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Belgacom Enterprise Business Unit | Large enterprises




The uprooted enterprise.
Making the most of the any³-economy.
A tree can´t free itself from its roots
   Your company can. Thanks to ICT


                                                                   Let’s compare a hundred-year-old tree with a
                                                                   centenarian company. The tree will still have the
                                                                   same roots, branches and fruits after a century.
                                                                   But a successful business will have undergone some
                                                                   major changes during that same period. In those
                                                                   hundred years it will have adapted its old habits,
                                                                   systems and locations more than once.



2 | Belgacom Enterprise Business Unit | ICT for the any3-economy
s.
T.


      That’s why we call it the ‘uprooted enterprise’:    An uprooted enterprise is a company which
      a business which detaches from its traditional      has made a clean break with its historical
      roots and follows new paths.                        background. It evolves at the pace of the changing
      A tree doesn’t have that kind of flexibility, but   economical context.
      a business does. It is eager to make use of the     An uprooted enterprise uses ICT as an enabler and
      opportunities offered by the market. It sees        driver for sustainable growth and profit.
      challenges and accepts them.



                                                                                                               3
Your familiar business
   environment is changing.
   You opt for flexibility
   and mobility.
                                                                   We are living in the any3-economy: we work and
                                                                   communicate anywhere, anytime and anyhow.
                                                                   People and companies are working together closely,
                                                                   regardless of physical location, time or devices.




4 | Belgacom Enterprise Business Unit | ICT for the any3-economy
“Eleven channels are available for
                                                             customers to get in touch with the
                                                         bank. Regardless of where they are or
                                                        which device is available to them: their
                                                                banking activities never stop.”
                                                            Benoit Görtz, Head of IT Strategy &
                                                            Development Architecture at Dexia




This evolution is having a substantial impact on     and the Gulf States are also rapidly expanding.
all businesses. It affects every process and every   We are also moving from a product to a
relationship between staff, customers, suppliers     service economy.
and partners.                                        Familiar conventions are coming under pressure.
And, on top of this, the center of gravity of the    We are doing business across all national borders on
world economy is shifting to the East: China and     the internet, at any time of day. In this respect ICT is
India are becoming increasingly major players.       an enabler and driver for new business models.
The economies of countries such as Brazil, Russia


                                                                                                            5
Change brings new
   responsibilities.
   Environment and security
   as a choice.




6 | Belgacom Enterprise Business Unit | ICT for the any3-economy
“Green ICT is important to us.
                                                            We use green energy and work with
                                                                      low-energy LCD monitors.
                                                          Lights are automatically switched on
                                                         and off. Green technology is part of our
                                                                             corporate culture.”
                                                                    Kalman Tiboldi, CIO bij TVH




An uprooted enterprise goes for green ICT. It         It also attaches great importance to security,
guarantees products and services at the lowest        because new technology also entails new risks.
ecological cost. It works with green components in    That is why securing the ICT environment to the
order to deliver green products and services.         maximum extent is considered a top priority.
At the same time, an uprooted enterprise makes
sure that its employees travel only when absolutely
necessary, thus reducing its ecological footprint.



                                                                                                        7
ICT:
the basis of a new
business model




8 | Belgacom Enterprise Business Unit | ICT for the any3-economy
Internet companies are booming everywhere.
They are using the latest technological developments
and wrapping them up in an entirely new business model.
Service companies are turning to internet technology
en masse. Based on the technology, they succeed in
developing profitable concepts.




Mobility at                                                                                  “Staff have to be able to access
the speed of light                                                                        applications always, everywhere
                                                                                       and by means of any device. The new
An uprooted enterprise thrives on mobility.                                                 generation of employees thinks
Everyone in it is mobile: staff, suppliers,                                                       that goes without saying.”
customers and partners. An uprooted                                                              Luc Chauvin, ICT Manager
enterprise also mobilizes its processes,                                                         in the Flemish government
to make sure that they are available
worldwide. The whole world is its field
of action.
Traditional businesses – where all               ICT strengthens                                   Teamwork contributes
departments are housed in the same
building – are definitely outdated. R&D,
                                                 customer relations                                to success
production, back office, service centers,        ICT will help you improve the contact with        ICT is indispensable for allowing staff to
sales, marketing: un uprooted company            your customers, for instance by relying           work anywhere. At the same time, it is a
selects the ideal location, wherever that        more on automation.                               real challenge to keep field staff involved in
may be, for each individual task.                                                                  your enterprise.
                                                 A customer orders a book? This order
Today, mobility is the essence of everything     will automatically trigger a process              Another issue which can be supported by
that goes on in an enterprise. Everything        which controls the supply chain of all            ICT: by making the same functionalities
that exists in digital format is available at    partners involved.                                available to those mobile employees as to
the speed of light: orders, invoices, stock                                                        the office staff.
data, text, multimedia …
                                                 Technology
Flexibility through                              brightens up staff
                                                 The staff of an uprooted enterprise is also
technology                                       required to digest many changes. They
Thanks to the latest technology, an              are expected to be able to work always
uprooted enterprise can adopt a flexible         and everywhere with access to company
attitude in the new market environment.          applications and business data and by
It allows its activities to evolve smoothly at   means of any available device. A workplace
the pace of the market changes.                  is no longer a fixed physical location.

Customers want to be able to count on its        Employees do their work at the office, but
services immediately: ad hoc, user-friendly      also at home, at customer sites, on the
and at a fair price. They also want it at any    train, in the airport or a parking area along
location and with every possible device.         the freeway. They have access to company
                                                 applications wherever they go.
An uprooted enterprise provides its
services when customers ask for them.            Moreover, these applications have to be
In so doing, they also take the personal         simple, transparent and consistent. There
profile of these customers into account.         should be no difference in using them at
                                                 the office or “on the road”
                                                                           .




                                                                                                                                                9
The uprooted enterprise
connects business and ICT




Business and ICT are inseparable for an uprooted enterprise. That’s why
it is important to be able to count on a reliable ICT partner. A partner
who is able to mobilize your people, processes and data. To implement
the convergence between landline and mobile networks. To manage
your networks, infrastructure, applications and security alike. And
finally, to give advice about cost control and shifting to innovative
and green ICT.
Belgacom is, together with Proximus and Telindus, your ideal
ICT partner.




                                                              Belgacom Group
                                                              Facts & figures                    Social responsibility
                                                              •	 Belgian operator                •	 Every employee attends an
                                                              •		 Autonomous company                average of 34 hours of training
                                                                  public enterprise                 a year
                                                              •	 Convergent offer                •	 89% of employees attend at least
                                                                                                    one training a year
                                                              •	 International range of action
                                                                                                 •	 25% renewable energy
                                                              •	 Listed on Euronext
                                                                                                 •	 Special program for
                                                              •	 The Belgian state
                                                                                                    waste reduction
                                                                  owns 50% + 1 share
                                                                                                 •	 Special program for reduced
                                                              •	 17.500 employees
                                                                                                    power consumption
                                                              •	 EUR 6 billion turnover
                                                                                                 •	 84% of all purchase orders
                                                              •	 Net income EUR 800 million         are sent electronically




10 | Belgacom Enterprise Business Unit | ICT for the any3-economy
Belgacom Group                                       wants to close the digital gap between the
                                                     promotion of electronic services and a wide
                                                                                                     •	 Staff	&	Support	groups	together	all	of	the	
                                                                                                        transversal functions which support the
Belgacom is the leading operator in                  range of innovative applications.                  Group´s activities.
Belgium and has a broad experience
with different customer groups: private              Enterprise
individuals, professionals, companies
                                                     Business Unit                                   Strategy and mission
and institutions. Belgacom’s continuous                                                              Belgacom wants to be a preferred partner,
innovation has resulted in a comprehensive           The operational structure of Belgacom is        providing intuitive end-to-end solutions
range of products and solutions for landline         based on four pillars:                          which combine mobile telephony with IT
and mobile networks.                                                                                 and media. By means of these solutions you
                                                     •	 Private	clients	are	served	in	the	
Belgacom Group offers complete                                                                       can better organize and even enrich the
                                                        Consumer Business Unit.
quadruple-play solutions integrating                                                                 combination of your professional tasks and
                                                     •	 The	Enterprise	Business	Unit	of	             your private life. Belgacom also commits
landline and mobile telephony, internet
                                                        Belgacom Group fulfills the ICT needs of     to simplifying your ICT environment by
and television. The group is committed to
                                                        professional clients.                        offering managed solutions, with a quality
fulfilling the expectations of its professional
and residential customers.                           •	 The	networks	and	the	IT	services	            guarantee. Finally, Belgacom wants to be
                                                        are housed in a central unit: Service        the leading network-centric ICT service
Belgacom innovates in order to anticipate               Delivery Engine.                             provider in Belgium – and a reference
future needs of customers by means of                                                                for Europe.
the latest technology. Belgacom also




      Belgacom, together with Telindus, has invested heavily                      In combination with the high-quality Belgacom
      in developing expertise in terms of ICT and connectivity.                   International Carrier Services network and the Belgacom
      Belgacom is the leading ICT integrator in Belgium,                          Explore platform, Belgacom Group offers cross-border
      France and the Netherlands – also for cross-border                          managed services involving connectivity.
      ICT projects.



                                                                                                                                                11
Anywhere,
anyhow, anytime.
Thanks to ICT.




12 | Belgacom Enterprise Business Unit | ICT for the any3-economy
Uprooted enterprises have a way of increasing customer satisfaction.
The involvement and satisfaction of their staff increase and their
operational activities improve. Is that what you would like too?
If so, just like other uprooted enterprises, you will have to be flexible
about locations and communicate smoothly with staff, customers,
suppliers and partners. You will also have to provide flexible processes
with mobile employees and devices.
Belgacom’s customized services and solutions are here to help you:


ICT Propositions                                ICT Services
Belgacom offers you end-to-end ICT solutions.   ICT is extremely important for an uprooted
Belgacom builds solutions on six pillars:       enterprise. However, ICT does not necessarily
                                                belong to your company’s core activities.
• Enterprise Network
  The network which carries all the             If not, Belgacom has several formulas which
  electronic traffic.                           allow you to leave the actual ICT support to us

• Enterprise Datacenters                        • Consult
  The location where applications run and          Belgacom has a sound plan for the
  where data are stored.                           organization of your ICT environment.
                                                   You can call on us for strategic and
• Enterprise Security                              technical consultancy.
  The solution for conducting your
                                                • Integrate
  operations securely.
                                                   Belgacom sets up the ICT environment you
• Enterprise Collaboration                         need. We integrate all aspects of the ICT
  The way to let staff, customers, suppliers       side of your enterprise: implementation,
  and partners work together efficiently           validation, service provision at the time
  and productively.                                of installation, program and project
                                                   management, etc.
• Enterprise Applications
  The business processes are contained          • Manage
  in applications.                                 Belgacom is in charge of the operational
                                                   support of your ICT environment. We
• Enterprise Mobility                              assure continuous improvement of
  Everything is mobile in the any³-economy:        your ICT tools and manage everything,
  people, machines and processes.                  including monitoring and maintenance.
                                                • Outsource
                                                   Leave your ICT entirely to Belgacom.
                                                   We take charge of the complete
                                                   management of the outsourcing agreement.
                                                   We balance flexibility and expenses by
                                                   means of innovation, in a continual
                                                   improvement process.


                                                                                                  13
ICT Propositions
An uprooted enterprise works almost fully electronically. All business
processes are contained in applications. Staff, customers, suppliers
and partners count on the availability of those applications. You have
to be able to rely on a network and a datacenter which guarantees
performance, mobility and security.


        Enterprise                                                  Enterprise                                  Enterprise
        Network                                                     Datacenters                                 Security
        In the any³-economy                                         The datacenter is the                       Everything is handled
        your applications have to                                   driving force behind all your               electronically: communication
        be accessible – everywhere.                                 business processes.                         with customers, stock
        Therefore the network is                                                                                management follow-up, orders,
        essential for your                                                                                      payments …
        business operations.                                  In the any³-economy, more and more
                                                              applications will be accommodated
                                                              on your network. You have ICT needs            You have a large amount of
    You want to provide your company                          in the area of housing, hosting and            confidential information which is
    with an intelligent, flexible, easily-                    workplace – either onsite under your           stored electronically. It concerns
    expandable network infrastructure,                        own management or in a central                 information about the strategy of your
    ranging from a PC in your smallest                        datacenter. Because data volume are            enterprise and its financial situation,
    branch to a server farm in your                           continuing to grow, there’s a need for a       personal information about your staff
    datacenter or headquarters. With the                      datacenter with sufficient – preferably        and customers, information about
    Belgacom Explore service platform                         green – capacity, guaranteed                   intellectual property … That is why
    you have a comprehensive portfolio                        availability and the possibility to            adequate security is a must. Trust
    of LAN, WAN, ICT services and                             cover peak moments. We offer you a             is more important than ever in the
    network management solutions.                             range of flexible solutions: all types         any³-economy. A customer or supplier
    Network services can be added to it,                      of housing and hosting, dynamic                who wants to do business with you
    hosted in Belgacom Explore or onsite                      resource allocation, virtualization,           via the internet must be able to trust
    at the customer location. The entire                      consolidation and managed services.            the correctness and security of the
    solution is managed end-to-end and                        •	 Datacenter	Facilities                       information and services provided
    proactively from within the Belgacom                            Housing, Onsite Facilities               through that channel. Therefore,
    Network Operation Center. We offer                                                                       security is essential.
                                                              •	 Onsite	Systems
    you a network set-up which allows
                                                                    Servers, Storage & Software Solutions,   •	 Managed	Network	Security
    you to function optimally in the                                Onsite Services
    any³-economy, with state-of-the-art                                                                      •	 Internet	Access	Street
    security, maximum availability and                        •	 Hosted	Systems                              •	 Security	Inside
    guaranteed network infrastructure                               Dedicated Hosted Systems, Virtual
    performance.                                                    Hosted Systems, Storage Hosting          •	 Datacenter	Security
                                                              •	 Managed	Hosted	Systems                      •	 Secure	Connectivity	&	Mobility
    •	 Belgacom	Explore
        Managed Connectivity, Managed                               Managed Dedicated Hosting, Managed       •	 Application	Security
        Services, International Solutions,                          Virtual Hosting, Shared Hosting,            360° Application Security Protection
        Convergence, Application Performance                        Business Backup, Archiving, Domain          Pack, XML Integration & Security
                                                                    Names                                       gateways, Database Security, Identity &
    •	 Dedicated	Networks                                                                                       Access Management
        Managed LAN, Datacenter Networking,                   •	 Workplace	Management
        Managed Wireless LAN, Managed                               Desktop Lifecycle Management,            •	 Security	Management
        Network Security, WAN Optimisation,                         Application Delivery, Desktop as
                                                                    a Service, IP Telephony, Mobile          •	 Physical	Security
        Monitoring & Management                                                                                 Networked Video Surveillance, Access
                                                                    Connectivity, Unified Communication
                                                                                                                Control, Incident & Alarm Management,
    •	 Network	Services
        Strategic Consultancy, Technical                      •	 Datacenter	Security                            Licence Plate Recognition
        Consultancy, Integration, Management                        Onsite datacenter security, Secure       •	 Security	Services
                                                                    Housing, Secure Hosting, Secure             Strategic Security Consultancy,
                                                                    Workplace Management                        Technical Security Consultancy,
                                                                                                                Managed Security Services




14 | Belgacom Enterprise Business Unit | ICT for the any3-economy
“We work really quickly via the new
                                                                      media, so the very role and meaning of
                                                                     the physical newspaper has evolved. It’s
                                                                               changed our whole business.”
                                                                                       Jean-Philippe Bovsovers,
                                                                                         ICT Manager at Corelio




   Enterprise                               Enterprise                                           Enterprise
   Collaboration                            Applications                                         Mobility
   Collaboration plays a crucial            Your company doesn´t stop                            Staff and machines work – and
   role in the any³-economy. You            functioning at the company                           communicate – anywhere, any
   work at any location with any            gates: after all, in the any³-                       time of day, with any device.
   device. And you work together:           economy, close cooperation
   with colleagues, customers,              with partner companies is
   suppliers and partners.                  constantly increasing.                            The greater availability of your staff
                                                                                              ensures higher productivity and better
                                                                                              cost control. After all, efficient mobility
                                                                                              is the result of a tariff plan and a device
Belgacom offers several solutions        Both your internal business processes
                                                                                              which exactly correspond to your staff’s
to make this collaboration happen        and the interaction with customers
                                                                                              job description. However, mobility is no
electronically. These solutions make     and suppliers have to become ever
                                                                                              longer restricted to working on the road
sure that your staff can be reached at   more flexible. Your applications must
                                                                                              or at home. Mobility also contributes
the office, but also at home, on the     be able to deal with complex data
                                                                                              to the general operational quality of
road or at a customer location. They     models and multimedia while at
                                                                                              your business by means of mobile
have remote access to applications       the same time being able to provide
                                                                                              communication between machines. A
and data, and therefore their physical   this flexibility. Belgacom has the
                                                                                              vending machine reports a malfunction
location will no longer affect their     expertise to efficiently integrate your
                                                                                              by mobile communication, or reports
cooperation with colleagues,             applications with one another. We
                                                                                              the sales level. This too can increase
customers, suppliers and partners. In    ensure a more effective production
                                                                                              productivity. Services are becoming
addition, we offer solutions which are   planning or reduced administration by
                                                                                              increasingly mobile. We are taking the
concretely aimed at your relationship    linking your key processes with those
                                                                                              lead in this process with solutions for
with customers and suppliers and         of your partners. We guarantee that
                                                                                              mobile payment transfer. Thus, mobility
which allow you to meet their needs      your mobile employees can obtain the
                                                                                              and innovation go hand in hand.
extremely quickly and efficiently.       right information everywhere and at
The collaboration solutions ensure       all times. Of course, this multiplicity              • Belgacom	Internet	for	Employees
time savings, greater efficiency         of links with the outside world also                 • Mobile Voice
and productivity. And, at the same       means that particular attention must                    Proximus Wireless Office, Proximus
time, they help you to reduce your       be devoted to protecting your data and                  Volume Based Pricing, Unified
ecological footprint.                    access to the applications.                             Communications
• Telephony                              • Sector	Based	&	Enterprise	                         • Mobile Data
   Traditional Telephony, Hybrid &         Applications                                          Proximus Mobile Mail Enterprise,
   IP Telephony, Wireless Office,           Customer Relationship Management                     Proximus Mobile Internet, Proximus
   Voice Services                           (CRM), Supply Chain Management                       Mobile Intranet, Belgacom
• Contact Centers                        • Digital	media                                         Explore Mobile
   Call Centers, Multimedia Contact         Video Streaming, WebTV,                           • Mobile Applications
   Centers, Interactive Voice Response      Digital Signage                                      Mobile CRM, SMS Customer Interaction,
• Unified	Communication	                 • Application	Platform	Services                         Machine to Machine Communication,
   E-mail, Instant Messaging &              Software as a Service,                               Mobile Payments, Location Based
   Identity Presence, Mobile E-mail,        Platform as a Service & Application                  Services & Geo Applications
   Videoconference, Web & Call              Hosting Application Platform                      • Mobility	Management
   Conference                               Infrastructure, Application Integration,             Proximus Fleet Management, Proximus
                                            Application Security
• Information	Management                                                                         E-Bill, Vodafone International
   Web Portals, Document Management,                                                             Management, Company Devices
   E-learning                                                                                    Management, Company SIM Cards
                                                                                                 Management, Proximus Budget
                                                                                                 Manager, Mobile Preparation &
                                                                                                 Implementation Services



                                                                                                                                            15
ICT Services

If ICT support is not one of your enterprise’s core activities, you
might do well to leave it to an expert. Belgacom offers solutions
based on four pillars:



        Consult                                                     Integrate                              Manage
        We offer a sound plan for                                   Belgacom sets up the ICT               You are putting the operational
        the organization of your ICT                                environment you need. We               support of your ICT
        environment. You can call on                                integrate all aspects of the           environment into Belgacom’s
        us for strategic and technical                              ICT side of your enterprise:           hands. Belgacom constantly
        consultancy.                                                implementation, validation,            improves that environment
                                                                    service provision at the time          and manages the entire
                                                                    of installation, program and           system, including monitoring
    Market conditions are constantly                                project management …                   and maintenance.
    changing in the any³-economy, and
    that is why your ICT environment
    has to perfectly match your current                       Belgacom handles the practical            Belgacom adapts your ICT
    needs. At the same time, it needs to                      development of the ICT plan for the       infrastructure and ICT processes to
    be flexible enough to anticipate new                      strategic and technical consultants. As   changes in your business needs. We
    conditions well in advance. Belgacom                      an integrator we combine the required     measure the operational performance
    offers the necessary consultancy on                       infrastructure and applications.          and improve it. We provide for an
    both the strategic and technical levels.                  We assume responsibility for the          organized management of your ICT
    We analyze your needs, discuss your                       implementation of hardware and            environment, aimed at continuity
    objectives and define the most suitable                   software. We supervise every aspect       and sustainability. We monitor all ICT
    solution for your business based on                       of the process and coordinate all of      processes. This allows us to provide
    the analysis: the ICT strategy, the                       the parties involved. A single point of   proactive support if required. We
    underlying ICT processes and the                          contact will be designated for you to     are in charge of the maintenance of
    applications and infrastructure                           turn to throughout the process.           your ICT environment. You will be
    you require.
                                                                                                        fully informed through flexible SLA
                                                              •	 Implementation	&	Validation
    •	 Strategic	Concultancy                                                                            programs and detailed reports.
                                                              •	 Installation	Services
    •	 Technical	Concultancy                                                                            •	 Improve
                                                              •	 Program	&	Project	Management
                                                                                                        •	 Manage
                                                                                                        •	 Monitor
                                                                                                        •	 Maintain




16 | Belgacom Enterprise Business Unit | ICT for the any3-economy
Outsource
  IT outsourcing can help
  you increase the efficiency,
  productivity and competitive
  advantage of your business
  activities.


You work in a constantly changing
economic environment which requires
you to adapt your business model
time and again. You constantly have
to decide which activities belong to
your core activities and which do
not. IT outsourcing could be an
important strategic move, because
Belgacom will guarantee the network
and infrastructure aspects. We take
charge of the complete management
of the outsourcing agreement.
We balance flexibility and expenses
by means of innovation, in a continual
improvement process.




                                         ““Thanks to mobile communication,
                                         we can cut the time interval between
                                           diagnosis and treatment of a heart
                                                       attack to a minimum.”
                                               Steven Creve, IT Director at the
                                          Onze-Lieve-Vrouw Hospital in Aalst




                                                                                  17
ICT tailored to
specific needs


Every industry has its own features and specific customs. What are the
needs of uprooted enterprises in six major industries? Belgacom has
translated them into vertical solutions, each focused on the processes
and corresponding ICT needs of a specific industry.



        Finance                                                     Government                             Healthcare
        Regaining the trust of                                      An uprooted government                 Uprooted healthcare
        customers is the biggest                                    service ensures permanently            provides better services
        challenge of an uprooted bank.                              available and accessible public        to patients.
                                                                    services.

    As an uprooted bank, you are trying                                                                 An optimal cooperation between
    to increase your sales by means of                        This allows you, as a government          all healthcare parties – hospitals,
    up-selling and cross-selling. At the                      service, to increase the efficiency,      national health services, national
    same time, you are aiming for a cost                      the productivity and the satisfaction     social security institutions, etc.
    reduction of at least ten percent,                        of citizens, companies and internal       – increases the quality of care to
    without compromising in terms                             staff. As an uprooted public service,     patients. These services largely
    of performance, governance and                            you are paying attention to the           depend on the mobility of healthcare
    compliance. As a bank you have to                         integration of devices, machines,         staff, but also on the way they
    offer more and better services, with                      people and processes. You also find       cooperate and exchange data remotely
    new sales figures and additional                          green IT important. In the first place    and have access to patient data at any
    profits. Belgacom provides solutions                      you want to simplify the contact          location, etc. In certain healthcare
    on the basis of the network and                           with citizens, businesses and staff,      areas specific profiles are scarce.
    convergent technology, often in                           as well as the underlying processes.      Remote diagnosing and
    cooperation with international                            Belgacom makes both people and            telemonitoring of patients – when
    partners. It will allow you as a bank                     processes mobile, with a wide range of    the treating physician is not
    to implement new business models,                         solutions for access to mobile data and   physically in the same room as the
    improve and transform processes.                          applications, reports and services.       patient – are concrete necessities.
    This will lead to better and faster                                                                 Applications concerning mobility,
    services to customers, through more                                                                 security and cooperation ensure a
    channels. And, internally, as a bank,                                                               better accessibility of staff, efficient
    you ensure maximum risk control at                                                                  management of medical equipment,
    minimum cost and greater mobility                                                                   a better follow-up and treatment
    and collaboration between staff.                                                                    of patients, cost control,
                                                                                                        coordination, supervision of data
                                                                                                        confidentiality ...




18 | Belgacom Enterprise Business Unit | ICT for the any3-economy
“Our EcoCoach solution is based on the
                                                                      possibilities of mobile communication.
                                                                     Thanks to that communication, we can
                                                                      encourage the drivers of our lease cars
                                                                     to drive more safely and economically.”
                                                                                            Alain Vercammen,
                                                                              Business Development director
                                                                                           at Athlon Car Lease




   Media                                      Retail &                                          Services &
   Uprooted media companies
                                              Manufacturing                                     Utilities
   generate new turnover via                  Uprooted enterprises in                           Uprooted service providers
   innovative and interactive                 manufacturing & retail are                        focus on excellent services and
   solutions.                                 characterized by quick and                        support of field staff.
                                              efficient communication
The role of the media is changing.            with customers.
                                                                                            The services and utilities market is
Ever more people are mobile and
                                                                                            under heavy pressure. As an uprooted
online. The exchange of information
                                           Globalization has had a major                    service provider, you can compensate
is progressively marginalizing the
                                           impact on production and logistics.              this by focusing on customer service. A
conventional one-to-many media
                                           Companies nowadays work                          secure and stable network connection
model. As a media company you
                                           with a world-wide supply chain:                  between branches and offices is a first
develop business models from
                                           manufacturing and distribution take              requirement. Your field staff will in
which you derive fresh turnover, for
                                           place in locations which are very                many cases assure the direct contact
example via new channels along
                                           far apart. Each of these locations is            with your customers. It is important for
which advertisers reach your media
                                           the most appropriate solution for a              them to have the required customer
users. Driven by the changes in
                                           partial aspect of the supply chain.              information available immediately,
media use and the evolution in the
                                           Staff, customers and suppliers work              through high-performance mobile
technology, you are looking for new
                                           with mobile applications and mobile              applications which can access the data
ways to interact with your public. It is
                                           data. At the same time, globalization            in the datacenter. Specific applications
important that you stay close to the
                                           is also a reality on the customer side.          – such as smart metering for public
media user with an interactive and
                                           Customers order online, at all times             utilities – may also be required. As
mobile offer. The consumer needs
                                           of day, from any location whatsoever.            a service provider, Belgacom went
media content at all times of the day,
                                           Fast and efficient communication                 through the liberalization of the
from any location and via whatever
                                           with the customer – through different            telecom market and has its own
device. Obviously you have to adapt
                                           channels – is crucial in all this. Being         extensive field crew. We embedded
your existing working methods to this
                                           a retailer, Belgacom has its own                 these experiences in our solutions for
new reality. With solutions like Explore
                                           experience and built on it to create             service providers and public utilities.
for Media, Unified Communications,
videoconferencing, streaming services      a portfolio of solutions for uprooted
and mobile interactivity, we make sure     enterprises in retail and production.
that you can concentrate on your           In so doing, Belgacom built on the
core activities.                           familiar pillars: network, datacenters,
                                           security, cooperation and mobility.


                                                                                                                                       19
Belgium	Headquarters                 France	(13 offices)
Belgacom	nv under public law         Telindus	Arche	sa
Bd. du Roi Albert II 27              10, rue de Norvège
B-1030 Brussels                      Z.A. Courtaboeuf BP 742
t +32 2 202 41 11                    F- 91962 LES ULIS Cedex
f +32 16 40 01 02                    t +33 (0)1 69 18 32 32
www.belgacom.com                     f +33 (0)1 69 59 28 50
                                     www.telindus.fr
Belgacom	Mobile nv
Bd. du Roi Albert II 27              Luxembourg	(3 offices)
B-1030 Brussels                      Telindus	sa
t +32 2 205 40 00                    Route d’Arlon 81-83
f +32 2 205 40 40                    L-8009 Strassen
www.proximus.be                      t +352 450 915 1
                                     f +352 450 911
Telindus	nv                          www.telindus.lu
Geldenaaksebaan 335
B-3001 Heverlee                      The	Netherlands	(2 offices)
t +32 16 38 20 11                    Telindus	bv
f +32 16 40 01 02                    Savannahweg 19
www.telindus.com                     NL-3542 AW Utrecht
                                     t +31 30 247 77 11
Telindus	Sourcing	nv                 f +31 30 247 77 37
Avenue Thomas Edison 1               www.telindus.nl
B-7000 Mons
T +32 16 38 32 59                    Spain (3 offices)
F +32 65 34 80 24                    Telindus	sau
www.telindus.com                     Pza. Ciudad de Viena
                                     6 2a Planta
                                     E-28040 Madrid
                                     t +34 91 456 00 08
                                     f +34 91 536 10 74
                                     www.telindus.es

                                     United	Kingdom	(10 offices)
                                     Telindus	United	Kingdom	ltd
                                     Hatchwood Place
                                     Farnham Road Odiham
                                     UK-Hampshire
                                     RG29 1AB
                                     t +44 1256 709 200
                                     f +44 1256 709 210
                                     www.telindus.co.uk




More	information?	Contact your account manager,
call toll free 0800 55 200 or visit www.belgacom.be/ict




                               © Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT BE 0202.239.951,
                               Brussels Register of Legal Entities, Giro 000-1710031-18

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The uprooted enterprise. ICT for the any3-economy.

  • 1. Belgacom Enterprise Business Unit | Large enterprises The uprooted enterprise. Making the most of the any³-economy.
  • 2. A tree can´t free itself from its roots Your company can. Thanks to ICT Let’s compare a hundred-year-old tree with a centenarian company. The tree will still have the same roots, branches and fruits after a century. But a successful business will have undergone some major changes during that same period. In those hundred years it will have adapted its old habits, systems and locations more than once. 2 | Belgacom Enterprise Business Unit | ICT for the any3-economy
  • 3. s. T. That’s why we call it the ‘uprooted enterprise’: An uprooted enterprise is a company which a business which detaches from its traditional has made a clean break with its historical roots and follows new paths. background. It evolves at the pace of the changing A tree doesn’t have that kind of flexibility, but economical context. a business does. It is eager to make use of the An uprooted enterprise uses ICT as an enabler and opportunities offered by the market. It sees driver for sustainable growth and profit. challenges and accepts them. 3
  • 4. Your familiar business environment is changing. You opt for flexibility and mobility. We are living in the any3-economy: we work and communicate anywhere, anytime and anyhow. People and companies are working together closely, regardless of physical location, time or devices. 4 | Belgacom Enterprise Business Unit | ICT for the any3-economy
  • 5. “Eleven channels are available for customers to get in touch with the bank. Regardless of where they are or which device is available to them: their banking activities never stop.” Benoit Görtz, Head of IT Strategy & Development Architecture at Dexia This evolution is having a substantial impact on and the Gulf States are also rapidly expanding. all businesses. It affects every process and every We are also moving from a product to a relationship between staff, customers, suppliers service economy. and partners. Familiar conventions are coming under pressure. And, on top of this, the center of gravity of the We are doing business across all national borders on world economy is shifting to the East: China and the internet, at any time of day. In this respect ICT is India are becoming increasingly major players. an enabler and driver for new business models. The economies of countries such as Brazil, Russia 5
  • 6. Change brings new responsibilities. Environment and security as a choice. 6 | Belgacom Enterprise Business Unit | ICT for the any3-economy
  • 7. “Green ICT is important to us. We use green energy and work with low-energy LCD monitors. Lights are automatically switched on and off. Green technology is part of our corporate culture.” Kalman Tiboldi, CIO bij TVH An uprooted enterprise goes for green ICT. It It also attaches great importance to security, guarantees products and services at the lowest because new technology also entails new risks. ecological cost. It works with green components in That is why securing the ICT environment to the order to deliver green products and services. maximum extent is considered a top priority. At the same time, an uprooted enterprise makes sure that its employees travel only when absolutely necessary, thus reducing its ecological footprint. 7
  • 8. ICT: the basis of a new business model 8 | Belgacom Enterprise Business Unit | ICT for the any3-economy
  • 9. Internet companies are booming everywhere. They are using the latest technological developments and wrapping them up in an entirely new business model. Service companies are turning to internet technology en masse. Based on the technology, they succeed in developing profitable concepts. Mobility at “Staff have to be able to access the speed of light applications always, everywhere and by means of any device. The new An uprooted enterprise thrives on mobility. generation of employees thinks Everyone in it is mobile: staff, suppliers, that goes without saying.” customers and partners. An uprooted Luc Chauvin, ICT Manager enterprise also mobilizes its processes, in the Flemish government to make sure that they are available worldwide. The whole world is its field of action. Traditional businesses – where all ICT strengthens Teamwork contributes departments are housed in the same building – are definitely outdated. R&D, customer relations to success production, back office, service centers, ICT will help you improve the contact with ICT is indispensable for allowing staff to sales, marketing: un uprooted company your customers, for instance by relying work anywhere. At the same time, it is a selects the ideal location, wherever that more on automation. real challenge to keep field staff involved in may be, for each individual task. your enterprise. A customer orders a book? This order Today, mobility is the essence of everything will automatically trigger a process Another issue which can be supported by that goes on in an enterprise. Everything which controls the supply chain of all ICT: by making the same functionalities that exists in digital format is available at partners involved. available to those mobile employees as to the speed of light: orders, invoices, stock the office staff. data, text, multimedia … Technology Flexibility through brightens up staff The staff of an uprooted enterprise is also technology required to digest many changes. They Thanks to the latest technology, an are expected to be able to work always uprooted enterprise can adopt a flexible and everywhere with access to company attitude in the new market environment. applications and business data and by It allows its activities to evolve smoothly at means of any available device. A workplace the pace of the market changes. is no longer a fixed physical location. Customers want to be able to count on its Employees do their work at the office, but services immediately: ad hoc, user-friendly also at home, at customer sites, on the and at a fair price. They also want it at any train, in the airport or a parking area along location and with every possible device. the freeway. They have access to company applications wherever they go. An uprooted enterprise provides its services when customers ask for them. Moreover, these applications have to be In so doing, they also take the personal simple, transparent and consistent. There profile of these customers into account. should be no difference in using them at the office or “on the road” . 9
  • 10. The uprooted enterprise connects business and ICT Business and ICT are inseparable for an uprooted enterprise. That’s why it is important to be able to count on a reliable ICT partner. A partner who is able to mobilize your people, processes and data. To implement the convergence between landline and mobile networks. To manage your networks, infrastructure, applications and security alike. And finally, to give advice about cost control and shifting to innovative and green ICT. Belgacom is, together with Proximus and Telindus, your ideal ICT partner. Belgacom Group Facts & figures Social responsibility • Belgian operator • Every employee attends an • Autonomous company average of 34 hours of training public enterprise a year • Convergent offer • 89% of employees attend at least one training a year • International range of action • 25% renewable energy • Listed on Euronext • Special program for • The Belgian state waste reduction owns 50% + 1 share • Special program for reduced • 17.500 employees power consumption • EUR 6 billion turnover • 84% of all purchase orders • Net income EUR 800 million are sent electronically 10 | Belgacom Enterprise Business Unit | ICT for the any3-economy
  • 11. Belgacom Group wants to close the digital gap between the promotion of electronic services and a wide • Staff & Support groups together all of the transversal functions which support the Belgacom is the leading operator in range of innovative applications. Group´s activities. Belgium and has a broad experience with different customer groups: private Enterprise individuals, professionals, companies Business Unit Strategy and mission and institutions. Belgacom’s continuous Belgacom wants to be a preferred partner, innovation has resulted in a comprehensive The operational structure of Belgacom is providing intuitive end-to-end solutions range of products and solutions for landline based on four pillars: which combine mobile telephony with IT and mobile networks. and media. By means of these solutions you • Private clients are served in the Belgacom Group offers complete can better organize and even enrich the Consumer Business Unit. quadruple-play solutions integrating combination of your professional tasks and • The Enterprise Business Unit of your private life. Belgacom also commits landline and mobile telephony, internet Belgacom Group fulfills the ICT needs of to simplifying your ICT environment by and television. The group is committed to professional clients. offering managed solutions, with a quality fulfilling the expectations of its professional and residential customers. • The networks and the IT services guarantee. Finally, Belgacom wants to be are housed in a central unit: Service the leading network-centric ICT service Belgacom innovates in order to anticipate Delivery Engine. provider in Belgium – and a reference future needs of customers by means of for Europe. the latest technology. Belgacom also Belgacom, together with Telindus, has invested heavily In combination with the high-quality Belgacom in developing expertise in terms of ICT and connectivity. International Carrier Services network and the Belgacom Belgacom is the leading ICT integrator in Belgium, Explore platform, Belgacom Group offers cross-border France and the Netherlands – also for cross-border managed services involving connectivity. ICT projects. 11
  • 12. Anywhere, anyhow, anytime. Thanks to ICT. 12 | Belgacom Enterprise Business Unit | ICT for the any3-economy
  • 13. Uprooted enterprises have a way of increasing customer satisfaction. The involvement and satisfaction of their staff increase and their operational activities improve. Is that what you would like too? If so, just like other uprooted enterprises, you will have to be flexible about locations and communicate smoothly with staff, customers, suppliers and partners. You will also have to provide flexible processes with mobile employees and devices. Belgacom’s customized services and solutions are here to help you: ICT Propositions ICT Services Belgacom offers you end-to-end ICT solutions. ICT is extremely important for an uprooted Belgacom builds solutions on six pillars: enterprise. However, ICT does not necessarily belong to your company’s core activities. • Enterprise Network The network which carries all the If not, Belgacom has several formulas which electronic traffic. allow you to leave the actual ICT support to us • Enterprise Datacenters • Consult The location where applications run and Belgacom has a sound plan for the where data are stored. organization of your ICT environment. You can call on us for strategic and • Enterprise Security technical consultancy. The solution for conducting your • Integrate operations securely. Belgacom sets up the ICT environment you • Enterprise Collaboration need. We integrate all aspects of the ICT The way to let staff, customers, suppliers side of your enterprise: implementation, and partners work together efficiently validation, service provision at the time and productively. of installation, program and project management, etc. • Enterprise Applications The business processes are contained • Manage in applications. Belgacom is in charge of the operational support of your ICT environment. We • Enterprise Mobility assure continuous improvement of Everything is mobile in the any³-economy: your ICT tools and manage everything, people, machines and processes. including monitoring and maintenance. • Outsource Leave your ICT entirely to Belgacom. We take charge of the complete management of the outsourcing agreement. We balance flexibility and expenses by means of innovation, in a continual improvement process. 13
  • 14. ICT Propositions An uprooted enterprise works almost fully electronically. All business processes are contained in applications. Staff, customers, suppliers and partners count on the availability of those applications. You have to be able to rely on a network and a datacenter which guarantees performance, mobility and security. Enterprise Enterprise Enterprise Network Datacenters Security In the any³-economy The datacenter is the Everything is handled your applications have to driving force behind all your electronically: communication be accessible – everywhere. business processes. with customers, stock Therefore the network is management follow-up, orders, essential for your payments … business operations. In the any³-economy, more and more applications will be accommodated on your network. You have ICT needs You have a large amount of You want to provide your company in the area of housing, hosting and confidential information which is with an intelligent, flexible, easily- workplace – either onsite under your stored electronically. It concerns expandable network infrastructure, own management or in a central information about the strategy of your ranging from a PC in your smallest datacenter. Because data volume are enterprise and its financial situation, branch to a server farm in your continuing to grow, there’s a need for a personal information about your staff datacenter or headquarters. With the datacenter with sufficient – preferably and customers, information about Belgacom Explore service platform green – capacity, guaranteed intellectual property … That is why you have a comprehensive portfolio availability and the possibility to adequate security is a must. Trust of LAN, WAN, ICT services and cover peak moments. We offer you a is more important than ever in the network management solutions. range of flexible solutions: all types any³-economy. A customer or supplier Network services can be added to it, of housing and hosting, dynamic who wants to do business with you hosted in Belgacom Explore or onsite resource allocation, virtualization, via the internet must be able to trust at the customer location. The entire consolidation and managed services. the correctness and security of the solution is managed end-to-end and • Datacenter Facilities information and services provided proactively from within the Belgacom Housing, Onsite Facilities through that channel. Therefore, Network Operation Center. We offer security is essential. • Onsite Systems you a network set-up which allows Servers, Storage & Software Solutions, • Managed Network Security you to function optimally in the Onsite Services any³-economy, with state-of-the-art • Internet Access Street security, maximum availability and • Hosted Systems • Security Inside guaranteed network infrastructure Dedicated Hosted Systems, Virtual performance. Hosted Systems, Storage Hosting • Datacenter Security • Managed Hosted Systems • Secure Connectivity & Mobility • Belgacom Explore Managed Connectivity, Managed Managed Dedicated Hosting, Managed • Application Security Services, International Solutions, Virtual Hosting, Shared Hosting, 360° Application Security Protection Convergence, Application Performance Business Backup, Archiving, Domain Pack, XML Integration & Security Names gateways, Database Security, Identity & • Dedicated Networks Access Management Managed LAN, Datacenter Networking, • Workplace Management Managed Wireless LAN, Managed Desktop Lifecycle Management, • Security Management Network Security, WAN Optimisation, Application Delivery, Desktop as a Service, IP Telephony, Mobile • Physical Security Monitoring & Management Networked Video Surveillance, Access Connectivity, Unified Communication Control, Incident & Alarm Management, • Network Services Strategic Consultancy, Technical • Datacenter Security Licence Plate Recognition Consultancy, Integration, Management Onsite datacenter security, Secure • Security Services Housing, Secure Hosting, Secure Strategic Security Consultancy, Workplace Management Technical Security Consultancy, Managed Security Services 14 | Belgacom Enterprise Business Unit | ICT for the any3-economy
  • 15. “We work really quickly via the new media, so the very role and meaning of the physical newspaper has evolved. It’s changed our whole business.” Jean-Philippe Bovsovers, ICT Manager at Corelio Enterprise Enterprise Enterprise Collaboration Applications Mobility Collaboration plays a crucial Your company doesn´t stop Staff and machines work – and role in the any³-economy. You functioning at the company communicate – anywhere, any work at any location with any gates: after all, in the any³- time of day, with any device. device. And you work together: economy, close cooperation with colleagues, customers, with partner companies is suppliers and partners. constantly increasing. The greater availability of your staff ensures higher productivity and better cost control. After all, efficient mobility is the result of a tariff plan and a device Belgacom offers several solutions Both your internal business processes which exactly correspond to your staff’s to make this collaboration happen and the interaction with customers job description. However, mobility is no electronically. These solutions make and suppliers have to become ever longer restricted to working on the road sure that your staff can be reached at more flexible. Your applications must or at home. Mobility also contributes the office, but also at home, on the be able to deal with complex data to the general operational quality of road or at a customer location. They models and multimedia while at your business by means of mobile have remote access to applications the same time being able to provide communication between machines. A and data, and therefore their physical this flexibility. Belgacom has the vending machine reports a malfunction location will no longer affect their expertise to efficiently integrate your by mobile communication, or reports cooperation with colleagues, applications with one another. We the sales level. This too can increase customers, suppliers and partners. In ensure a more effective production productivity. Services are becoming addition, we offer solutions which are planning or reduced administration by increasingly mobile. We are taking the concretely aimed at your relationship linking your key processes with those lead in this process with solutions for with customers and suppliers and of your partners. We guarantee that mobile payment transfer. Thus, mobility which allow you to meet their needs your mobile employees can obtain the and innovation go hand in hand. extremely quickly and efficiently. right information everywhere and at The collaboration solutions ensure all times. Of course, this multiplicity • Belgacom Internet for Employees time savings, greater efficiency of links with the outside world also • Mobile Voice and productivity. And, at the same means that particular attention must Proximus Wireless Office, Proximus time, they help you to reduce your be devoted to protecting your data and Volume Based Pricing, Unified ecological footprint. access to the applications. Communications • Telephony • Sector Based & Enterprise • Mobile Data Traditional Telephony, Hybrid & Applications Proximus Mobile Mail Enterprise, IP Telephony, Wireless Office, Customer Relationship Management Proximus Mobile Internet, Proximus Voice Services (CRM), Supply Chain Management Mobile Intranet, Belgacom • Contact Centers • Digital media Explore Mobile Call Centers, Multimedia Contact Video Streaming, WebTV, • Mobile Applications Centers, Interactive Voice Response Digital Signage Mobile CRM, SMS Customer Interaction, • Unified Communication • Application Platform Services Machine to Machine Communication, E-mail, Instant Messaging & Software as a Service, Mobile Payments, Location Based Identity Presence, Mobile E-mail, Platform as a Service & Application Services & Geo Applications Videoconference, Web & Call Hosting Application Platform • Mobility Management Conference Infrastructure, Application Integration, Proximus Fleet Management, Proximus Application Security • Information Management E-Bill, Vodafone International Web Portals, Document Management, Management, Company Devices E-learning Management, Company SIM Cards Management, Proximus Budget Manager, Mobile Preparation & Implementation Services 15
  • 16. ICT Services If ICT support is not one of your enterprise’s core activities, you might do well to leave it to an expert. Belgacom offers solutions based on four pillars: Consult Integrate Manage We offer a sound plan for Belgacom sets up the ICT You are putting the operational the organization of your ICT environment you need. We support of your ICT environment. You can call on integrate all aspects of the environment into Belgacom’s us for strategic and technical ICT side of your enterprise: hands. Belgacom constantly consultancy. implementation, validation, improves that environment service provision at the time and manages the entire of installation, program and system, including monitoring Market conditions are constantly project management … and maintenance. changing in the any³-economy, and that is why your ICT environment has to perfectly match your current Belgacom handles the practical Belgacom adapts your ICT needs. At the same time, it needs to development of the ICT plan for the infrastructure and ICT processes to be flexible enough to anticipate new strategic and technical consultants. As changes in your business needs. We conditions well in advance. Belgacom an integrator we combine the required measure the operational performance offers the necessary consultancy on infrastructure and applications. and improve it. We provide for an both the strategic and technical levels. We assume responsibility for the organized management of your ICT We analyze your needs, discuss your implementation of hardware and environment, aimed at continuity objectives and define the most suitable software. We supervise every aspect and sustainability. We monitor all ICT solution for your business based on of the process and coordinate all of processes. This allows us to provide the analysis: the ICT strategy, the the parties involved. A single point of proactive support if required. We underlying ICT processes and the contact will be designated for you to are in charge of the maintenance of applications and infrastructure turn to throughout the process. your ICT environment. You will be you require. fully informed through flexible SLA • Implementation & Validation • Strategic Concultancy programs and detailed reports. • Installation Services • Technical Concultancy • Improve • Program & Project Management • Manage • Monitor • Maintain 16 | Belgacom Enterprise Business Unit | ICT for the any3-economy
  • 17. Outsource IT outsourcing can help you increase the efficiency, productivity and competitive advantage of your business activities. You work in a constantly changing economic environment which requires you to adapt your business model time and again. You constantly have to decide which activities belong to your core activities and which do not. IT outsourcing could be an important strategic move, because Belgacom will guarantee the network and infrastructure aspects. We take charge of the complete management of the outsourcing agreement. We balance flexibility and expenses by means of innovation, in a continual improvement process. ““Thanks to mobile communication, we can cut the time interval between diagnosis and treatment of a heart attack to a minimum.” Steven Creve, IT Director at the Onze-Lieve-Vrouw Hospital in Aalst 17
  • 18. ICT tailored to specific needs Every industry has its own features and specific customs. What are the needs of uprooted enterprises in six major industries? Belgacom has translated them into vertical solutions, each focused on the processes and corresponding ICT needs of a specific industry. Finance Government Healthcare Regaining the trust of An uprooted government Uprooted healthcare customers is the biggest service ensures permanently provides better services challenge of an uprooted bank. available and accessible public to patients. services. As an uprooted bank, you are trying An optimal cooperation between to increase your sales by means of This allows you, as a government all healthcare parties – hospitals, up-selling and cross-selling. At the service, to increase the efficiency, national health services, national same time, you are aiming for a cost the productivity and the satisfaction social security institutions, etc. reduction of at least ten percent, of citizens, companies and internal – increases the quality of care to without compromising in terms staff. As an uprooted public service, patients. These services largely of performance, governance and you are paying attention to the depend on the mobility of healthcare compliance. As a bank you have to integration of devices, machines, staff, but also on the way they offer more and better services, with people and processes. You also find cooperate and exchange data remotely new sales figures and additional green IT important. In the first place and have access to patient data at any profits. Belgacom provides solutions you want to simplify the contact location, etc. In certain healthcare on the basis of the network and with citizens, businesses and staff, areas specific profiles are scarce. convergent technology, often in as well as the underlying processes. Remote diagnosing and cooperation with international Belgacom makes both people and telemonitoring of patients – when partners. It will allow you as a bank processes mobile, with a wide range of the treating physician is not to implement new business models, solutions for access to mobile data and physically in the same room as the improve and transform processes. applications, reports and services. patient – are concrete necessities. This will lead to better and faster Applications concerning mobility, services to customers, through more security and cooperation ensure a channels. And, internally, as a bank, better accessibility of staff, efficient you ensure maximum risk control at management of medical equipment, minimum cost and greater mobility a better follow-up and treatment and collaboration between staff. of patients, cost control, coordination, supervision of data confidentiality ... 18 | Belgacom Enterprise Business Unit | ICT for the any3-economy
  • 19. “Our EcoCoach solution is based on the possibilities of mobile communication. Thanks to that communication, we can encourage the drivers of our lease cars to drive more safely and economically.” Alain Vercammen, Business Development director at Athlon Car Lease Media Retail & Services & Uprooted media companies Manufacturing Utilities generate new turnover via Uprooted enterprises in Uprooted service providers innovative and interactive manufacturing & retail are focus on excellent services and solutions. characterized by quick and support of field staff. efficient communication The role of the media is changing. with customers. The services and utilities market is Ever more people are mobile and under heavy pressure. As an uprooted online. The exchange of information Globalization has had a major service provider, you can compensate is progressively marginalizing the impact on production and logistics. this by focusing on customer service. A conventional one-to-many media Companies nowadays work secure and stable network connection model. As a media company you with a world-wide supply chain: between branches and offices is a first develop business models from manufacturing and distribution take requirement. Your field staff will in which you derive fresh turnover, for place in locations which are very many cases assure the direct contact example via new channels along far apart. Each of these locations is with your customers. It is important for which advertisers reach your media the most appropriate solution for a them to have the required customer users. Driven by the changes in partial aspect of the supply chain. information available immediately, media use and the evolution in the Staff, customers and suppliers work through high-performance mobile technology, you are looking for new with mobile applications and mobile applications which can access the data ways to interact with your public. It is data. At the same time, globalization in the datacenter. Specific applications important that you stay close to the is also a reality on the customer side. – such as smart metering for public media user with an interactive and Customers order online, at all times utilities – may also be required. As mobile offer. The consumer needs of day, from any location whatsoever. a service provider, Belgacom went media content at all times of the day, Fast and efficient communication through the liberalization of the from any location and via whatever with the customer – through different telecom market and has its own device. Obviously you have to adapt channels – is crucial in all this. Being extensive field crew. We embedded your existing working methods to this a retailer, Belgacom has its own these experiences in our solutions for new reality. With solutions like Explore experience and built on it to create service providers and public utilities. for Media, Unified Communications, videoconferencing, streaming services a portfolio of solutions for uprooted and mobile interactivity, we make sure enterprises in retail and production. that you can concentrate on your In so doing, Belgacom built on the core activities. familiar pillars: network, datacenters, security, cooperation and mobility. 19
  • 20. Belgium Headquarters France (13 offices) Belgacom nv under public law Telindus Arche sa Bd. du Roi Albert II 27 10, rue de Norvège B-1030 Brussels Z.A. Courtaboeuf BP 742 t +32 2 202 41 11 F- 91962 LES ULIS Cedex f +32 16 40 01 02 t +33 (0)1 69 18 32 32 www.belgacom.com f +33 (0)1 69 59 28 50 www.telindus.fr Belgacom Mobile nv Bd. du Roi Albert II 27 Luxembourg (3 offices) B-1030 Brussels Telindus sa t +32 2 205 40 00 Route d’Arlon 81-83 f +32 2 205 40 40 L-8009 Strassen www.proximus.be t +352 450 915 1 f +352 450 911 Telindus nv www.telindus.lu Geldenaaksebaan 335 B-3001 Heverlee The Netherlands (2 offices) t +32 16 38 20 11 Telindus bv f +32 16 40 01 02 Savannahweg 19 www.telindus.com NL-3542 AW Utrecht t +31 30 247 77 11 Telindus Sourcing nv f +31 30 247 77 37 Avenue Thomas Edison 1 www.telindus.nl B-7000 Mons T +32 16 38 32 59 Spain (3 offices) F +32 65 34 80 24 Telindus sau www.telindus.com Pza. Ciudad de Viena 6 2a Planta E-28040 Madrid t +34 91 456 00 08 f +34 91 536 10 74 www.telindus.es United Kingdom (10 offices) Telindus United Kingdom ltd Hatchwood Place Farnham Road Odiham UK-Hampshire RG29 1AB t +44 1256 709 200 f +44 1256 709 210 www.telindus.co.uk More information? Contact your account manager, call toll free 0800 55 200 or visit www.belgacom.be/ict © Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT BE 0202.239.951, Brussels Register of Legal Entities, Giro 000-1710031-18