6th BankTech Asia - Harry Singh's presentation

1. Managing Technology Risk
Harry Singh
VP Global Banking &
Financial Markets
BT

2. © BT Group plc
Proprietary and Confidential
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3. Customer Acquisition & Loyalty
Risk Regulation & Compliance
Security
Globalisation
Operational Effectiveness
and Efficiency
Customers tell us they face specific industry issues
© British Telecommunications plc
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4. Massive new regulations
GLBA
Act (US)
KEY
OTC Derivatives Reform (US)
Bank Secrecy Act (US)
RegNMS (US)
Major New
Existing
New
Volcker Rule
(US)
US Patriot Act
SEC Consolidated Audit Trail
Dodd-Frank Act (US)
Sarbanes Oxley Act
(US)
SIFI’S
BIS
(Global)
Basel II, III Capital BIS
(Global)
LEI
(G20)
EMIR OTC Derivatives (EU)
MiFID I, II, III MiFIR
(EU)
Electronic Comm.
FSA (UK)
Solvency II (EU)
CRD IV
(EU)
Single European
Payments (EU)
Directive on
Payment Services (EU)
European Consolidated Tape (EU)
US
GLOBAL & APAC
EU
FATCA
(US)
Market Structure
Business Conduct
Capital Adequacy
White House Cyber
Security (US)
“The top 100 FI’s will spend $100 billion a year by 2012 on
governance, risk and compliance frameworks “ Deloitte
MAS TRM
HKTR
Mly FS Act

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6. The 80:20 rule
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7. Reducing the risk on IT deployment

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A Changing Landscape

9. One common goal
Page 9

10. Ruthless standardization & integration

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Business capability model

12. © British Telecommunications plc
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Business capability model – identifying hot spots

13. Customer loyalty & retention

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Measuring customer satisfaction

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Financial Markets
Payments
Retail Banking
Insurance
Come & talk to us - booth #14 & 15