The document discusses how universal banking is under threat of disruption due to technological changes that are driving innovation, lowering barriers to entry, and increasing competition. These changes are challenging the traditional business model of universal banks by enabling new types of competitors like peer-to-peer lenders and neo banks. However, the document also provides 10 tactics that universal banks can use to transform their business through digital transformation and adapting to these industry changes in order to remain competitive.

1. Why universal banking is under siege...

2. We live in interesting times.

3. Times of incredible change
COMMUNICATION
MUSIC
HOTEL
ARCHITECTURE
TRANSPORT
HEALTHCARE
TELECOMSFINANCE

4. Change driven by Technology Innovation.
BIG DATA
CLOUD
LOW COST
HIGH FIDELITY
INTERNET OF THINGS

5. WSJ: 25 Dec, 2012
Change driven by Technology Standards.

6. Change driven by Technology Cost.
BARRIERS TO ENTRY DOWN STARTUP COST and runnign

7. Change driven by Customers.
NEW
CHANNEL
PREFERENCE

8. ENCOURAGING
COMPETITION
DRIVING STANDARDS
REMOVING ADVANTAGE
Change driven by Regulation.

9. Change driven by Competition. Not them.
WSJ: 25 Dec, 2012

10. Change driven by Competition. But them.
P2P
NEO BANKS
MASS MARKET
WEALTH PURE
SMALL BIZ

11. Challenging Universal Banking as we know it.

12. Putting it on a slippery slope of commoditization.
High Cost 2 Serve
Subutilized Premisis
Addicition to People
Non standard processes
Entitlement Culture
Overreliance on walk ins / bys
Lifetime membership
Cheap Money High Margins Club
payments...deposits….lending….w
wealth (e.g. mPESA

13. 10 Digital tactics to save Universal Banking.

14. #1. Focus on
Unified Digital
Experience not
Omni Channel
#2. Pivot branches
from origination to
delivery & discovery
powered by social
conversations

15. #3. Focus
investment on data
and accessibility not
on banking systems
and infrastructure
#4. Ladder
investments and
prepare to acquire
startups

16. #5. Build Digital
First products and
move to Zero Ops.
#6. Drive Sales

17. #7. Join ecosystems
and master
co-opetition.
#8. Sweat the small
stuff and celebrate
the long tail of
innovation.

18. #9. Exploit privacy
and security
positioning with
customer.
#10. Redesign your
organization and
culture around
technology

19. Five ways to beat Universal Banks.
1. Move fast and break things (cause you can and they cant)
2. Find climbing partners
3. Defend your culture (if it is unique)
4. Play the long game
5. Be genuine about wanting to change the industry