11. Southwest Airline streamlines operations which results in low fare
and customer satisfaction. The airline takes several steps to save
money and passes the savings to the customers through low
fares!
34. With such stability, It makes decisions and
adjusts policies which other burdened
airlines may not be able to make.
35. • Other airline companies pride themselves more
on service.
• Their ticket prices are not cheap.
• They generate huge revenues from the elite
people.
36.
37. Firstly, Southwest Airlines has to run their
flights even if only half of the seats are full.
In that case the airlines have a risk of earning
really low revenue!
38. Secondly, South West Airlines is at constant
price wars with its competitors.
Sometimes South West is forced to keep the
prices of tickets really low!
39. “Our fares can be matched; our airplanes and routes
can be copied. But we pride on customer service.”
-Sherry Phelps, Director of Corporate Employment