The Consumer Rights Act makes important changes to legislation that will affect every business that deals with consumers. These important changes, coming into effect on 1st October 2015, present a tremendous opportunity for you to review your practices and procedures.

1. CONSUMER
RIGHTS
ACT 2015
Simplifying consumer rights
Will you be ready?

2. Harmony presentation www.yourwebsite.com
The Consumer Rights Act
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The new, clear guidance within
the Act will help you to resolve
complaints, thereby enhancing
your brand image and
generating more business.
The Consumer Rights Act makes
important changes to legislation
that will affect every business that
deals with consumers.
These important changes,
coming into effect on 1st October
2015, present a tremendous
opportunity for you to review
your practices and procedures.
Your business

3. Introducing the changes
The Consumer Rights Act will replace 12 other
laws, such as the Sale of Goods Act 1979 and the
Supply of Goods and Services Act 1982.
The Act clarifies and modernises existing law on
the supply of goods,services and digital content.
The Act will apply to all contracts that you
enter into from 1st October 2015.
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4. Consumer Rights - Goods
Do you understand all of these?
of satisfactory quality
yours to sell
When you sell goods to a consumer, they must be:
fit for any purpose that the consumer has made known to you
as described
match any sample or (from 1st October) any model the
consumer has seen
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5. Harmony presentation www.yourwebsite.com
Consumer Rights - Services
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• you must take a reasonable
time to complete the work,
unless you agree a timescale
with your customer
• you must charge a
reasonable price,unless you
have agreed the price with
the customer
• you should carry out your
work with reasonable care
and skill
• you may be bound by
anything you say or write to
the consumer,before
entering into the contract,
and which influences their
decision to deal with you.
This is new from 1st October.
Do you supply services to consumers?
If so…
Are you aware of these?

6. Consumer Rights – Digital Content
Will these changes affect you?
of satisfactory quality
yours to supply
Any digital content that you supply, must be:
fit for any purpose that the consumer has made known to you
as described
You may also be responsible for any damage that your
digital content does to a consumer’s hardware or other
software.
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For the first time
from 1st October,
digital content is covered
by the law as a separate
product category.

7. Harmony presentation www.yourwebsite.com
Consumer Remedies - Goods
7
The Act will provide a new,much clearer,route for you to follow if the goods
you have supplied do not meet consumers’rights.
If you supply goods, you need to know more about these new remedies.
Short term right
reject
Repair or
replacement
Price reduction or final
right to reject
A full refund within the
first 30 days
Available after 30 days
from purchase
Available after 1
attempt to repair or
replace

8. Harmony presentation www.yourwebsite.com
Consumer Remedies - Services
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The Act will add a new, clear, route for consumers to follow
when a service goes wrong.
This is brand new!
Right to a repeat performance
Price reduction
An opportunity for you to fix what has gone wrong.
A cash reduction if you have not been able to fix
the problem.

9. Consumer Remedies – Digital Content
Is this going to affect you?
Repair or replacement
This new category has its own route for resolving a
consumer complaint.
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Price reduction
An opportunity for you to fix the problem or provide
replacement content.
A cash reduction if you have not been able
to fix the problem or provide replacement
content.

10. Harmony presentation www.yourwebsite.com
UnfairTerms
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If you are using contract terms or notices,
you need to make sure that they:
Are your terms and notices legal?
are clear and
understandable
are fair
do not take away
consumers rights
The Consumer Rights Act combines existing law into one
clear set of rules for consumers from 1st October.

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For free, impartial information on the Consumer Rights Act 2015 and how this
will affect you go to www.businesscompanion.info
How to learn more