Getting the most bang for your budget as well as ensuring your company is engaging and collaborating at peak proformance is tough. That's where Avaya solutions come in. In this deck SVP and GM of Avaya Collaboration Gary Barnett explains how our stable of software and products are the right fit for you business.

1. Gary Barnett
SVP and GM
Avaya Collaboration

2. Gary E. Barnett
SVP & GM, Collaboration
Momentum of Collaboration
and the Customer Experience

3. Top of Mind for Customers
We are significantly reducing our budget to
spend on new technology – we’re definitely looking
for the biggest bang for the buck.
~ Healthcare Company
Employees are using their Android phones and
iPads to access sensitive company information,
and we don’t have proper security protocol…
~ National Retailer
Our IT teams need to do more development –
but with fewer resources. And they have
to deliver faster!
~ Financial Company

4. Navigating Trends with Avaya’s Innovations
Time
Business
Values
PBX
SIP/VoIP
Voice
Flare
Experience
Video
Conference
Unified
Communication
Conferencing
Mobile
Business
Cloud
Collaboration
Convergence
UC VC
Contact
Analytic
Video
Awareness
Collaboration

5. Convergence of Enterprise and Contact Center
SMS Voice
Mobile Web Chat
Messaging
Customer Experience Speech Analytics
Networking Social
Web Chat
Multi-Channel
Mobile
Inbound Dialing
Speech Analytics
Video
SMS
Messaging
Video Customer Experience Outbound Dialing
Messaging Conferencing
Networking
Scripting
Platform Support
Inbound Dialing
Support
Social
Mobile Voice
Scripting
Platform Support

6. Connecting with Your Customers
Avaya
Messaging
Service
IP Office
Omnichannel
Customer Experience
Management
Outbound
Contact
Express
Collaboration
Environment

7. Avaya Messaging Service
DIFFERENTIATORS
• One Enterprise Number
• Security
• Cloud-based

8. IP Office
Cloud / Hosted
Contact Center
Virtualization
Video
Security
Connectivity
Management
Desktop
Integration
Endpoints
2,000 ???
Virtualization
Video
Security
Connectivity
Management
Desktop
Integration
Endpoints
9.0 Future
DIFFERENTIATORS
• Scalable
• Virtualized
• Cloud-ready

9. Outbound Contact Express
• Full Stack, Single Vendor
• Turnkey Design
• Customer Information Access
Networking
Collaboration Platform
Predictive Outbound Dialing
Scripting Engine
Security
Speech Analytics
DIFFERENTIATORS

10. Omnichannel
Customer Experience Management
DIFFERENTIATORS
• Manage Inbound, Outbound,
any Media from Single Platform
• Drive Engagement across Most
Relevant and Effective Media
• Optimize Enterprise Contact
Center Resources at any Scale

12. Collaboration
Environment

13. Why Avaya Collaboration
Environment?
Event-Driven
Outcomes
Avaya Aura®
Collaboration Environment
Broker
The need to broker relationships
A Single Application Platform
between people, media, devices and events
Inbound Call
Emergency Request
Fraud Detection
Social Media
Inventory shortage
Business Events
SMS Control
Video Control
Work Assignment Context Store
Email Control
Speech Search
WebRTC
Dynamic Team Formation
Multi-channel
broadcast
Contact Intercept
Collaboration
Designer
People, Media, Devices

14. It’s so easy . . .
. . . a business executive can do it.

15. Personal Assistant
Seamless Transfer

17. Call Intercept
Call Forking

18. 1-415-222-2222
Walter White, CEO, Widget, Inc.
1-408-562-3890
1-408-562-3890
1-408-562-3890
Answer End Call
1-415-222-2222
Walter White
CEO, Widget, Inc.
2:16
Thursday , February 27
Walter White, Widget Inc.
Interested in buying 1M
yellow hazmat suits. Wants
to talk more about its durability.
public final void callIntercepted(final Call call) // invoked when call comes in
{
Participant callingParty = call.getCallingParty();
Participant calledParty = call.getCalledParty();
logger.fine("Call from " + callingParty + " to " + calledParty);
// lookup and gather customer information
String custNumber = callingParty.getHandle(); String sms = custInfo.getSms(call);
List <String> smsDest = custInfo.getSmsDest(call);
// form and send SMS message
try {
logger.fine("Send SMS to: " + smsDest);
SmsRequest smsreq = SmsFactory.createSmsRequest(smsDest, sms);
smsreq.setSender(custNumber);
smsreq.send();
logger.fine("Sent SMS: " + smsreq);
}
catch (CollaborationBusException e1) { logger.error("Problem sending SMS ",e1); }
// let the call go through to its final destination
call.allow();
// lookup and gather customer information
String custNumber = callingParty.getHandle();
String sms = custInfo.getSms(call);
List <String> smsDest = custInfo.getSmsDest(call);
// form and send SMS message
try {
logger.fine("Send SMS to: " + smsDest);
SmsRequest smsreq = SmsFactory.createSmsRequest(smsDest, sms);
smsreq.setSender(custNumber);
smsreq.send();
logger.fine("Sent SMS: " + smsreq);
}
catch (CollaborationBusException e1) { logger.error("Problem sending SMS ",e1); }
// let the call go through to its final destination // lookup and gather customer
information
String custNumber = callingParty.getHandle();
String sms = custInfo.getSms(call);
List <String> smsDest = custInfo.getSmsDest(call);
// form and send SMS message
try {
logger.fine("Send SMS to: " + smsDest);
smsreq.send();
logger.fine("Sent SMS: " + smsreq);
}
catch (CollaborationBusException e1) { logger.error("Problem sending SMS ",e1); }
// let the call go through to its final destination
}
}

19. Dynamic Team
Formation

21. Simple and Easy to Build and Deploy Applications
Rapid creation of applications and services across
Unified Communication and Customer Experience Management
Applications
Employee
Dynamic Team
Formation
Avaya
Developed
3rd Party
ISV Developed
Corporate
Enterprise
Developed
Customer
Service
Avaya Aura® Collaboration Environment
Supported by Avaya Aura 6.2 Feature Pack 3
Media &
Services
Event Driven
Outcome
Collaboration Broker

22. THE NEXT
GENERATION
COLLABORATION
IS HERE

23. #AvayaEvolutions