Develop your career in IT service management. Our range of professional certifications and books provide informed career development guidance whether you're starting out in this field or you are looking for the next career move. http://www.bcs.org/servicemanagement

2. What can we do for you?
IT service management

3. IT service management
“Introducing a best practice framework such as
the Information Technology Infrastructure
Library ITIL® is the ideal way to ensure an
organisation is best placed to deliver effective
service management.”
BCS, The Chartered Institute for IT

4. Professional Certification
bcs.org/servicemanagement

5. Foundation Level
•ITIL IT Service Management
–Gain an awareness of the key principles and models in the
ITIL service lifecycle.
•ISO/IEC 20000 IT Service Management
–Understand the content and requirements of this
international standard and the relationship with ISO
standards and ITIL best practices.
bcs.org/servicemanagement

6. Specialist
ITIL recognised complementary qualifications
that embrace COBIT®, ISO/IEC 20000,
SFIA/SFIAplus and ITIL® for specific roles:
•Service Desk and Incident Management
•Change Management
•Service Level Management
•Business Relationship Management
•Problem Management
•Supplier Management
bcs.org/servicemanagement

7. Intermediate
•ITIL Lifecycle modules:
(with a broad management / leadership focus)
–Continual Service Improvement
–Service Design
–Service Operation
–Service Strategy
–Service Transition
bcs.org/servicemanagement

8. Intermediate
•ITIL Capability modules
(for more detailed technical practice)
–Operational Support and Analysis
–Planning, Protection and Optimisation
–Release, Control and Validation
–Service, Offerings and Agreements
•ITIL Managing across the Lifecycle
bcs.org/servicemanagement

9. ITIL Expert
Perfect for IT service management professionals
who are interested in demonstrating an
advanced level of knowledge of the ITIL scheme
in its entirety.
It is gained by combining specific modules to
achieve the required number of credits.
bcs.org/servicemanagement

10. ITIL Master
The capabilities of IT service managers and
practitioners are tested at the highest levels.
“By selecting one or more real-world situations,
candidates must explain how they were able to
apply their knowledge of ITIL to implement real
solutions, and demonstrate the continued
effectiveness of the solution and its benefits to
the business.”
Official ITIL® Accreditor
bcs.org/servicemanagement

11. Publishing
bcs.org/itsmbooks

12. Books and ebooks
bcs.org/itsmbooks

13. Guides to IT roles
bcs.org/ITroles

14. Ebook series
bcs.org/ebooks

15. Further your IT service management career with us.