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8 Reasons for mobile and blended language learning with eBerlitz
1.
© 2014 Berlitz
Corporation Page 1 8 REASONS FOR MOBILE AND BLENDED LANGUAGE LEARNING WITH eBERLITZ
2.
© 2014 Berlitz
Corporation Page 2 1. A wide Variety of Blended Learning Packages
3.
© 2014 Berlitz
Corporation Page 3 Areas Type of training Description Variations Instructor-led virtual courses Private Phone Lessons • Telephone lessons comprising units of 30, 60 or 90 minutes • Intensive training for all types of communication • 5 languages, available 24/7 • Individual instruction • Instant Help Berlitz Virtual Classroom • Live language instruction via internet, independent of location • More than 40 languages • Interactive Berlitz Method™ • Individual instruction • In-company groups • Open groups E-Learning CyberTeachers • Innovative 24/7 learning platform with optional live instruction features • CyberTeachers • CyberTeachers Live • CyberTeachers Coach Blended Learning CyberTeachers+ Instructor (Face-to-face or virtually) • Combination of e-learning and training with an instructor CyberTeachers + • Face-to-face instruction (Individual or group course) • Telephone course • Berlitz Virtual Classroom + BERLITZ PORTFOLIO – eBERLITZ
4.
© 2014 Berlitz
Corporation Page 4 2. Quick Implementation and Easy Rollout
5.
© 2014 Berlitz
Corporation Page 5 Assessment Analysis of achievement of goals Record of learning progress Comprehensive reports: NetReporting Evaluation with HR Optimization requests and next steps Planning Needs analysis Goal-setting Project planning (budget, time frame, responsibilities) Training packages Internal communication Execution Kick-off: communication of objectives, content and methods Support from project manager and dedicated team Feedback from participants Regular status update meetings with HR Evaluation Planning Execution INDIVIDUAL PROJECT PHASES
6.
© 2014 Berlitz
Corporation Page 6 Training assessment for HR: NetReporting Participants: NetPlanning Feedback Course-end test and evaluation Language placement test and needs analysis Personalized training program SUPPORT & MONITORING STRUCTURED TRAINING PROCEDURES
7.
© 2014 Berlitz
Corporation Page 7 Hardware CPU Processor speed: 1.5 GHz or above Memory: 512 MB or above Display resolution: 800 x 600 or above Soundcard Headset with microphone Operating System Windows XP / Vista / Seven Mac OS X 10.4 or above Internet Browser 32 bits 64 bits Internet Explorer 7 or above Internet Explorer 9 or above (Windows Seven or above only) Firefox 3 or above Chrome 9 or above Safari 4 or above Flash Player Version 9 or above Network Internet connection 512 Kbits/s or above Network ports: TCP 80, 443 TECHNICAL REQUIREMENTS: NO DOWNLOADS
8.
© 2014 Berlitz
Corporation Page 8 3. Greatest Flexibility
9.
© 2014 Berlitz
Corporation Page 9 Innovative online learning platform, available 24/7 Individual training program Levels, goals and specific job profiles Interactive exercises, learning with all the senses Exercises available on Smartphone and Tablets, learning with all the senses Three options available: Classic, Coach, Live Ideal for blended and mobile learning Benefits: - Individual learning via online lessons - Integration of own materials into the learning program - Language assistants for letters/emails, presentations,negotiationsand telephone - Coach available to answer learners' questions - Systematic memorization with Speed Memorization - Also available via Mobile Apps for smartphones and tablets E-LEARNING WITH CYBERTEACHERS
10.
© 2014 Berlitz
Corporation Page 10 Flexible telephone lessons comprising 30, 60 or 90-minute units 600 telephone trainers worldwide, available 24 hours a day Content tailored to specific occupations (218 occupations, 20 industries) Interactive booking platform available 24/7 5 languages: English, Spanish, French, Italian, German Virtual blackboard for sharing information with the instructor Lesson report by email after each lesson Benefits: - Time-saving - Flexible (6 hours' notice for cancellations, instructors available 24/7) - Personal instructor for individual attention - Immediate assistance via Instant Help INDIVIDUAL INSTRUCTION VIA TELEPHONE
11.
© 2014 Berlitz
Corporation Page 11 Individual instruction or in-company group courses 40 languages Save time and money – no traveling required Flexible time and location Simple organization of groups in one location or in several countries Instruction according to the Berlitz Method® and using Berlitz materials The advantages of using the latest technology: Possibility of recording and replaying the lesson Application sharing: PowerPoint, Excel, Word, etc. BERLITZ VIRTUAL CLASSROOM Dynamic live instruction via internet Global Solutions: eBerlitz
12.
© 2014 Berlitz
Corporation Page 12 4. Motivating Mix of Methods
13.
© 2014 Berlitz
Corporation Page 13 SUCCESS THROUGH COMBINED AND CUSTOMIZED METHODS Positive reinforcement Specific business vocabulary Role plays Naming Speech trainer Situation cards Memorizer Vocabulary cards Systematic memorizing Learning with all senses Online lessons Linked live + online instruction Practice using own materials Simulations Support tools available 24/7 Coaching Presentation Practice Performance
14.
© 2014 Berlitz
Corporation Page 14 Short term Fast support and assistance using: CyberTeachers learning tools CyberTeachers language assistants Instant help for telephone courses Long term Customized content based on: Language level Goals Particular job requirements Personalized Use of own materials in exercises Personal coach Record of own progress TRIPLE MOTIVATION TO ACHIEVE PEAK PERFORMANCE
15.
© 2014 Berlitz
Corporation Page 15 5. High Customization
16.
© 2014 Berlitz
Corporation Page 16 Management & consulting • Management • Management assistant • Consulting Human Resources • Human Resources • HR development • HR management Marketing, sales and export • Marketing • Sales • Export Administration • Administration • Legal department • Debt recovery • Tax Purchasing • Purchasing • Logistics Production • Production • Quality management • Repair and maintenance • Planning and programming • Environment IT • IT Research & Development • Research and development • Market research • Design and development Finance and accounting • Accounting • International accounting • Book-keeping JOB PROFILE: 218 OCCUPATIONS – SOME EXAMPLES
17.
© 2014 Berlitz
Corporation Page 17 Meetings & presentations Conducting a meeting Organizing and emphasizing information Planning a presentation Making presentations Product presentation Describing graphs Time management Project planning Human Resources Explaining proposals The job interview Negotiating Preparing a job advertisement Short-listing candidates Interviews Career profiles Hiring and firing Company description Social stereotypes Integration of own materials is possible at all times Customer Service Effective customer communications: Listening skills Written skills Customer communications and technology Dealing with angry customers Employee performance Measuring customer service and satisfaction Customer retention EXAMPLE CONTENT FOR TELEPHONE COURSES AND ASSOCIATED E-LESSONS
18.
© 2014 Berlitz
Corporation Page 18 6. Help and Support in your Daily Tasks
19.
© 2014 Berlitz
Corporation Page 19 SUPPORT ANYTIME, ANYWHERE. Assistants for emails, presentations, telephone calls and negotiation. Integration of own documents such as presentationsd and emails. Memorizer to set up your individual vocabulary basket. Instant Help, Live Coach and SOS Teacher.
20.
© 2014 Berlitz
Corporation Page 20 7. Boosting for Inactive Students and Centralized Project Management
21.
© 2014 Berlitz
Corporation Page 21 Over 600 native- speaker instructors Quality management IT team Customer service Your training project Your Berlitz consultant and project manager Development team Boosting team PROJECT IMPLEMENTATION
22.
© 2014 Berlitz
Corporation Page 22 TRAINING ASSESSMENT USING NETREPORTING 1. Results of placement test and course-end test 2. Monthly and 3-monthly course review 3. Individual progress charts and overall report on use of CyberTeachers 4. Report on telephone lessons completed per participant 5. Results of feedback forms All information is provided in real time and is available in Excel and PDF format.
23.
© 2014 Berlitz
Corporation Page 23 8. Successful Partnerships
24.
© 2014 Berlitz
Corporation Page 24 eBERLITZ MILESTONES: INNOVATION FOR 135 YEARS Development of the Berlitz Method® and founding of the Berlitz School of Languages First version of the CyberTeachers e-learning solution and Berlitz Virtual Classroom is introduced Creation of learning content for 218 occupations + 20 industries Boosting Team for learner support Berlitz celebrates its 135th anniversary Telephone training is invented, offering worldwide delivery. Telelangue/ World Speaking is acquired by Berlitz: E-learning + blended learning 24/7 1878 1981 2001 2005 2008 2011 2013
25.
© 2014 Berlitz
Corporation Page 25 REFERENCES – INTERNATIONAL PROJECTS Requirements Easy-to-manage and effective English learning solutions Roll-out in 20 countries Measurable ROI Solutions: Two distance blended programs (6 and 12 months) + guaranteed results defined using TOEIC A worldwide project manager Status report: 4,300 learners each year 97% satisfaction 98% average progress 61 TOEIC points per learner per year PSA Peugeot Citroën
26.
© 2014 Berlitz
Corporation Page 26 REFERENCES – INTERNATIONAL PROJECTS Requirements Flexible solutions independent of location for a sales team across the whole of Germany Individual instruction with personal attention Good value for money Proactive project management and liaison with participants Solutions: Blended learning packages consisting of 40 telephone lessons + 6 months CyberTeachers First status report: Positive ROI Time-savings thanks to automated administrative processes Results and progress of training available in real time via NetReporting Positive feedback from participants High degree of satisfaction with the proactive training support Manpower
27.
© 2014 Berlitz
Corporation Page 27 8 ADVANTAGES AT A GLANCE 1. A Big Variety of Blended Formats 2. Quick Implementation and Easy Rollout 3. Greatest Flexibility 4. Motivating Mix of Methods 5. High Customization 6. Help and Support in your Daily Tasks 7. Boosting for Inactive Students and Centralized Project Management 8. Succesful Partnerships
28.
© 2014 Berlitz
Corporation Page 28 THANK YOU! For more information please visit www.berlitz.com
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