Recruitment and selection in PTCL

2. ORGANIZATION :
PTCL (Pakistan Telecommunication Company Limited)

3. Introduction
of
PTCL

4. Introduction
 Largest Telecommunication company of the country
 Provide landline , broadband ,Evo 3G & 4G and smart TV services
 1996 Pakistan Telecommunication Company Limited formed
 2001 PTCL launched mobile and data services subsidiaries by the
name of Ufone and PakNet respectively.

5. Cont…
• In 2006 PTCL was Privatized.
• Government Of Pakistan holds 62% shares of the company
while remaining were sold to Etisalat (26%) and general public
(12%).

6. Vision
Tobe the leading Information and Communication
Technology Service Provider in the region by achieving
customer satisfaction and maximizing shareholders'
value'.

7. Core Values
Professional Integrity
Teamwork
Customer Satisfaction
Loyalty to the Company

8. Customer Care Services
 PTCL has taken some good steps for customer care. You can go to PTCL website
where 24/7 live chat is available where you can found the solution of your
problems
 There is online complaint cell where you can register your complaint and can get
the results in 24 hours.
 SMS complaint and a number 1218 for registering your complaint s also
available.
 There is also a self service portal available on web where you can apply for a new
connection.

9. Recruitment
Process

11. RECRUITMENT NEEDS OF PTCL:
 Recruitment need are
of 3 types:
1. PLANNED:
2. UNEXPECTED:
3. ANTICIPATED:

12. Process of Recruitment:

13. PTCL RECRUITMENT PROCESS:
 Identify vacancy
 Prepare job description and person
specification.
 Advertising the vacancy
 Managing the response
 Short listing
 Arrange interviews
 Conducting interview and decision
making

14. METHODS
OF
RECRUITMENT

15. METHODS OF RECRUITMENT IN PTCL:
1.Internal Recruitment
 Job Posting
2.External Recruitment
 The internet
 Head Hunters(Employment Agencies/3rd parties)
 College Recruitment

16. CHALLENGES FOR RECRUITMENT
 Retaining millennials in
the workforce for
longer period of time
 Executive Hiring

17. Selection Process

18. Selection in PTCL
Procedure of selection:
 Pre-screening and shortlisting
 Selection test
 Employment interview
 Reference check
 Medical examination
 Final selection and appointment letter

19.  Pre-screening and shortlisting
Oracle
 Different selection tests in PTCL:
 GAT
MTO
 Case study
EHS manager
 Psychometric test
It judges the psychologlical make
up of the candidates.

20.  Cognitive test
Intellectual and mental aptitudes
 Motor test
Typing and driving skills
 Personality trait:
 X factor model (is also known as competency based model).
 This is only for PTCL employees.

21. Backgroud Check
and
Interview Methods

22. Background Check
 Credentials of candidate are verified through HEC.
 ID card and criminal record is verified through NADRA.
 Experience letter is verified from the respective
organization.

23. Interview Methods:
 There are three types of
interviews
 Structured Interview
 Unstructured Interview
 Semi-structured Interview

24. Interview Methods Used At PTCL:
 The use of interview method varies with different job positions.
 At PTCL they use semi-structured or unstructured interviews.
 For Management Positions:
Both unstructured or semi-structured interview.
 For Non-Management Position:
Unstructured Interview

25. Final Selection and Offer Letter:
 Job offer letter is given to
selected candidate.
 After the acceptance of
job offer by selected
candidate, the candidate
becomes an employee of
PTCL.

26. Medical Examination:
After offering offer letter candidate physical fitness
can be examined from
 CMH Hospital
 Fatima Memorial Hospital
 Rasheed Hospital

27. ORIENTATION

28. Definition of Orientation
“Employee orientation means introducing new employees to their
jobs, co-workers, responsibilities and workplace. Effective employee
orientation means to answers the question or concerns a new
colleague may have and make them ease comfort
ability to the organization.”

29. 3 main categories of orientation
process in PTCL
Non-
managerial
Employees
Senior
Managers
Summit Batch

30. TRAINING
AND
DEVELOPMENT

31. TNA (Training Need Analysis)

32.  Training Need Analysis in PTCL is conducted through 2 ways
 Types of Training
 Training Programs
ON the Job
Training
Off the job
Training
Telecom Staff
College Lahore
Cantt.
Telecom Staff
College Hari Pur

33. Types of training being offered at
PTCL:
 Initial Training for the new staff generally 3 to 6 months as per
designations at T.S.C Lahore / Hari Pur
 Refresher courses for exacting employee
 Endorsement training courses
 Special developing technology trainings
 Some times PTCL also sings with its supplier for foreign trainings.

34. Methods of Training and
Development:
 In-basket training
 Distance learning & video conferencing
 Computer-based training
 Virtual reality
 E-learning
 On-the-job training (OJT)
 Job rotation
 Mentoring & coaching
 Case study
 Behavior modeling
 Business games

35. RECOMMANDATIONS
AND
CONCLUSION

36. Recommendations
 Utilize an ATS (Applicant Tracking System)
 Only Include must-Haves in your job description
 Create a Referral Program
 Selection process should be free from biasness
 Use Tools to Eliminate Bias and Boost Efficiency
 AI (Artificial Intelligence) for screening can reduce your time per hire and
eliminate bias.
 Candidate rediscovery tools help you re engage past candidates.
 Chatbots, on the other hand, boost engagement in new candidates.
Conclusion
A Strong and Streamlined Recruitment Process Means Better Engagement

37. “Human Resources isn’t a thing we
do. It’s the thing that runs our
business.”
– Steve Wynn, Wynn Las Vegas

38. THANK YOU!