Case Study: The BS25999 Experience: how BS25999 is delivering for HDNL?

1. How far have we travelled With BS25999 ? Version 2.0 Eddie Hill MBCI Head of Business Continuity – Shop Direct Group The receipt, sortation and distribution of parcels throughout the UK via “The HDNL 1 man and 2 man delivery depot operation”. 1

2. As the UK's largest dedicated home delivery and collection service HDNL is proud to deliver 300,000 parcels and large consignments in every postcode ... every day. 2

3. UK DEPOTS A UK wide challenge Area 1 Inverness Area 2 Area 3  6 regional stakeholders, 52 site Coordinators Aberdeen Area 4 Area 5 Oban  Induction training Area 6 Glenrothes Edinburgh  BIA’s, Risk Registers, BC Plans Glasgow Irvine Sunderland  Table Top Scenario Testing Omagh Carlisle Carrickfurgus Stockton  Site Audits Preston Blackburn Leeds Hull Rochdale Scunthorpe  Management Reviews Llandudno Warrington Chesterfield Lincoln Wrexham Nottingham Norwich S-on-Trent  Scope definition – Sep 2009 Corby Oldbury Kidderminster St Neots Ipswich Royal-L-Spa Hitchin Llanelli Woodford  Stage 1 BSI Audit Day – Oct 2009 Wembley Cardiff Romford Swindon Mitcham Reading New Cross Bristol Maidstone Gatwick Aylesham  Stage 2 BSI Audit Days. – Feb 2010. Yeovil Southampton Newhaven Newton Abbot I of W 3 Truro July 2009

4. UK DEPOTS How many miles ? …. Area 1 Inverness Area 2 My Group Business Continuity Team Area 3 visited every site, several times Aberdeen Area 4 covering an estimated……. Area 5 Oban Area 6 Glenrothes Edinburgh Glasgow Irvine Sunderland Omagh Carlisle Carrickfurgus Stockton Leeds Blackburn Preston Hull Rochdale Scunthorpe 18,500 Miles Warrington Chesterfield Llandudno  Lincoln Wrexham Nottingham Norwich S-on-Trent Corby Oldbury Kidderminster St Neots Ipswich Royal-L-Spa Hitchin Llanelli Woodford Wembley Cardiff Romford Swindon Mitcham Reading New Cross Bristol Maidstone Gatwick Aylesham Yeovil Newhaven Southampton Newton Abbot I of W 4 Truro July 2009

5. Why we decided to opt for formal BSI certification  Why re-invent the wheel ?  BS25999 represents Industry Best Practice 5

6. Why we decided to opt for formal BSI certification  A stick to beat reluctant middle managers with 6

7. Why we decided to opt for formal BSI certification  The competitive edge 7

8. Lessons Learnt….  Deliver a Business Continuity solution suitable for YOUR organisation  But, ensure you satisfy BS25999-2 or the BSI will expose weaknesses  Remember, it’s about your management system not your bespoke plans  The BSI representatives are not there to catch you out – they DO help  BSI Certification is only the start – maintain and challenge  Record your journey ( Meetings, decisions, continual improvement ). 8

9. Do exactly what it says on the tin…  Read (and use) the Part 2 Document  Satisfy all ‘SHALL’ statements  Use it as a checklist  Audit & Review against Part 2  THE BSI USE IT – YOU SHOULD. 9

10. How far have we travelled With BS25999 ? Version 2.0 Eddie Hill MBCI Head of Business Continuity – Shop Direct Group The receipt, sortation and distribution of parcels throughout the UK via “The HDNL 1 man and 2 man delivery depot operation”. 1

Case Study: The BS25999 Experience: how BS25999 is delivering for HDNL?

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Case Study: The BS25999 Experience: how BS25999 is delivering for HDNL?