non-Book
(kits, media,
packaging) specs
Specification data
exchange – XBITS
and MHE standards
Specification import
Vendor
Management
Preferred Vendors
Non preferred
Vendors
Vendor rating
(reporting an metrics)
Vendor terms and
pricing
Contract Management
- Sourcing and RFP
Cost
Estimation
and Vendor
Selection
Manufacturing cost
estimation
Automated Estimation
Price scale
maintenance
Non scale price
management
Vendor discounts
Alternate vendor
identification
Generate PO
Single line PO
Single vendor PO
Multiple vendor PO
MH Inventory Paper
PO and No Value PO (
inventory transactions)
Blanket PO
Transmit PO – XBITS
Support
Goods
Received
FG Inventory
Paper
inventory
• Allocation of
Demand
• Usage/Relieve
Inventory
• Inv. Transfer
• Inv.
Destructions/S
crap
• Inventory
Returns
• Inventory Sale
• Age of Inv
Tracking to PO
QC and QA
External
Kitting
Sub-inventory set-
up and control
Component receipt
and consumption
Vendor Receiving
Auto-receipt of
component (if
produced at kit
vendor)
Paper
Procurement
& Control
Paper Item
Master
• Specification
s
• Set-up and
location
assignment
• Item Types
Paper
Demand
• Approving
Special
Order Paper
Allocations
• Reporting on
Paper
Allocations –
Firm and
Tentative
• Maintain
Paper price
Invoice
Processing
Invoice receipt and
capture
Invoice validation (
receipt and cost
tolerance)
Release to AP
9. 9
Supply Chain Deliver Capabilities
Assemble to
Order (Custom)
Build custom
products
•Combo
•PTO
Manage
finished
content
Print on
demand
Assemble to
stock (Kits /
Assembly)
Internal
assembly
• Pick to
Stock
• Combos
External
assembly
Transportation
Assignment
MHE Defined
Rules
Customer
Defined Rules
Customer
Pick up
Physical
Delivery
Inventory and
warehousing
Inbound transport
Receipt of goods
Inventory
destruction
Inventory
transfers
Returns
Backorder
processing
Drop Ship
Oder fulfilment
• Pick
• Pack
• Ship
• Transport
Depository and
Consignment
warehousing
Digital delivery
Assemble
components
Configure
products
Package
• Subscription
bundling
Deliver
• Across
multiple
platforms
Digital access
License
Management
• Generate
• Authorize
• Activate
• Suspend
• Revoke
Access
Management
• Activate (Enable
and grant access)
• Manage reliability,
availability and
performance
• Terminate Access
• Suspend Access
• Reinstate Access
Identify
Management
• Create identity
• Authenticate
• Authorize
10. 10
Supply Chain Customer Service Capabilities
Customer
Management
Customer
Contact
Quotes
•Price
•S & H
Sampling
Billing
Customer
Account
Maintenance
Product
Management
Item Master
maintenance
• Internal and
External items
• Physical
• Digital
• Physical and Digital
bundles
Pricing
• Rules for BU,
Division and
Customer
• Dynamic Pricing for
subscriptions
Discounts
• Contracts
• Promo codes
• Free with order
Order Entry
Sources
• Manual
• Web
• EDI
TMS Rules
Substitutions
Order
Processing
Order Holds
• System applied
– rule based
• Manual –
during order
entry by keyer
Customer
validation
Part and
Quantity
Validation
Pricing validation
Shipping / billing
address
validation
Credit
processing and
approval
Future ship dates
Master Code
Holder
Fraud Review
Billing and
Payments
Invoicing
• Single Invoice
• Summary
invoice
• eInvoice
• Self service
Subscription
billing
• Automatic
renewals
• Flexible
renewal
options
Payment
Processing
• Remittance
addresses
• Credit Card
• Drop box
Returns
Processing
Return
Types
• Create
• POD
• Physical
• Digital
• Combo
Return
Authorization
Returned goods
receipt
• Salable
• Destruction
Credits and
Adjustments
Service &
Support
Product
information &
Training
Service Failure
Resolution
Self service
channel support
(IVR)
Technical
Product Support
Web site support
11. 11
Supply Chain Business Process Model
BusinessProcessandSCModels
Forecast to
Plan
Procure to Pay Quote to Cash
Customer
Service
SC Models
Business
Process
Make to Order
Make to Stock
Assemble to Stock
Assemble or Configure to Order
Control
Plan
12. 12
Supply Chain services can be mapped to key Business
Management process
Forecast to
Plan
Data Collection
Generate
forecast
Review and
adjust forecast
Inventory
Planning
Supply Chain
Planning
Procure to Pay
Product Specifications
Estimation
Vendor Selection
Contract Management
Create PO
Inventory Receipt
Invoice Processing
Vendor communication
Payments
Quote to Cash
Catalog Management
Pricing
Quote creation
Order Entry
Order Processing
Order Fulfillment
Transportation and Delivery
Invoicing
Payment receipt
Returns
Customer
Service
Customer Management
Order Management
Product Support
Customer Self service
Reporting and Metrics Dashboards