Enabling user self-service of partner on-boarding, MFT flow requests and partner/flow lifecycle management is critical to sustained business efficiency and competitiveness. Attend this session and learn how to securely empower your users by integrating your MFT processes into ITSM tools such as ServiceNow and Remedy.

1. Jamie Berkoff
Director MFT/B2B Solution Consulting
Innovation Delivering Self Service
Integrating MFT Processes into ITSM Tools

2. axway.comaxway.com
Agenda
2
Shared Service Operating Models
Challenges with Shared Services
Shared Service with Self Service
Illustrations
Q&A
© 2019 Axway

3. imaginesummits.com
Why Shared Service?

4. axway.com
4
Shared Service Center of Excellence : The Mission
© 2019 Axway
Shared Service
People | Process | Technology
• Standard approach to exchange files
• Extensible to avoid custom development
Save Costs
• Enforced security rules on data exchange
• Operational visibility to avoid SLA risks
Reduce Corporate Risk
• Onboard faster
• Standard approach to reduce delays
Time to Revenue
• Consistent onboarding experiences
• Robust and reliable digital services
Improve Client Experience
B2B A-A Ad Hoc Collaboration

5. axway.com
5© 2019 Axway
Constantly asked “where is my file”
Head of
Operations My operational costs continue to rise
Head of Data
Transmissions
Our M&A activities increase complexity
Governance & compliance is difficult
LOB
Stakeholder
Client setup is taking too long
I have no visibility of file delivery
Application
Developer
I can’t easily consume MFT services
My dev/test cycles are short
File Transfer Shared Service
People | Process | Technology
B2B System to System Ad Hoc Collaboration
The New Reality
Creating a shared service has value but challenges exist

6. axway.com
6
What if we could extend the Shared Service and create Self Service?
What if…
The lifecycle of the trading partner could be managed by the LOB?
The LOBs could manage their own data exchange failures?
We could create value added differentiating experiences for your LOB’s?
Consumption went up but costs went down?
We could introduce Dev/Ops Practices?
© 2019 Axway

7. imaginesummits.com
Shared Service w/
Self Service

8. axway.com
8
How AMPLIFY enables self service
Lines of business can now easily
• Integrate their applications directly
• Build their own self service portals
API enabled services provides
• API Management layer of abstraction
• Core services documented and easy to use
API Abstraction
for Self Service
Focused Self Service Portals &
ITSM
Native Integration with Line of
Business Applications
B2B System to System Ad Hoc Collaboration
Onboarding Partner Management CollaborationFile Tracking
File Transfer
Product APIs
© 2019 Axway

9. axway.com
9
How Axway can help you get there faster
Flow Central is an independent repository ‘service’ for flow configurations.
• It provides an API platform to extend MFT solutions with API first approach and the ability to
configure and deploy file transfer patterns in MFT infrastructures.
• In combination with the AMPLIFY Catalog, this allows for headless MFT operations, more control
over the exposed APIs and an elegant self-service capability.
© 2019 Axway

10. axway.comaxway.com
Pre-Built Usage Patterns
Create MFT service
In Axway marketplace
• Download matching
MFT flow pattern
In Flow Central
• Import MFT pattern
into Flow Central
• Create MFT template
based on MFT pattern
• Deploy to AMPLIFY
Central
Accelerate the speed to create
Common MFT Service Patterns
© 2019 Axway

11. axway.comaxway.com
11
Share the MFT Service
Shared Service MFT out of the
business of partner onboarding
Enroll Partners
In Amplify Catalog
• Select MFT service
• The enrollment
deploys the
configuration on the
MFT infrastructure
© 2019 Axway

12. axway.comaxway.com
Integrate MFT Services with your own ITSM
12
Business Application Developers
access MFT Service API’s via
Catalog and integrate
• Documented
• Self Service Registration
• Take the burden off the core
MFT team
© 2019 Axway

13. axway.com imaginesummits.com
Use Case Example

14. axway.comaxway.com
Use Case Illustration:
MFT Service to Receive and send files to the Billing App
14
Billing App
Complexity of provisioning Assets to the underlying components eliminated
Self Service MFT for BU Relationship Personnel and/or App Developers
© 2019 Axway

15. axway.comaxway.com
AMPLIFY
Flow
Central
Use Case Illustration
15
Why
Barbara
Business Manager @ ACME
Isabelle
Integration Specialist @ ACME
Create new
MFT service
Express requirements for receiving
invoices file from partners
Enroll partners into
new MFT service
Receives Zip files
containing invoices
from partner
1
5
3
Publish the MFT service
0
2
4Provision new enrollments
Deploy configuration to
technical components
6
ACME
Billing
app
Partner’s
App
ZIP File exchanges
AMPLIFY
Catalog
ACME
MFT
endpoint
© 2019 Axway

16. axway.comaxway.com
Shared Service : Key Takeaways
Shared
Service
Avoid Shadow IT
Cost Efficient
More Secure
Self
Service
Predictable Shared Service Cost Model
Design API First
Increase Adoption
ST, B2Bi, CFT Remain Core
Flow Central for API First Design
Unified Catalog for Self Serve
Axway
AMPLIFY
Platform
Here To Assist!
Discovery and Vision Workshops
Capabilities Education and Awareness
© 2019 Axway

17. © 2019 Axway | CONFIDENTIAL
Thank You