Your Workforce: What They Need, Why It Matters

#SAWLIVE
ANDREA WICKS BOWLES
© 2015 BRIGHT HORIZONS FAMILY SOLUTIONS LLC
As a Senior Consultant with Horizons
Workforce Consulting, Ms.Wicks Bowles
works with clients to enhance the effectiveness
of employee contributions through beneficial
talent management strategies and work/life
supports that meet the needs of the organization.
Ms.Wicks Bowles has successfully investigated workforce strategies, work/life
needs assessments, workforce planning projects, and ROI analyses for clients
across multiple industries and across the globe.

#SAWLIVE
THE EVOLUTION OF ORGANIZATIONAL
STRATEGIES FOR CONCEPTUALIZING THE
WORKFORCE TO INFORM PEOPLE PRACTICES...

LIFE STAGES

GENERATIONAL LENS

WELL-BEING

BENCHMARKING

68% OF U.S. EMPLOYEES SUFFER FROM
WORK OVERLOAD (UP FROM 54% IN 2013)*
*2014 State of the Workplace Productivity Report, Cornerstone on Demand

#SAWLIVE
WHATTHEY NEED
How are employees managing to be successful?
What are their challenges?
 Family care supports
 Opportunities for professional growth
 Flexibility/control

 Workplace supports/culture

#SAWLIVE
MANAGERS AND
SUPERVISORS
 54% of employees cite
Relationship w/Immediate
Supervisor
to job satisfaction
 Relationship w/Immediate
Supervisor was #2 of top five
EE Engagement Conditions
SOURCE: EE Satisfaction and Engagement-SHRM 2013

#SAWLIVE
WHY WHAT THE WORKFORCE
NEEDS MATTERS

#SAWLIVE
KAREN MATHEWS
Karen Mathews is the Director ofWorkLife
Services forWellStar Health System, a not-for-profit
integrated health system which consists of over
13,000 team members.
oversight
of worklife programs and service, and strategic
direction for the employer of choice initiative.
human resources
leadership team,WellStar has consistently achieved several recognitions as a great
place to work.
These include: CompaniesThat Care Honor Roll, Working Mother 100 Best
Companies,Top 50 Companies for the National Association of Female
Executives, Sloan Award for Business Excellence inWorkplace Flexibility, and
AARP Best Employers forWorkers over 50.

We areWellStar.
We believe in life well-lived.
13,500
team members
43,450
total surgeries
5not-for-profit hospitals
151
WellStar Medical Group
offices
950community affiliated
physicians
16 imaging centers
9,966
babies delivered
54.6%market share
7 urgent care centers
339,910
emergency visits
1,358
licensed
beds
1.4 million
WellStar Medical Group office
visits
3,221 nurses
1.4 million
area residents served
780 Physicians and advanced practitioners in the
WellStar Medical Group

#SAWLIVE
WHAT DOES IT MEANTO BE AN
Employer of Choice
Our people are
a strategic
priority
People are our
competitive
advantage
Reputation for
attracting and
retaining good
people
Our people
take personal
pride and
ownership for
our success

#SAWLIVE
KNOWYOUR PEOPLE
32% 50 OR OLDER
83%
17%
Workforce by Gender
Female Male
27%
42%
31%
1%
Workforce by Age
Up to 35 36-49 50-65 66+
83% FEMALE

#SAWLIVE
KNOWINGTHE EXTERNAL FACTORS
THAT AFFECTYOUR PEOPLE
 Challenging economy
 Local Atlanta environment (fast paced, metro
area - high smog)
 Kids have busy packed schedules every night
 Intense schedules at work and at home
 Expected and unexpected pressures of life

#SAWLIVE
KNOWWHAT A GREAT PLACETO
WORK LOOKS LIKE

#SAWLIVE
ENGAGEMENT
JOURNEY

#SAWLIVE
WHY IS WORKLIFE SO
IMPORTANT?
 Improved productivity
 Increased engagement
 Improved overall health
 Reduced stress levels
 Reduced signs of depression
 Reduced turn-over
 Recruit & retain top talent
 Help us become an employer of choice

#SAWLIVE
 WorkLife programs utilization rates
 WorkLife programs repeat users
 Employee engagement/trust scores
 Turnover and vacancy
 What our employees are saying
 Employer of choice award recognitions
HOWWE KNOWWE'VE
BEEN SUCCESSFUL

#SAWLIVE
FAMILY-FRIENDLY BENEFITS
 36 wks job-protected leave
 3 wks paid parental leave
 On-site child care centers
 $20,000 adoption assistance
 Infertility assistance
 Free on-site concierge service
 Back-up care for children and parents
 Building Families Program
 WellStar Cents Marketplace
 403b and pension plan

#SAWLIVE
MEASURING ROI

#SAWLIVE
In 2014: 225,000 Applicants for 3,000+ Jobs
VACANCYTREND

#SAWLIVE
TURNOVERTREND
Goal for 2015 - 12% or below

#SAWLIVE
SOLUTIONS AT WORK LIVE
& WEBINAR EVENTS
Solutions atWork LIVE 2015
April 14 17, 2015
Langham Hotel, Pasadena, CA
This invitation-only annual conference offers 3 days of learning and networking
with top employers across nearly every industry.
solutionsatwork.brighthorizons.com/saw-live
SIGN UP to hear about upcoming Solutions at Work webinars & live events
brighthorizons.com/newsletter

Your Workforce: What They Need, Why It Matters

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Your Workforce: What They Need, Why It Matters