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Unlocking the power of Personal
Media in Enterprise

Richard Allen
February 2012
Agenda


   • Trends in the changing world

   • Personal Media examples

   • Our experience/research

   • Business case and where to start
Tablet devices are changing the way people study and work




                                                       Source
                                                     PwC, 2011
Users now spend more time ‘in-app’ than they do online




                                                            Source
                                                    comScore, Flurry
How is the way we work changing?
Devices in Enterprise, the Second Wave of Personal Media
Devices in Enterprise, the Second Wave of Personal Media


                             92% of Fortune 500
                            companies are testing or
                                deploying the iPad
                                   Tim Cook, CEO Apple, October 2011   When young employees first
                                                                           come across business-
                                                                         application screens, they
     People are demanding to use
     their own gadgets in their jobs.
                                                                            scream in horror
                                                                                  Willem Eelman, CIO Unilever


     Trying to thwart them is              futile
     The Economist, October 2011
Personal Media




Smart Phones                    Laptops

                    Tablets
Range of requirements
Using Personal Media to engage with new audiences & increase
engagement with the brand
Delivering security at the highest level within the Enterprise workplace


             ICSA
       Boardpad2
  iPad application
Tigerspike are seeing the move to enterprise globally


                               London


    San Francisco   New York
                                                    Dubai




                                                            Singapore




                                                                                      Sydney
                                                                        Melbourne




                                        Deloitte Technology Fast 50 - 2007, 2008, 2009, 2010, 2011
Tigerspike Personal Media in Enterprise Survey: October 2011


  SAMPLE
  Researched 120 CIO/CTOs

  OBJECTIVES
  To gain an understanding of the use of personal media & apps used
  To gain an understanding of the challenges used
Tigerspike Personal Media in Enterprise Survey: October 2011
What were the key findings from running the survey

              ````

                         95% view a
               moblised workforce as
                              useful     BYO becoming accepted.
                                               42% of those surveyed
                                       supported people’s own devices
      Key concerns are                               in the workplace
      Security &
      control 92%
We identified six key business benefits to deploying enterprise
personal media solutions

   Streamline and more efficient business processes

   Quicker and more informed decision-making

   Enhanced staff collaboration

   Faster and cheaper deployment than ETP platform development

   Smartphone and tablets can lower the cost of hardware acquisition

   Attract and retain the best staff
Moving towards a business case & execution: practical ways to
deliver bottom line benefits to business

                                                          Human Resources
                                                          • Staff Appraisals
                                                          • Training
                                                          • Employee & Manager self service
                                                          • Directory and information


          Sales Support
          • Capture sales orders
          • CRM database updates
          • Customer interaction (in-store, sales tool)
          • Stock/Inventory management

                                                          Productivity
                                                          • Expenses
                                                          • Time tracking
                                                          • Approvals
                                                          • Reminders
Business Intelligence dashboards allow you to view
your business data visually in a customisable interface



  Business Intelligence

  • Sales data
  • Marketing campaign metrics
  • Employee performance data
  • Inventory levels
  • Company News
Delivering security at the highest level within the Enterprise workplace


             ICSA
       Boardpad2
  iPad application
Real-time collaboration in meetings resulting in business efficiencies


             ICSA
       Boardpad2
  iPad application
Merck driving efficiencies in the sales process through a sales force
  tablet application

                           MSD
E-Detailer and Sample Ordering
               iPad applications
Increase in sales orders to date & timely accurate reporting


                           MSD
E-Detailer and Sample Ordering
               iPad applications
Map your current workflow & optimise it to drive efficiencies
Take the optimised workflow and build intuitive working tools
Key considerations – take the learning from the consumer world
and adopt for enterprise


   Who is your Target Audience?

   What do they want?

   The design and user experience is critical to success

   The service must have utility and a clear user proposition

   Get feedback and build a roadmap of features & functionality
Future proof by utilising technology that allows you to develop for
any platform




                    • Optimisation                     • Loose coupling from the data source
                    • Caching to improve performance   • Reuse
                    • Robust delivery                  • Speed to market
Future proof by utilising
technology that allows you to
develop for any platform
The bottom line impact – increases in revenue, asset utilisation and
accuracy in forecasting
       ````

          10% increase in the usability of data
              will lead to an increase of US$ 2.1 billion in
                                   total revenue every year



                                                     10% increase in mobility of
     10% increase in intelligence of                      data will lead to 7.28% in
   business data will lead to 18.5% in
   planning and forecasting accuracy                                 asset utilisation


                                                                                                                Source
                                                                           Calculation based on Fortune 1000 companies
                                                               (36,000 employees and US$388,000 in sales per employees)
One last thought on Personal Media & Personal Media in the workplace




      “ The experience is everything ”
Tigerspike has produced a series of whitepapers on Personal Media in Enterprise




       1.What is ‘Consumerisation of IT?’   2. Gaining a competitive advantage   3. Establishing an Enterprise mobility strategy2.
         NLOAD WHITEPAPER
Richard Allen
richard.allen@tigerspike.com

Americas                  EMEA                  Asia Pacific
448 W 16th Street         18 Buckingham Gate    Level 1
M&W 5th Floor, Suite 10   London                28 Richards Avenue, Surry Hills
New York NY 10011         SW1E 6LB              Sydney NSW 2010
+1 646 330 4636           +44 20 7148 6600      +61 2 9361 5132
americas@tigerspike.com   emea@tigerspike.com   asia-pacific@tigerspike.com

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Unlock the power_of_personal_media_in_enterprise

  • 1. Unlocking the power of Personal Media in Enterprise Richard Allen February 2012
  • 2. Agenda • Trends in the changing world • Personal Media examples • Our experience/research • Business case and where to start
  • 3. Tablet devices are changing the way people study and work Source PwC, 2011
  • 4. Users now spend more time ‘in-app’ than they do online Source comScore, Flurry
  • 5. How is the way we work changing?
  • 6. Devices in Enterprise, the Second Wave of Personal Media
  • 7. Devices in Enterprise, the Second Wave of Personal Media 92% of Fortune 500 companies are testing or deploying the iPad Tim Cook, CEO Apple, October 2011 When young employees first come across business- application screens, they People are demanding to use their own gadgets in their jobs. scream in horror Willem Eelman, CIO Unilever Trying to thwart them is futile The Economist, October 2011
  • 8. Personal Media Smart Phones Laptops Tablets
  • 10. Using Personal Media to engage with new audiences & increase engagement with the brand
  • 11. Delivering security at the highest level within the Enterprise workplace ICSA Boardpad2 iPad application
  • 12. Tigerspike are seeing the move to enterprise globally London San Francisco New York Dubai Singapore Sydney Melbourne Deloitte Technology Fast 50 - 2007, 2008, 2009, 2010, 2011
  • 13. Tigerspike Personal Media in Enterprise Survey: October 2011 SAMPLE Researched 120 CIO/CTOs OBJECTIVES To gain an understanding of the use of personal media & apps used To gain an understanding of the challenges used
  • 14. Tigerspike Personal Media in Enterprise Survey: October 2011
  • 15. What were the key findings from running the survey ```` 95% view a moblised workforce as useful BYO becoming accepted. 42% of those surveyed supported people’s own devices Key concerns are in the workplace Security & control 92%
  • 16. We identified six key business benefits to deploying enterprise personal media solutions Streamline and more efficient business processes Quicker and more informed decision-making Enhanced staff collaboration Faster and cheaper deployment than ETP platform development Smartphone and tablets can lower the cost of hardware acquisition Attract and retain the best staff
  • 17. Moving towards a business case & execution: practical ways to deliver bottom line benefits to business Human Resources • Staff Appraisals • Training • Employee & Manager self service • Directory and information Sales Support • Capture sales orders • CRM database updates • Customer interaction (in-store, sales tool) • Stock/Inventory management Productivity • Expenses • Time tracking • Approvals • Reminders
  • 18. Business Intelligence dashboards allow you to view your business data visually in a customisable interface Business Intelligence • Sales data • Marketing campaign metrics • Employee performance data • Inventory levels • Company News
  • 19. Delivering security at the highest level within the Enterprise workplace ICSA Boardpad2 iPad application
  • 20. Real-time collaboration in meetings resulting in business efficiencies ICSA Boardpad2 iPad application
  • 21. Merck driving efficiencies in the sales process through a sales force tablet application MSD E-Detailer and Sample Ordering iPad applications
  • 22. Increase in sales orders to date & timely accurate reporting MSD E-Detailer and Sample Ordering iPad applications
  • 23. Map your current workflow & optimise it to drive efficiencies
  • 24. Take the optimised workflow and build intuitive working tools
  • 25. Key considerations – take the learning from the consumer world and adopt for enterprise Who is your Target Audience? What do they want? The design and user experience is critical to success The service must have utility and a clear user proposition Get feedback and build a roadmap of features & functionality
  • 26. Future proof by utilising technology that allows you to develop for any platform • Optimisation • Loose coupling from the data source • Caching to improve performance • Reuse • Robust delivery • Speed to market
  • 27. Future proof by utilising technology that allows you to develop for any platform
  • 28. The bottom line impact – increases in revenue, asset utilisation and accuracy in forecasting ```` 10% increase in the usability of data will lead to an increase of US$ 2.1 billion in total revenue every year 10% increase in mobility of 10% increase in intelligence of data will lead to 7.28% in business data will lead to 18.5% in planning and forecasting accuracy asset utilisation Source Calculation based on Fortune 1000 companies (36,000 employees and US$388,000 in sales per employees)
  • 29. One last thought on Personal Media & Personal Media in the workplace “ The experience is everything ”
  • 30. Tigerspike has produced a series of whitepapers on Personal Media in Enterprise 1.What is ‘Consumerisation of IT?’ 2. Gaining a competitive advantage 3. Establishing an Enterprise mobility strategy2. NLOAD WHITEPAPER
  • 31. Richard Allen richard.allen@tigerspike.com Americas EMEA Asia Pacific 448 W 16th Street 18 Buckingham Gate Level 1 M&W 5th Floor, Suite 10 London 28 Richards Avenue, Surry Hills New York NY 10011 SW1E 6LB Sydney NSW 2010 +1 646 330 4636 +44 20 7148 6600 +61 2 9361 5132 americas@tigerspike.com emea@tigerspike.com asia-pacific@tigerspike.com