1. Southwest Airlines Co.
Cassandra Settles
Asst. Manager Customer Strategy
Marketing
2702 Love Field Drive, Dallas, TX 75206
214-792-1003
February 5, 2015
To Whom It May Concern:
It is with great enthusiasm that I am writing this letter of recommendation on behalf of Mr. Benjamin
Rhodes. I had the pleasure of managing Ben during his Fall 2012 internship at Southwest Airlines and
would not hesitate in telling you that out of my 5 semesters in managing our intern program, Ben was by
far our very best.
Ben distinguished himself by not only completing the tasks given to him in a timely fashion but he
deliberately sought opportunities to go beyond expectations. Many times this go-­‐getter mentality brought
forth ideas that ultimately enhanced our current processes for our team and organization.
Ben has the innovative spirit and the passionate team player mindset that would thrive in any
organization. During his time here, Ben communication skills gave him the opportunity to
reach countless numbers of our most valuable Customers here at Southwest Airlines. His efforts led to
exceptional Customer Service and a direct impact to our bottom line.
I highly recommend Ben without any reservation. He would be a great asset to any organization.
Sincerely,
Cassandra Settles