IT downtime costs organizations thousands of dollars per minute, in revenue and lost productivity, while also impacting customer experience and brand reputation. Automation helps reduce the time to resolution, the negative impacts on businesses and improve service availability. Learn how Everbridge and Ayehu are taking automation to the next level by stitching IT alerting and remediation to allow response teams to trigger remediation actions directly from an incident notification–from any device, anytime, anywhere.

1. Bridging Alerting and Remediation
for Even Faster Service Restoration
starting in

2. Guy Nadivi
Director,
Business Development
Peter Lee
Director,
Professional Services
Today’s Webinar is Presented by:
Vincent Geffray
Senior Director of Product Marketing
Manager

3. What Happens When Things Go Wrong With IT ?
Frustrated Users
Employee Productivity
Revenue Loss
Bad publicity, Brand Damage
Customer/user frustration

4. What’s The Cost of IT Downtime to Your
Business?
Ponemon Institute study shows that the
average cost of downtime is
$8,900 per minute
Which is more than
$500,000 per hour

5. When IT issues strike, your
teams need to restore
services as quickly as
possible.

6. Identification Investigation Remediation Validation
Basic Incident Life Cycle
This can take hours….

7. Identification Investigation Remediation Validation
Resolving Incidents Even Faster
+
Bridging IT Alerting and IT Process Automation for even faster incident Resolution

8. How IT Alerting Helps?
IT Incident Response
Team
Stakeholders
Frustrated Impacted
Customers
• Targeted call/notification
• Multi-modal notifications
• Rules-based escalation
• On-call scheduling
• 1-click conferencing
• Secure messaging
• Auditing & reporting
• Self-service scheduling

9. Why Do IT Organizations Use IT Alerting ?
• Time to engage your IT experts by 75%
• MTTR by 30%
• Inbound call volumes by 70%
• Alert fatigue
• TCO
• IT costs

10. ITalerting.com
Enterprise-Grade IT Alerting, All-Inclusive
Everbridge is leveraging its very widely used and proven critical communications
platform to enable you to shorten the time to respond to critical assets at a lower cost
than most alternatives
automated, multi-modal notifications • rules-based escalation • 1-click conferencing • on-call scheduling • secure
messaging • auditing & reporting

11. How Can Automating Remediation Help?
83%
Quickly
remediating
service
disruptions
17%
Biggest Monitoring Challenges
For IT Pros
Baseline Magazine – August 30, 2016

12. Why are IT Organizations Automating Remediation?
People don’t scale very well

13. Automated Remediation Flow Illustrated
Alert
Open
Take Action
Automated
Remediation
Notification (#1)
Notification (#2)
Contact
Update
Close
Close

14. What Else Can eyeShare + IT Alerting Do?
Application / Service / Process / Server Restarts
Low Disk Space Remediation
Security Breaches
Automated Remediation
∞

15. Integrating with Your Infrastructure

16. Live Demo!

17. Questions?

18. Thank You!
Guy Nadivi & Peter Lee
guy@ayehu.com
www.ayehu.com
Vincent Geffray
Vincent.Geffray@everbridge.com
www.italerting.com