Organizational Behavior A Practical Problem Solving Approach 2nd Edition Kini...
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How Leaders Create Accountability Webinar
- 1. How Leaders Create ACCOUNTABILITY
- 2. WHAT IS IT ACCOUNTABILITY WHY IT MATTERS HOW TO CREATE
- 3. WHAT IS IT ACCOUNTABILITY WHY IT MATTERS HOW TO CREATE
- 4. what’s the difference between RESPONSIBILITY ACCOUNTABILITY taking ownership of activities taking ownership of results
- 5. Accountability is taking ownership of results and working to improve future results. menti.com
- 6. WHAT IS IT ACCOUNTABILITY WHY IT MATTERS HOW TO CREATE
- 7. “it’s not my problem Sure glad that hole isn’t at our end.
- 8. • Missed deadlines • Employees expect managers to solve problems • Finger pointing • Lack of trust & cooperation • “Us” vs “Them” • Managers don’t address poor performance • Defensiveness to feedback • Making excuses FRUITS OF LOW ACCOUNTABILITY
- 9. • Doing whatever it takes to achieve the mission • Suggesting solutions to managers • Regularly reporting progress • Managers address poor performance • Going out of their way to assist colleagues • Integrating lessons learned into SOPs • Request feedback • Trust & cooperation FRUITS OF HIGH ACCOUNTABILITY
- 10. EXECUTION MACHINE Demonstrate Personal Accountability Build Accountable Relationships Create Conditions of Organizational Accountability Goals Results Goals can only be achieved to the degree of ACCOUNTABILITY demonstrated.
- 11. WHAT IS IT ACCOUNTABILITY WHY IT MATTERS HOW TO CREATE
- 12. What would you prefer to learn about? 3 Habits of Developing PERSONAL ACCOUNTABILITY 4 Habits of Building ACCOUNTABLE RELATIONSHIPS Creating the 6 Conditions of ORGANIZATIONAL ACCOUNTABILITY www.menti.com
- 13. You can’t inspire others to be accountable until you become a SHINING BEACON of accountability yourself.
- 14. THREE HABITS of Personal Accountability Don’t Blame 1 Blame kills accountability Look in the Mirror 2 Acknowledge your part in problems Engineer the Solution 3 Fix the process, not other people
- 15. THREE HABITS of Personal Accountability Don’t Blame 1 Blame kills accountability Look in the Mirror 2 Acknowledge your part in problems Engineer the Solution 3 Fix the process, not other people
- 16. Blame is a virus that kills accountable behaviours. • Initiative • Teamwork • Learn from Mistakes • Innovation • Accepting Feedback • Problem Solving • Wait Until Told • Deflect Blame • Hide Mistakes • Risk Adverse • Reject Feedback • Fight or Flight
- 17. THREE HABITS of Personal Accountability Don’t Blame 1 Blame kills accountability Look in the Mirror 2 Acknowledge your part in problems Engineer the Solution 3 Fix the process, not other people
- 18. DO YOU KNOW SOMEONE LIKE THIS?
- 19. If you are part of the system in which a problem was discovered, you likely contributed to the problem.
- 20. Any time you encounter a problem, first ask: “How may I have contributed to this problem?”
- 21. THREE HABITS of Personal Accountability Don’t Blame 1 Blame kills accountability Look in the Mirror 2 Acknowledge your part in problems Engineer the Solution 3 Fix the process, not other people
- 22. EXPLAINING PEOPLE-RELATED PROBLEMS Person Approach Human error is the cause of most problems Systems Approach Human error is the consequence of bad systems
- 23. ORIGIN OF THE SYSTEMS APPROACH
- 24. Weak leaders ask ‘Who is to blame’? Strong leaders ask ‘Where did the system break down?’
- 25. Accountability is taking ownership of results and working to improve future results.
