1. A–Power
Špindlerův Mlýn
Czech Republic - 2012

2. Welcome to the first
Avaya – Nuance
CEE Contact Centre conference
Dušan Lehotský Peter Martiš
CEE Managing Director CEE Managing Director
Avaya Nuance

3. Why Avaya and Nuance together ?

4. Avaya – Our Company
Leaders in innovations delivering business
colaboration solutions focusing on the
customer experience and simplified
communications across any network
© 2011 Avaya Inc. All rights reserved. 4

5. © 2011 Avaya Inc. All rights reserved. 5

6. Business moved from the Age of
Information to the Age of Collaboration
 Access the right information with the right context faster
 Bring the right, dispersed people together more easily
 Communicate clearly across devices
 Make decisions more quickly
© 2011 Avaya Inc. All rights reserved. 6

7. Growing expectations of self-service
Online
COMPLEXITY
Supermarket
Tesco: 1/3 of
transactions
Hotels
Hyatt: 35%
Airlines of guests
Parking
Garage 55% of
ATMs check-ins
TIME
© 2011 Avaya Inc. All rights reserved. 7
7

8. Avaya Focus in CEE
Avaya as trusted advisor to our customers
Provide high quality services and support (presales &
postsales) to our customers together with our skilled
and experienced partners
Utilization of Regional power and expertise
Algotech Serbia Geomant Poland Nuance
Algotech Czech Kapsh Czech Soitron Czech
Alcasys Slovakia Kapsh Hungary Soitron Slovakia
Andra Poland Net54 Hungry Sprint Poland
© 2011 Avaya Inc. All rights reserved. 8

9. Nuance Focus in CEE
User-friendly self service and security
in Contact Centers
© 2011 Avaya Inc. All rights reserved. 9

10. Businesses Rely on
Avaya Worldwide
-
—Quote Source
Company XYZ
© 2011 Avaya Inc. All rights reserved. 10

11. Businesses Rely on
Nuance Worldwide
© 2011 Avaya Inc. All rights reserved. 11

12. Thank you for your participation
&
Wish you unforgettable experience
A–Power