19. “When you tell a story
about an apparently trivial
incident, it exposes the
entire fabric of your
character.”
Stephen Denning,
The Leader’s Guide to Storytelling
22. Developing Your Story
Sparking Action
Communicating Who You Are
Transmitting Values
Communicating the Brand
Fostering Collaboration
Taming the Grapevine
Sharing Knowledge
Leading People into the Future
23. ๏ Brand Stories provide a way for organizations
to tell their customers and employees who
they are, create brand experiences, and
encourage others to take action.
๏ Companies use a variety of ways to
communicate their brand story to their
customers.
๏ Brand stories create a shortcut for the
customer to become connected with the
brand.
Brand Stories
24. Brand Story Examples
๏ Employee Focus
๏ Customer Focus
๏ Product/Advertising Focus
๏ Cause-related Focus
๏ Interactive Media
25. Brand Stories
Employee Focus
• How did we get here?
Example: Sir Richard Branson
CEO Interview
• Gives a glimpse of the employee at work
Example: Fueled by Ramen
• How employees reflect the brand itself
Example: PIXAR, IKEA
• Real-life story of how employee
saved the day
Example: FEDEX
Employee to the Rescue
Mirroring the Brand
Hard Work Pays Off
26.
27. Brand Stories
Customer Focus
• Demonstrates customer success
stories
Example: Apple Shake
• Uses traditional customer testimonials
• Takes the reader to a new experience
Examples: Sheraton, Jones Soda
• Shows the customer’s viewpoint
Example: Wii
Success Stories
Experiences
Point ofView
Testimonials
28.
29. Brand Stories
Product/Ad Focus
• Tells its unique brand story
Examples: American Express, GEICO
• Uses a fable or story to define the brand
Example: Ariel Investments
• Creates memorable ads to tell a story
Example: Mac vs. PC and I’m a PC
Ad Stories
Once Upon a Time
Memorable Ads
30.
31.
32. Brand Stories
Cause-related
• Tells the story of community
Examples: Paul Mitchell, Kenneth Cole,Target
• Uses “green” to paint the picture
Examples: Clorox, Toyota
• Shows its values based on a closely
related charity
Examples: Silk Soy Milk, Vitamin Water
Community
Going Green
Giving Back
33.
34.
35. A Brand Story...
• Needs to build the brand
• Brings to life what is unique about the
brand
• Creates a stronger connection with the
customer and the brand
• Identifies the brand promise
• Builds a consistent message with the brand
identity
• Reflects a strong archetype
40. Creating Your Buyer Persona
Know Your Audience
• Do your research
• Define a specific “person”
• Demographics
• Psychographics
• Lifestyle
• Create a narrative
• Everyone on same page
47. The New Media
Tools to tell your story...
• Facebook
• Twitter
• YouTube
• Instagram
• Pinterest
• G+ Hangouts
48. Content Marketing
4 Tactics You Can Do Right Now...
• Know Your Audience
• Develop your Editorial Calendar
• Assign a Chief Content Officer
• Create Quality Content
• Become Purpose Driven
49. Become a Better Writer!
• Talk to One Person
• Write Great Headlines
• Start Strong
• Inject Personality
• Embrace Brevity
• Don’t Ask for Permission