The document outlines the services provided by a consulting group to help organizations with strategic planning, operations, customer and market focus, human resources, and financial management. It discusses how the group assists with leadership development, strategic planning, market segmentation, employee training, process management, and preparing financial reports and plans. The overall purpose is to help organizations improve performance across key business areas.

1. “ Winners don’t do different things They do things differently”

2. Project Profile

4. Operational Consultant

5. Assist in the following ways- Creating Leadership Strategic Planning Information & Analysis Creating Customer & Market Focus Human Resource Process Management Business Result

6. Creating Leadership ORGANIZATIONAL LEADERSHIP PUBLIC RESPONSIBILITY & CITIZENSHIP

7. ORGANIZATIONAL LEADERSHIP Financial Performance Employee Training /Inputs Customer Satisfaction Two-Way Communication

8. PUBLIC RESPONSIBILITY & CITIZENSHIP Abiding by Legal & Stationary Requirements

9. Strategic Planning STRATEGY DEVELOPMENT PROCESS

12. Strategic Objectives Strategy Deployment ACTION PLAN DEVELOPMENT & DEPLOYMENT PERFORMANCE PROJECTION

16. BREAK TIME

17. Creating Customer & Market Focus

18. 3.Creating Customer & Market Focus MARKET SEGMENTATION SURVEY FOR FUTURE REQUIREMENTS

19. PRIORITIES/ NEEDS GUEST PREFERENCES

20. COURTESY VISITS & CALLS COMMENT CARD SCORE

21. Information & Analysis

23. Human Resource

24. WORK SYSTEMS EMPLOYEE EDUCATION,TRAINING & DEVELOPEMENT EMPLOYEE WELL BEING & SATISFACTION Work Environment Employee Support Climate Employee Satisfaction

25. Design, Organize, & Manage work & jobs to promote cooperation & collaboration, individual initiative, innovation, flexibility, & to keep current with business needs Managers & Supervisors to encourage & motivate employees to develop & utilize their full potential in job-& career-related development/learning objectives Employee Performance Management System, including feedback to employee WORK SYSTEMS

27. EMPLOYEE EDUCATION, TRAINING, & DEVELOPMENT Balance short & long-term organizational & employee needs through Education & Training approach Seek & use input from employees & their supervisors/managers on education & training needs expectations, & design Deliver & Evaluate education & training In formal & informal education, training, & learning Design education & training to keep current with business & individual needs including how job & Organizational Performance are used in education & Training design & evaluation

28. Continued…… Address performance excellence in education & training including how employees learn to use performance measurements, performance standards, skill standards performance improvement, quality control methods, & benchmarking Reinforce knowledge & skills on the job Address key developmental & training needs, including diversity training, management/leadership development, new employee orientation,& safety

29. Work climate consideration & support to the needs of a diverse work force Enhance employees work climate via services, benefits, & policies. Selection of these Enhancements tailored to the needs of different categories & types of employees & to individuals EMPLOYEE WELL-BEING & SATISFACTION EMPLOYEE SUPPORT CLIMATE

30. WORK ENVIRONMENT Address & improve workplace health, safety, & ergonomic factors Identification of these factors by employees & improving workplace safety Identification of Performance measures &/or targets for each key environmental factor including significant differences based on different work environments for employee groups &/or work units

31. EMPLOYEE SATISFACTION Determine key factors that affect employee well being, satisfaction & motivation Formal/informal assessment methods used to determine employee well being, satisfaction & motivation. tailoring of these methods/measures to a diverse workforce& to different categories & types of employees Relating assessment findings to key business results to identify work environment& employee support climate improvement priorities

32. Process Management

33. Quality circle Zero Defect Product Procurement of Staff

34. Business Result

35. Key Resulting Area Financial Report

36. Financial Advisor

39. Thank You