1. Personal Profile
I am an energetic and experienced serviceprofessional with a back ground in fastpaced working
environments. I have excellent customer serviceskills,gained fromworking for three major established
companies.I have been personally motivated to high customer servicestandards fromwithin the policies of
the employers I have previously worked for.
From practical handson team work, to resolvingunforeseen problems and givingexpert adviceto customers
and potential customers.I have currently justcompleted a telecommunications courseand would liketo be
considered to develop my skillsand transferableabilities within a professional organisation.
I also hold a full and clean driving licence and valid pasma card.
Key skills and experience
I.T Literate
Communication
C.O.S.H.H
ForkliftTrained
Customer Service
Stock & Supply
Construction & tools
Training course in telecommunications Dec/2015 - March/2016
Optical fibre
 Installed, tested& maintainedoptical fibre networks-continuity& ILM
 Worked withbothsingle mode & multimode optical fibre
 Worked withSC, ST connectors usingepoxy/cold cure glue & polish
 Fusionsplicing-Fujikurua andfitel
Voice and Data
 Installed, tested& maintainedcategory5e structured cabling
 Worked withunshielded, shielded & twistedpair cable
 Worked onbothlocalarea networks
 Testednetworks using the fluke DSP4100 seriestester
 Worked withRJ45 outlets using boththe T568A & T568B standards
 Terminated multipair cable CW1308 into 19”patchpanels
 Jointed-IDC-KRONE 237a-NTE5a extensionsockets inserter 8a
 Awareness of health and safetyandCOSHH
Qualifications gained
Level 2 Diploma (7540) in ICT Systems and Principles including:
 City& Guilds 7540-270-Basic Principles of Communication Systems
 City& Guilds 7540-225-Fibre Optic CablinginanInternal Environment
 City& Guilds 7540-226-Fibre Optic CablinginanExternal Environment
 City& Guilds 7540-227-Copper CablinginanInternal Environment
 City& Guilds 7540-001-Customer Support Provision
 City& Guilds 7540-079-Usingthe Internet
 City& Guilds 7540-284-BusinessConcepts
 City& Guilds 7540-228-MaintainICT Equipment andSystems
Work history

2. Tees valley Taxi Driver 2013 - 2015
Responsiblefor transportingpassengers in a safeand timely manner to homes and businesses through-outthe
north east of England.
Tesco Delivery Assistant 2006 - 2011
Delivery driver responsiblefor deliveringgoods ordered onlineto customers’ homes and businesses
throughout various locationsin the north eastof England.Ensuringthat all clients wereprovided with
excellent customer servicewhilstadheringto a stricttime table.
Asda Delivery Assistant 2005 - 2006
Deliver driver responsiblefor deliveringgoods ordered onlineto customers’ homes and businesses throughout
the north east, whilstalso ensuringto vehiclechecks and kept documentation on a timely pla nned route.
Fifth Rail & Miller Construction 2004 - 2005
A work hand on a buildingsite,chasingwallsand usingindustrial tools and electrical equipmentduringthe
construction of a new art gallery.And from working on a busy London rail network as a look out and labourer.
Qualifications and Training
 Talk talk basic internal installation course 20/04/2012
 Introduction to Renewable energy’s course 01/12/2011
 Received pasma card 07/12/2011
 Received U.K driving licence 09/07/2003
 Bricklaying (Lloyds British) 10/09/2001
 Introduction to basic word processing level 1&2 22/05/2001
 Forklift Training (Counter balance & rough terrain) 16/11/2002
References available upon request.